Scrum Master Software Development

Summary

Extensive knowledge and hands-on experience in several Software Development Lifecycle (SDLC) methodologies such as Waterfall, Agile, Lean.

Adept at facilitating Scrum Processes and conducting ceremonies (Backlog Grooming, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective).

Proficiency in using issue tracking and agile management tools such as JIRA, VersionOne,ATP and Rally (CA Agile Central) to document user stories, conduct sprint planning, track sprint progress and monitor the team's statistics.

Strong implementation knowledge of prioritizing (assisting product owner) well-groomed user stories by using techniques like MoSCoW.

Applying analytical methods to business problems, driving improved decision-making and outcomes as a Scrum Master in reputed organizations.

Professional Experience

Medica, Minnetonka, MN October 2023- Present

Sr. Scrum Master

Serve the Engineering Team in its efforts to deliver value and meet expectations of stakeholders by conducting daily scrum, planning the sprints, demonstrating the sprints, and scheduling process improvement meetings.

Provide guidance on the team; helps them along the process of self-governance so they can realize the impact of Agile Scrum frameworks.

Provide guidance for scrum team performing software development for Waterfall to Agile Engineering projects.

Facilitate all aspects of the Scaled Agile Framework (SAFe), sprint planning sessions, backlog grooming sessions, daily Sync, product demos, Iteration reviews and Iteration retrospectives.

Organize and facilitate Scrum Ceremonies like Iteration planning, daily Sync meetings, Iteration reviews, Iteration retrospectives, and release planning, demos and other Scrum-related meetings for multiple projects.

Work on Claims, Payments, Medicaid, Medicare, Provider, Portal, Billing, and Benefits.

Work at PMO office in developing strategic plans to develop execution of organization wide programs and projects, improving project management processes and blending traditional waterfall, Agile, Scrum, Six sigma, lean, Scaled Agile Frameworks-SAFe.

Work in managing the team that implies TDD, Extreme Programming (XP) and Continuous Development (CD).

Evaluate the Scrum Maturity of the team; coaches the team to achieve higher levels of maturity and at a pace that is sustainable for the organization. Works to remove all impediments and obstructions to the team's progress. Endeavors to build a safe environment and promote a productive culture for work.

Produce stage plans, highlight reports, risk logs, requests for change. Providing strategic direction during the implementation stages.

Work in project milestones, budgets, schedules and monitoring progress using MS Project, Clarizen.

Manage product backlog within ATP. Tracked UAT issues/defects and prepare reports.

Create a step-by-step guide to create a project in ATP Documented project plans using MS Project.

Analyze Business requirements and developed functional and nonfunctional requirements in product backlog using ATP.

Use ATP for defect tracking and pull requests, Confluence where collaborate and shares important info and management.

Coordinate with Product Owners with regards to Product Backlog, Iteration Backlog, Iteration Burndown.

Conduct Iteration Retrospectives to discuss successes and failures for each Iteration; discuss various options to improve future Iterations.

Develop and led agile training workshops and coached agile teams on Agile Scrum/XP and Kanban, and Agile Craft usage.

Manage client expectations by ensuring the delivery of the highest quality service.

Plan, execute, and finalize projects according to strict deadlines, delivering projects on time and within budget.

Responsible for providing written and verbal project communications, including weekly status, dashboards and project updates.

Assist in defect tracking and coordinate with developers to quickly resolve the defects associated with them.

Coordinate User Acceptance Testing (UAT) for each release, assisting cross-functional SME with new functionalities and Scrum processes with demo.

CVS Health, Woonsocket, RI October 2021 – October 2023

Sr. Scrum Master

Led multiple Agile teams on SAFe methodologies with knowledge of embedded SDLC process.

Worked with Product Owner and stakeholders to prioritize Project Backlog.

Planned and facilitated all Scrum ceremonies like Sprint Planning, Daily Stand Up's, Sprint Demo and Retrospective’s.

Worked with team on user story selections and estimates, removed impediments. Challenged and praised the team along the way.

Tracked sprint tasks to update sprint burn down chart and create sprint review documentation.

Experience with Capital Markets, Money markets, Trading Systems, Derivatives (Strong in Options), Equities, Fixed Income, US government Treasury Securities (T-Bills, T-Bonds and T-Notes), Municipal Bonds, Stocks Trading Cycle, Margin Requirement, Mark to Market, Hedge Funds.

Managed Application Landscape analysis team - identified potential candidates for AWS migration, cost benefit analysis, AWS service mapping and PoC using Scrum framework.

Experienced in executing projects utilizing the following methodologies: PMBOK, SDLC, PDCA, Waterfall, and Agile Kanban/Scrum.

Able to orchestrate and manage sprints in Rally, Jira, and other agile tools to minimize bureaucracy and accelerate the flow of information in the organization.

Performed Forming, Storming, Norming and Performing to get the team to become matured team, delivering Consistently and incrementally.

Assisted with the implementation of SAFe (Scaled Agile Framework) to run the program.

Coached Scrum principles and practices and ensured they were followed.

Leveraged Agile (Scrum) best practices to ensure delivery of incremental product features in each sprint.

Worked with AgileCraft to improve the tool for Agile/Scrum/SAFe Teams, Business and Management.

Regularly meet with Program Leadership to discuss agile transformation objectives and progress. Represent the team at the Scrum of Scrums (S2) meeting to report progress.

Ensured cross-functional coordination between product owners, analysts, developers, and QA occurred early and often, and removed barriers and blockers for the team.

Integrated Agile and Lean principles into team practices and products.

Acted as a main point of contact during the project release and deployment window to provide an update on the testing progress and blockers for the project go-live.

Used Version One to track the progress of the project and tracking defects and issues, fixing the defects when encountered and tracking tasks and how user stories are completed.

Successfully leveraging Atlassian Tools - JIRA, Portfolio, Confluence for dynamic reporting

Managed Scrum of Scrums meetings and project milestones across multiple team locations/time-zones, coordinated multiple Vendor teams to adhere to the project timelines and commitments, resolved project issues/cross-track dependencies, tracked burn-rate/release burndown.

Created Roadmaps, tracked the Project Milestones in coordination with Agile Center of Excellence.

Provided status to the leadership team on the monthly deliverables.

Worked closely with multiple stakeholders, product managers and IT team onshore and offshore at various stages of the project on the milestone deliverables and iteration releases.

Collaborated with product owner on product backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing.

BNY Mellon of NYC, New York, NY June 2021 – October 2021

Scrum Master

Served as Scrum Master for the application development(s) and hardware team(s). Monitor and facilitate Scrum processes and team meetings for product development. Coaching, cross functional team members on scrum process as a mentor/facilitator.

Facilitated the team's adoption of story points, definition of done, used at the end of each sprint. Help identify, remove impediments, and block external distraction from teams, to allow the team to focus on achieving sprint goals.

Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.

Analyzed Business requirements and developed functional and nonfunctional requirements in product backlog using Jira.

Led outside scrum teams at times partner (different company) teams, ensuring effective collaboration and communication. Confirmed team followed Definition of Done protocols as described in the Scrum guide.

Played a pivotal role in setting up Acceptance Criteria, creating test plans, recording test result for all the user stories.

Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs. Organize meetings with developers to identify interfaces and sort out confusions.

Conducted sprint review/demo to show increment to business and product owners. Took complete responsibility of sprint success/failure and keep the team collaborating.

Assessed team metrics and worked to drive improvements and innovate new approaches.

ePlus, Herndon, VA August 2017 – June-2021

Sr. Scrum Master

Facilitated team for better creativity and tried to improve the efficiency of the development team by introducing TDD, Continuous Integration techniques.

Worked with architecture and engineering teams in distributed locations to drive planning, issue resolution, and development of platform and project specific technical topics.

Responsible for managing the scrum process with the coordination of scrum team in agile methodology.

Arranged daily stand-up meetings, facilitate meetings, schedule meetings, demo, and decision-making processes to ensure quick inspection and proper use of adaptation process.

Conducted daily scrum meetings to coach and mentor the self-organized, cross-functional Agile Project team on key principles of Scaled Agile (SAFe) competencies & practices including team ownership, commitment, effective user stories, agile estimation, and transparency.

Worked with Product Owner and Business Owner during Sprint review to get feedback and plan next release.

Created product road maps to continue to drive IT teams toward company goals.

Applied In-depth understanding of adaptive, iterative, and incremental development, backlog management, agile planning, agile metrics, velocity, Scrum roles and events, combined with a strong understanding of the software development process and procedures.

Conducted Scrum ceremonies like Daily Scrum, Sprint Planning, Sprint Review and Retrospective and scaled meetings for Kanban team.

Responsible for communicating program performance to program management office - could include areas such as on boarding, training, sprint plan, deliverable signoff, monitoring velocity, backlog, coordinating cross-Scrum data tool/data updates, project cost management via clarity.

Supported the Product Owners with updating and grooming the product backlog.

Created and maintained SCRUM ceremonies like Sprint Burn-down Chart and Product Burn-Down Chart to keep track of the team's progress, using JIRA.

Tracked and Reporting team performance using Task board and publish Sprint and Release Progress using Burn-down and Burn-up charts.

Conceived, Designed, Installed and Implemented CI/CD automation system using Jenkins.

Coordinated with other teams to identify risks and to clear roadblocks Manage defect backlog including working with product management to prioritize and defer defects using JIRA.

Maintained platform backlog (non-project technical debt, refactoring tasks needed etc.) and track work against those tasks.

Implemented and worked on Acceptance Test Driven Development (ATDD) agile methodologies completing releases ahead of schedule.

Took training on various agile practices like TDD, BDD, pair programming, writing effective user stories.

Involved in meetings with Development teams, Project Managers and Business Analysts to discuss business requirements, test planning and scheduling, resource utilization, and Test Cases reviewing & management.

Developed Test Strategy for a Particular release and identified the entire requirement for testing.

Identified gaps or conflicts in requirements, manage risks & UAT defects and drive toward resolution.

Through facilitation, developed test plans, test cases, and test manuals and helped stakeholders on usability and UAT testing.

Comcast, Philadelphia, PA April 2015 – June 2017

Scrum Master

Worked with product owner in the refinement of the product backlog. Used JIRA to maintain product backlog, User stories, tasks defect logs and sprint tracking.

Extensive knowledge and experience in the Scaled Agile Framework (SAFe) methodology.

Organized and conducted all scrum ceremonies, Daily Stand-up meetings, Sprint Planning meetings, Sprint Reviews, and Retrospectives.

Established Kanban team for production support for each value stream and scrum teams for enhancements on projects.

Servant leader facilitated all Scrum Ceremonies like Sprint Planning, Daily Scrum, Sprint Review/Demo, Sprint Retrospective, and other artifacts Information radiators like Burn down Charts Dashboards in Jira and Creating Team Confluence pages.

Guided AWS Solution team in Study existing landscape, cloud product matching, design cloud architecture, PoC and design improvements, Cost Estimation, and implementation.

Communicated impediments and facilitate resolutions in a timely manner.

Facilitated usage of Test-Driven Development, Continuous Integration and Pair programming for code development.

Worked with Product Owner to make sure backlog items are properly defined prior to acceptance into a sprint.

Maintained the artifacts like Product Burndown chart, Sprint Burndown chart, and Sprint Burn Up chart and made them visible through Information Radiator. Experience in tools like JIRA, RALLY to maintain the user stories and artifacts.

Coached and mentored clients and teams on the Agile / Scrum framework, XP methodology and technical practices

Effectively tracked the team’s progress, including burn down, velocity and release forecasting and displaying all the information radiators to the team in JIRA dashboards.

Worked with Scrum Masters across four sites to prepare for and facilitate potentially shippable increment planning sessions.

Enforced Kanban principles as a scrum master that resulted in reduction of Cycle time thus increasing team's throughput.

Contributed to product roadmap planning, project scheduling and release management.

Helped in release planning, dependency management and status reporting based on the information in Jira.

Produced and maintained scrum artifacts to help communicate team achievements, deliverables, and timelines.

Supported the Product Owner and Development Team Lead in backlog management.

Expertly promoted continuous improvement and helped teams increase productivity and foster innovation.

Acted as servant leader in supporting the team whenever required.

BCBS of TX, Richardson, TX January 2014 – March 2015

Scrum Master

Facilitated workshops to bring business and technology teams together to jointly define business problems, envision solutions, produce system requirements, and develop release plans.

Worked directly with the Teams and other Coaches and Enterprise Scrum Masters to deliver training, coaching, and written documentation on Agile Practices, Tools, and Techniques to support the goal to produce the highest quality software and the most efficient development teams possible.

Developed release plan and coordinated with development teams to conduct scrums for new development and enhancement of Expense Reimbursement System.

Coordinated with the client product owner in defining and tracking deliverables. Actively managed sprint requirement and grooming of sprint stories.

Organized and facilitated release planning, daily stand-up meetings, reviews, retrospectives, and sprint planning, demos, and other Scrum related meetings.

Ensured the development teams were practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.

Identified and removed impediments, prevented distractions that interfered with the ability of the team to deliver the sprint goal.

Tracked project issues, risks and facilitated their resolution, including scope change, resource change, timeline, and any other major issues which needed to be escalated.

Fielded questions regarding project status, dates, and task assignments - specifically for those not directly involved with the project.

Facilitated discussion and conflict resolution; empowered the teams to self-organize and improved the productivity of the teams in any way possible.

Ensured transparency of the process, showing work remaining such as tracking user story completion, sprint burndown and other relevant artifacts.

Worked closely with Development, Project Managers, Business Analysts, Product Managers, Quality Engineering, and other groups as necessary, to ensure overall product milestones are met and facilitated cross-team communication and collaboration.

Promoted knowledge and application of agile engineering practices and work with the team to improve practices and tools so each increment of functionality is potentially shippable.

Tracked Performance Indicators/Metrics and addressing any issues as they arise. These metrics included Velocity, Burndown charts, Release progress, etc.

State Street Corporation, Boston, MA April 2012 – December2013

Business Analyst

Education

Master of Business Administration

Southern New Hampshire University

Certifications

Certified Scrum Master (CSM)

Certified SAFe 6.0.1 Scrum Master (SSM)

Technical Skills

SDLC Methodologies: Agile, Scrum, Kanban, XP, Waterfall, SDLC, Rational Unified Process (RUP)

Modeling Skills and Designing Tools: Rally, JIRA, Confluence, Just in Mind, UML, IBM Rational Rose, MS Visio

Operating Systems: LINUX, UNIX, Windows

Databases: MS SQL Server, MS Access

Programming Languages: C, C++, Visual Basic, Java, HTML

Requirement Gathering Tools: IBM Rational Requisite Pro

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