Customer Service Home Health
Resume:
Sharon Martin
PROFILE
Hardworking and experienced employee with emphasis on being
supportive of coworkers and customers. Handling complications with poise and grace. Eager to join a new team of people. 476 Lindsay Road
Scott Township, PA 15106
ad5v5c@r.postjobfree.com
EXPERIENCE
MORTGAGE CONNECT LP, Moon Township, PA —
CLOSING COORDINATOR
OCTOBER 2019 - PRESENT
Currently responsible for the compilation of the paperwork for the refinance of properties. It is vital to be able to guarantee that all sides have clear closing information.
Gallagher Home Health Services, LLC, Bridgeville, PA – Home Health Aide
March 2019 - OCTOBER 2019
Charged with caring for people who were transitioning from a hospital or nursing facility to home.
Mainstay Life Services, Carnegie, PA —
Caregiver
October 2014 - February 2019
Maintained the daily activities for four women at this state funded residential home. Took care of the large and small details of all aspects of their lives.
Western & Southern financial Group, Bethel Park, PA – Insurance Agent
October 2011 - OCTOBER 2014
Visited clients in their homes throughout the Tri-State area. Helped individuals manage their current and future insurance needs. Dollar Tree- West Mifflin, PA
Store Manager
July 2004 - July 2011
As a Facility Manager, my goals were to maintain the entire store while balancing the payroll and store budgets to achieve financial success for the store and company. Jobs included scheduling, freight management, customer relations, register balancing, and special Programs.
SKILLS
Administrative Experience (2 years)
Customer Service (10+ years)
Recruiting (10+ years)
Office Experience
Communication
Conflict Management
Computer
Budgeting
Time Management
Store Management Experience
Freight Experience
Retail Sales
Presentation
Payroll
Developmental Disabilities
Medication Administration
Facilities Management
Profit and Loss Statement
Phone Service
Professionalism
Organization
AWARDS
DECRESCO PARSONS AWARD FOR
CHARITABLE WORK January 2005:
This award was given by the Ladies
Auxiliary of Clairton, PA, for
working to support our troops
serving overseas.
Ames A+ Service Award December
2000: This award was given for
raising the most money in the
region for the Muscular Dystrophy
Association.
Dollar General- Pittsburgh, PA
Store Manager
May 2002 - July 2004
My job entailed everything and anything to keep the stores moving forward. Managed one store full time and helped with two other stores that did not have a manager in position.
Ames Department Store- McMurry, PA
Store Manager
November 1996 - OCTOBER 2001
Began as an assistant manager of seasonal swing areas and within three years was managing a store. Maintained expenses through monthly profit and loss statements. Raised sales from a deficit into a surplus while providing excellent customer service. EDUCATION
August 1981 - June 1982
Community College of Allegheny County, West Mifflin, PA
Associate in Management
August 1977 - June 1981
Brashear High School, Pittsburgh, PA
Diploma Awarded
INDEED ASSESSMENTS
Customer Service Fit- Proficient
May 2020: Measures the traits that
are important for high-quality
customer service. Full results:
Proficient
Management & Leadership Skills:
Impact & Influence- Proficient
August 2020: Choosing the most
effective strategy to inspire and
influence others to meet business
objectives. Full results: Proficient
Customer Focus & Orientation-
Highly Proficient August 2020:
Responding to customer situations
with sensitivity. Full results:
Highly Proficient
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