Customer Service High School
Resume:
Kandyce Wright
ad5v5b@r.postjobfree.com
Education:
Bachelor of Science Degree in Biology
Holy Cross High School 2003
University of Louisville Fall 2003- Spring 2004
Kentucky State University Fall 2006- Spring 2007
State Registered Nursing Aide 2009- 2011
Kentucky State University Fall 2009- 2013 Biology/Chemistry
Microbiology Lab Assistant (February 2012- February 2013
Marian University Accelerated Bachelor of Nursing Summer 2021
Work Experience:
Circuit City Warehouse (June 2004-January 2006)- Shipping, Receiving, Stocking, and Inventory Control
Louisville Metro Parks (Seasonal: May 2000-June 2004)- Cashier, Lifeguard
Mc Donald’s (October 2001-May 2003 / March 2007- August 2007))- Cashier, Customer Service,
Stocking
Papa John’s (August 2007–March 2008)- Manager, Customer Service, Opening/Closing Store,
Deployment of Team Members
Kentucky Health Choices (February 2008- December 2008) - Customer Communications Specialist (call
center). Responsible for developing and enhancing customer relationships and assisting others to
accomplish the same by responding to customer inquiries and resolving customer concerns within a
Contact Center team to meet or exceed customer service requirements. Serves as a training resource and
mentor.
Maurices (August 2011-February 2012) Assistant Manager- Open and close store, manage 1-5 sales
associates on the floor, help with building and designing outfits for manikins, drop off deposits nightly,
lock and secure store, provide a safe environment for coworkers, apply time management skills to make
sure all duties are performed daily by myself and others employees.
Crossroads Ford Lincoln (August 2012- 2015) Receptionist/Cashier- Answer multi-line phones and
direct to proper department or associate, take payments from sales/service/parts customers, close and
manage paper invoices, support the service staff with accommodating customers, close systems and
secure cashier’s office.
KYNECT (October 2013-December 2103) Assist members with applying for healthcare through the state of Kentucky.
Commonwealth of Kentucky (December 2013-October 2015)- Assist Kentucky residents receiving Medicaid and supplemental insurance with general questions in regard to their services.
St. Thomas Hospital Nurse Tech (March 2017-Agust 2017) Provide basic care for patients, which involves many different tasks. We analyzed several job listings to identify these core Nurse Tech duties and responsibility. Assist patients in all their basic needs, to include including feeding, bathing, shaving, changing clothes, bed making, administering enemas, skin care and bowel and bladder elimination. In some states, may be allowed assist patients in taking medication. A primary task of Nurse Techs is to assist in getting patients where they need to be. This may mean pushing wheelchairs, lifting stretchers or turning bed-ridden patients. Because Nurse Techs have a lot of interface with patients, especially in nursing homes, they are responsible for monitoring the well-being and medical condition of the patients. They must then document and report any observations to an RN. On behalf of the RN, the Nurse Tech may also be tasked with obtaining, labeling and transporting patient samples. Responsible for ensuring a clean, organized and safe work environment. They monitor stock level and restock supplies and equipment as necessary. Also prepare patients, equipment and supplies for specific procedures and examinations.
Skills:
3 Years Dental Assisting and Front Office (Cane Run Dental Center/Dental Center One)
Volunteer work 6Th Street Nursery
Interface with customers via telephone, written correspondence, fax, web and /or electronic mail to
respond to inquiries and resolve concerns, including those of a difficult nature and the responsibility for
following through and bringing outstanding issues to closure. Assists with supervisory calls as necessary.
Research customer information by effectively using the “essentials” (on-line resource library and
customer service console) in response to inquiries including, but not limited to, authorizations, payments,
denials, coordination of benefits, and eligibility.
Anticipate and quickly identify customer needs.
Encourages others to demonstrate professionalism and present a positive image of the company when.
interacting with customers.
Contact this candidate