Administrative Assistant Customer Service

Titilola Q. Lawson

Administrative Assistant/Customer Service representative with strong

organisational skills, great team spirit and experience in Customer Support and Administrative duties. Eager to work with a dynamic team in a growth-oriented role and help achieve company goals.

Lagos, Nigeria

+234 810*-***-***

ad5v4j@r.postjobfree.com

LinkedIn/titilola-lawson-q

WORK EXPERIENCE

Skyrule Travels, Lagos, Nigeria

Travel Agency

Administrative Assistant - FEB 2023 - PRESENT

● Managed the business brand content and also attended to potential customer inquiries on social media.

● Improved customer satisfaction by guiding them to select the most cost-effective and convenient airline ticket bookings.

● Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

● Created and Managed Ads and marketing campaigns to boost the company’s sales.

● Managed Correspondence and other important business emails. Oltaven Homes and Properties, Lagos, Nigeria

Real Estate Company

Administrative Assistant - MAR 2022 - JAN 2023

● Improved the business visibility and online presence by creating, and posting social media content to engage potential customers.

● Optimised inspection by processing and managing customer inspection schedules to sync with the CEO's calendar.

● Improved customer satisfaction by answering customer telephone calls to address questions on properties, inspections, and other related inquiries.

● Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

● Offered advice and assistance to customers, paying attention to special needs or wants.

Rosemary Fashion House, Lagos, Nigeria

Fashion Company

Customer Service Representative - AUG 2017 - AUG 2018 (PART-TIME)

● Collaborated with sales team members to complete accurate orders, and resolve item issues.

● Answered customer calls with minimal wait times to respond to inquiries and transfer calls to the correct departments and personnel when required.

● Processed customer service orders promptly to increase customer satisfaction.

● Kept records of customer interactions, processed customer accounts and filed documents.

● Collaborated with team members to develop best practices for consistent customer service delivery.

SKILLS

Microsoft Office, Graphics

Design, Social Media

Management, Complaint

Resolution, Order

Fulfilment, Report

preparation, Administrative

support

CERTIFICATIONS

NYSC Certification - April,

2024.

National Youth Service

Corp Certification.

Reddish Culinary School -

Jan 2023

Continental Culinary Arts

Certificate

Udemy - Apr 2022

Introduction to Computer

Science & Software

PSC Consulting - Oct 2019

Project Management in

Training Certificate

OAU ICT - May 2017

Information

Communication

Technology (ICT) Training

Certificate

LANGUAGES

English

Yoruba

INTERESTS

Cooking

Movies

Travel

Exploring places

EDUCATION

Obafemi Awolowo University (OAU), Ile Ife, Nigeria (2017 - 2021) Bsc. Political Science (2nd Class Upper)

Top 5 University in Nigeria

VOLUNTEERING

Ohunene House Of Arts - Ile Ife, Nigeria

Arts Store

Workshop Facilitator Volunteer (AUG 2019)

● Facilitated dialogue between participants, family and workers to provide the best financial independence skill empowerment program for young people between the ages of 5 to 18.

● Collected, arranged, and input information of participants into a database system.

● Planned and facilitated cooking and knitting workshops under the Financial Independence program curriculum.

PUBLICATIONS

The Comparative Study Of Human Rights Violations Under President Muhammad Buhari as a Military Head of State And Civilian President In Nigeria, Lawson Titilola. Obafemi Awolowo University, Ile-Ife, December,2021. REFERENCES

Available on request.

Contact this candidate