Customer Service Social Services

Folake Faith Oyatunde

936-***-**** ************@*****.*** Irvington, NJ

Summary

Dedicated and reliable professional with extensive experience in customer service, social services, and administrative roles. Proven ability to resolve customer concerns efficiently, provide support to individuals with disabilities, and ensure a safe and secure environment. Excellent communication, organizational, and problem-solving skills.

Experience

Direct Support Professional, Residential 2023 – Present

The Arc of Union Union, NJ

Provide comprehensive support to individuals with physical, developmental, and intellectual disabilities.

Assist with personal care, health and wellness, life skills development, and community integration.

Deliver behavioral support, advocacy, documentation, reporting, and emotional support.

Customer Service/Patrolling Team 01/2022 – 2023

Starling Security Newark, NJ

Patrol and monitor company premises to deter criminal activity and ensure safety.

Evict trespassers and detain violators while adhering to legal protocols.

Control entrance and departure of employees, visitors, and vehicles.

Monitor surveillance cameras and report any disruptions or unlawful activities.

Provide detailed reports on daily activities and incidents.

Social Services Intern 09/2022 - 04/2023

Newark Emergency Services for Families Newark, NJ

Supported patients and families in accessing available services.

Observed social workers conducting assessments for emotional, social, spiritual, and financial needs.

Collaborated with multidisciplinary teams to provide referrals and counseling.

Completed over 300 internship hours required for an Associate degree in Human and Social Services.

Administrative Assistant I 02/2020 - 01/2022

Federal Express Corporation Edison, NJ

Performed clerical administrative functions across hub and station operational areas.

Provided quality assurance and customer service support.

Assisted management with audit activities and retrieved data/files for review.

Managed damaged and incorrectly addressed packages to optimize delivery time.

Served as the first line of contact for customer inquiries and issues.

Package Sorter 10/2019 - 01/2020

Federal Express Corporation Edison, NJ

Handled physical loading, unloading, and sorting of packages of varying sizes and weights.

Ensured safety and efficiency in lifting, pushing, pulling, carrying, scanning, and placing packages.

Package Handler 08/2018 - 09/2019

Amazon Fulfillment Center Edison, NJ

Selected, packed, and shipped customer orders within the Amazon warehouse.

Skills

Customer Service

Communication Skills

Computer Literacy

Guest Services

Education

Essex County College Newark, NJ

Associate of Arts in Sociology 05/2023

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