Project Management Customer Success
Resume:
Loni Berry
Pinson, AL *****
ad5v2v@r.postjobfree.com
Highly motivated and results-oriented professional with 5+ years of experience in project management and team leadership. Skilled in developing and implementing effective strategies, building strong relationships with clients and stakeholders, and delivering high-quality results on time and within budget. Proven track record of successfully managing complex projects, leading cross-functional teams, and exceeding performance goals. Strong communicator with excellent interpersonal skills and a passion for achieving excellence in all endeavors. Authorized to work in the US for any employer
Work Experience
Healthcare Concierge
Aetna, a CVS Health Company - Remote
June 2022 to Present
• My role was to provide personalized support and assistance to patients who are seeking healthcare services. This includes helping patients navigate the healthcare system, scheduling appointments, coordinating care between healthcare providers, arranging for transportation to and from medical appointments, assisting with insurance and billing inquiries, and providing general support and guidance throughout the healthcare process. I provide wellness services, such as fitness and nutrition advice, to help patients maintain their overall health and well-being. Customer Success Manager/ Lead Optometric Assistant Advanced Eyecare of Madison - Madison, AL
June 2017 to June 2022
Provide solutions and enhancing customer experience during each interaction. Knowledgeable with fast acting ability to trouble shoot, address and issues or complaints Received 99% customer satisfaction rate since 2019 Responsible for the phone calls and also set appointments for our sales agents. Answered high volume phone calls and maintained customer service with our current customers. Managed both inbound and outbound calls to generate new business and to support sales teams. Front desk responsibilities including greeting patients. Assisted doctors with patient care.
Performed Medical testing.
Provided detailed documents of all work.
Logged all patient information.
Verified patient insurance and information.
Entered insurance information and customer data into Officemate and Examwriter. Education
Bachelor's in Forensic Accounting
SNHU
Present
Skills
• Inbound/outbound calls
• Technical Support
• Relationship Management
• Product Development
• Negotiation
• Excellent communication skills, written and verbal
• Strong listening skills
• Computer networking
• Merchandising
• Sales Management
• CRM Software
• Office management
• Leadership
• Analysis skills
• Contract negotiation
• Case management
• Network administration
• EDI
• Network protocols
• Network monitoring
• Medical terminology
• Database management
• Microsoft Dynamics 365
• EMR systems
• ERP systems
Certifications and Licenses
CPR Certification
BLS Certification
Certified Electronic Health Records Specialist
Groups
National Society of Leadership and Success
June 2022 to Present
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