Quality Assurance Qa Test

Walter Ritz

Saratoga, California *****

https://www.linkedin.com/in/walter-ritz-a450001/• 408-***-**** C • ad5v2u@r.postjobfree.com

Senior Leader of Quality Assurance

15+ years of background in SQA leadership and escalation management.

Seasoned SQA leader with a proven track record of building high performance test organizations and delivering top quality software products. Solid history of organizing and driving functional test, system test, automation, sustaining test, and customer staging for software solutions and platforms. Broad knowledge and success in facilitating technical training of QA test engineers, and incorporation of the latest test methodologies and tools to improve group efficiency and overall test coverage. Possess in-depth knowledge and experience in implementing best practices while collaborating with cross-functional teams to define project parameters and ensure high quality and on time delivery of product.

Test Development, Schedule, & Execution / Bug Detection & Reporting / Quality Assurance /

Team Building & Leadership / Automation / Troubleshooting & Issue Resolution/ Code Coverage / Cross-Team Collaboration / Training & Development / Agile & Waterfall Models / Product Owner

TECHNICAL PROFICIENCIES

Tools/Platforms:

Linux, IXIA, Spirent, Load Runner, Jmeter, Selenium, Quality Center, TestRail, Aptest, Bugzilla, Clarify, Trackweb, Splunk, Unix, VMware, AWS, Azure, JIRA, Confluence, Ansible, FIT, Jenkins, Silk, Tenable, TestRail, Veriwave, Workday, MS Office, Python, Curl, SCAPY.

Applications:

Content Delivery, Orchestration, Analytics, Cloud, Data Center, Virtualization, VPN, Service Provider, Enterprise, VOIP, GUI, CPE, Router, IP Firewall, Web Firewall, Anomaly detection, Cloud Security, White and Black lists, ACL’s, Geo location, Denial Of Service (DOS), IPS, Attack signatures, Brute Force Attacks, Web Scraping, CSRF attacks, Captcha, Fingerprinting, Mobile app technologies, malware, threat detection, machine learning, phishing prevention, SaaS, distributed architectures, certificate provisioning.

Protocols:

TCP/IP, TLS, SSL, HTTP(s), HTTP2, HTTP3, OSPF, PIM, BGP, MPLS, VLSM, RSTP, VLANS, VPLS, IGMP, VRRP, MLAG, ARP, QOS, SNMP, SSH, Telnet, FTP, TFTP, Syslog, Rest API’s, SFLOW, NETFLOW, SIP, DNS, IPv6, Radius, TACACS, UDP, ICMP, Ethernet, POE, 802.3 and 802.11, DES, 3DES, AES, IPSEC, AAA.

PROFESSIONAL EXPERIENCE

Senior SQA Manager (2018 – Present) Akamai Technologies, Santa Clara, CA

Direct QA for Akamai’s Core ESSL/Free Flow/Crypto Content Distribution Networks. This includes new feature testing, performance and COGS measurement, automation, bi-weekly release deployments, ALSI upgrades, Platform Pack certification, production escalations and certifications such as SOX, FIPS, PCI and Fedramp. Coverage includes metadata and content delivery, encryption, analytics, logging, and certificate provisioning for solutions that run-in large scale cloud environments.

Key Achievements:

Built a high performing distributed organization from 8 to 19 engineers across locations in the US and India. Expanded charter from ESSL network ownership to include the FF and crypto networks and certification of base platform packs including Linux kernels and ALSI Debian’s.

Reduced the release cadence of ESSL/FF from 4 weeks to 2, decreasing the time to market for key customer features. Devised and implemented a sandbox feature release model to achieve this. Proposed, got business owner buy in, and implemented an overlay intake process increasing release velocity while decreasing production Service Incidents.

Increased customer satisfaction by engaging in and being proficient in escalation resolution by replicating customer problems, engaging software engineering, and driving fixes. Frequently replicated, conducted Root Cause Analysis and automated production found defects

Spearheaded a scalable automation framework and comprehensive test/code coverage using Jenkins, Python, PERL, and SIAM as tools within the automation framework. All automated tests were done in an end-to-end production like environment called SQA shared.

Drove all required certifications including SOX, Fedramp, and FIPS.

Resolved internal support tickets for SQA shared test network issues. Expedited creation of health check monitoring tools to maintain test network integrity.

Received multiple Akalade awards for providing superior strategic/tactical direction and revamping the FF/ESSL network automation, sustaining, escalation, and system test initiatives.

Test Director/ Head of QA (2012 – 2018) F5 Networks, San Jose, CA

Drove all aspects of QA processes for F5 Big IP security products including Control Plane, Data Plane, Analytics, Statistics, and UI management for solutions that run-in cloud, virtual, and physical environments. Responsible for expediting QA procedures for the ASM Web Application Firewall (WAF), AFM IP Firewall, AVR and App IQ Analytics products, an Intrusion Prevention System (IPS) and anti-fraud product.

Key Achievements:

Commended for excellent leadership in providing strategic direction and revamping the automation, sustaining, escalation, and system test initiatives.

Built a high performing distributed organization of 55 engineers and eight managers across locations in the US, Israel, Russia, and Poland from a small team of functional test engineers.

Grew security revenue from $5 to $100 million a quarter through strategic hosting of POCs, resolution of escalations, and engagement of key customers.

Built the QA test team for the AFM Data Center firewall from scratch to 5 managers and thirty engineers, growing it to be the second biggest revenue generating product at F5.

Effectively scaled the ASM Web Application Firewall QA team from 11 to 26 engineers and four managers. Bootstrapped the Websafe anti-fraud product QA team from startup mode to a fully scalable organization.

Bootstrapped the test team for the AVR and App IQ analytics engines, which provide threat intelligence from the F5 Big-IP, Splunk, or Arcsight messages.

Spearheaded a scalable automation framework and comprehensive test/code coverage using FIT, Hodor, Ansible, Vagrant, SCAPY and Jenkins as tools within the automation framework.

Led the development and implementation of a Root Cause Analysis (RCA) process and more reliable project tracking metrics.

SQA/Escalation Director (2009-2012) Brocade, San Jose, CA

Brocade acquired Foundry

Head of QA (2002-2009) Foundry Networks, San Jose, CA

Provided technical leadership for a team of 70 Quality Assurance/Escalation Engineers and six managers in conducting system integration, tests, and quality assurance processes. Organized quality and pre-release test schedules for various Brocade/Foundry products. Facilitated processes related to customer escalations, Proof of Concept (POC) sales evaluations, and sustaining.

Key Achievements:

Improved profits from the Service Provider (NI) and Enterprise (FI) network products from $10 to $150 million a quarter. These are Service Provider, Enterprise, Data Center and Wireless products.

Developed and supervised the frameworks for QA, automation, system test, escalation, beta trial, POC, and other sustaining aspects of the business.

Played a key role in the attainment of multiple federal certifications such as TIC, JTIC, Common Criteria, and FIPS.

Credited for building automation, sustaining, escalation, and system test teams, as well as developing and streamlining processes for these functions.

Performed highly informative product presentations and demonstrations to customers during Executive Briefing Center (EBC) visits.

Validated customer topologies through the creation of a Customer Acceptance Test group (CAT).

EDUCATION AND TRAINING

Bachelor of Science, Computer Science

University of California, Santa Cruz, CA

Master of Science, Computer Engineering

California State University, San Jose, CA

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