Customer Service Credit Union
Resume:
ERIN HYMAN
240-***-**** ad5v2f@r.postjobfree.com
**** ******* **** ***** ********, Maryland 20772
PROFESSIONAL SUMMARY
Dedicated and results-oriented customer service professional with over 5 years of experience in delivering exceptional support and fostering positive client relationships. Proficient in handling inquiries, resolving complaints, and ensuring customer satisfaction in fast-paced environments. Skilled in communication, problem-solving, and conflict resolution. Proven ability to adapt quickly to new systems and procedures while maintaining a friendly and professional demeanor. Committed to exceeding expectations and contributing to the success of the team and organization.
PROFESSIONAL EXPERIENCE
Tower Federal Credit Union, Prince Georges County, MD Month 2022 – Present
Video Banker I
Performs transactional duties as a service professional to members with a high degree of accuracy
Checks the accuracy of the deposit voucher prior to accepting deposits in the form of cash, checks, or money orders. Ability to correctly “DAMP” checks and recognize foreign items.
Processes transactions (cash withdrawals, check cashing, and transfers) after identifying the member or non-member; verifies account ownership, signature and account details
Verifies and processes loan payments, transfers and other monetary and non-monetary transactions (e.g., savings bonds, postage stamps, official checks, money orders, VISA gift cards).
Maintains a thorough working knowledge of the credit union’s teller platform and the various applications (e.g., true checks, etc.) and is able to utilize resources from multiple platforms when processing transactions.
Maintains an awareness of security risks in the areas of member identification, confidentiality and overall physical branch security. Assists co-workers and supervisors in branch security to include cash drawer limits, ensuring cash drawers and teller stations are secure, vaults are accessed under dual control, members are clearly visible on camera (removing hats, hoodies, sunglasses, etc.). Attends required branch quarterly security training.
Completes annual regulatory training such as US Patriot Act, Bank Secrecy Act and Office of Foreign Asset Control training, and is subsequently able to complete Currency Transaction Referrals and Suspicious Activity Referrals.
Maintains, and is able to present, an up-to-date and comprehensive knowledge on all credit union products and services that are promoted by Tellers (e.g., Home Banking, Mobile Deposit, Direct Deposit)
Presents and explains a basic number of credit union products and services to members, attend training courses (classroom, online, ambassadorships) to continuously build knowledge of the financial industry and learn more about the credit union’s policies and procedures.
Guides members to the appropriate staff for specific information and assistance
Assists in ATM balancing, managing coin machines, and end of day branch balancing.
Tower Federal Credit Union, Prince Georges County, MD Month 2021 – Month 2022
Teller I
Performs transactional duties as a service professional to members with a high degree of accuracy
Checks the accuracy of the deposit voucher prior to accepting deposits in the form of cash, checks, or money orders. Ability to correctly “DAMP” checks and recognize foreign items.
Processes transactions (cash withdrawals, check cashing, and transfers) after identifying the member or non-member; verifies account ownership, signature and account details
Verifies and processes loan payments, transfers and other monetary and non-monetary transactions (e.g., savings bonds, postage stamps, official checks, money orders, VISA gift cards).
Maintains a thorough working knowledge of the credit union’s teller platform and the various applications (e.g., true checks, etc.) and is able to utilize resources from multiple platforms when processing transactions.
Maintains an awareness of security risks in the areas of member identification, confidentiality and overall physical branch security. Assists co-workers and supervisors in branch security to include cash drawer limits, ensuring cash drawers and teller stations are secure, vaults are accessed under dual control, members are clearly visible on camera (removing hats, hoodies, sunglasses, etc.). Attends required branch quarterly security training.
Completes annual regulatory training such as US Patriot Act, Bank Secrecy Act and Office of Foreign Asset Control training, and is subsequently able to complete Currency Transaction Referrals and Suspicious Activity Referrals.
Maintains, and is able to present, an up-to-date and comprehensive knowledge on all credit union products and services that are promoted by Tellers (e.g., Home Banking, Mobile Deposit, Direct Deposit)
Presents and explains a basic number of credit union products and services to members, attend training courses (classroom, online, ambassadorships) to continuously build knowledge of the financial industry and learn more about the credit union’s policies and procedures.
Guides members to the appropriate staff for specific information and assistance
Assists in ATM balancing, managing coin machines, and end of day branch balancing.
Safeway, Washington, DC Month 2019 – Month 2021
Cashier/Customer service
Provide excellent customer service by assisting customers with their inquiries, concerns, and purchases.
Operate cash register and handle cash transactions accurately.
Maintain a clean and organized work area.
Stock shelves and merchandise products as needed.
Communicate effectively with customers to understand their needs and recommend appropriate products.
Sell electronics and wireless products to customers.
Assist with inventory management and product ordering.
Six Flags of America, Bowie, MD Month 2017 –Month 2018
Food Team Member
Provide exceptional guest service while surrounded by roller coasters.
Greet and ask guests about their favorite ride as they walk up to your location.
Take guests’ orders, offering suggestions and upsells about the most delicious menu items.
Feed hungry guests promptly and satisfy growling stomachs with fresh, made-to-order foods.
Operate Point of Sale (POS) cash registers.
Prepare everything from double bacon cheeseburgers to ice cold soft drinks to delectable funnel cake sundaes and more.
Fill condiment dispensers, wipe down tables, wash dishes, and keep all areas clean and safe for guests.
Ability to work in an environment as fast-paced as our coasters.
Demonstrate a strong work ethic and commitment to the Six Flags mantra.
Maintain a friendly, outgoing personality inviting guests to your station.
Ability to work with a team to relay food orders as needed.
Maintain a positive attitude to make guests excited about their meal.
Have a passion for delicious food.
Follow all Six Flags grooming and sanitation guidelines.
EDUCATION & Certifications
Calvary Christian Academy
General Education - 2011
Dr. Henry A. Wise Jr. High School High School Diploma
Highschool Diploma – 2018 (3.5 of 4.0 gpa)
SKILLS
●Advanced with MS Office (Word, Excel, PowerPoint, Outlook)
●Teamwork and Collaboration
●Physical fitness
●Strong verbal Communication skills
●Leadership Skills
●Ethical Decision Making
●Exceptional Customer Service
●Data Entry
Contact this candidate