Operations Manager Customer Service
Resume:
Colin P. Harvey
**** ********* ***** **** *** Fort Myers, FL 33919
Professional Objective
I am seeking a position to best utilize my customer service skills and teamwork abilities.
Summary of Qualifications
•Over 17 years as Operations Manager for a Custom Print Wholesale business.
•Over 8 years as Director of Housekeeping with multiple destination resorts, supervising staffing levels exceeding 200 personnel.
•Property Management Liaison for multiple Owner Associations.
•Materials Management Executive.
•Assembly Management of production quotas and quality control.
•Supervise Customer Inquiries, accounts payable and receivable.
Educational Background
Monroe Community College - Rochester, NY - 1977. Enrolled in Associate Degree program for Criminal Justice with emphasis on sociology and psychology.
Brockport High School - Brockport, NY - Graduated 1977 following completion of college preparatory curriculum.
Professional Experience
Operations Manager, Gator Made Golf. March 2006 to Present.
Provide direction in the daily activity concerning the operation of a wholesale custom print business to our clients in the sports related business industry.
•Develop Time Management procedures across all levels of production, i.e. design, manufacture, and shipping.
•Complete all Purchasing Functions as required based on business demand.
•Established Procedures for EDI Compliance with e-commerce partners.
•Handle all Human Resource Functions concerning staff
replenishment, annual reviews, and job descriptions.
Sales Manager, Ziggy International Inc. March 2002 to Feb. 2006.
Directly involved in the purchase and requisition of supplies and operating stock to Fripp Island Resort, Beaufort, SC.
•All Purchasing Functions
•Related Accounting Functions
•Provide for the purchase, as needed, for Continuous Upgrades and Refurbishment of all Homes and Condos.
Director of Purchasing, Fripp Island Resort. Sept. 2000 to March 2002.
•Developed Central Resort Purchasing Department.
•Created Authorized Vendor Listings
•Implemented Inventory Control and Tracking Procedures.
Director of Housekeeping, Fripp Island Resort. June 1997 to Sept. 2000.
•Implementation of Three Million Dollar operating budget.
•Improvement of all Standard Operating Procedures.
•Counsel and Guidance of over 200 staff members.
•Performance Reviews for 13 Management Positions.
•Developed Quality Assurance Teams.
•Resort Contact for 12 Homeowner Associations.
Director of Housekeeping, South Seas Plantation, Captiva, Fl. Sept. 1991 to June 1997.
•Provide timely and effective service to over 650 Homes and Condos.
•Formulation and Implementation of a Four Million Dollar operating budget.
«r Counsel and guidance of over 250 Personnel.
•Performance Reviews for 14 Management Positions
•Developed Quality Assurance Teams, Training Programs.
Executive Housekeeper, South Seas Plantation, Captiva, FL. Jan. 1989 to June 1991.
•Monitor One Million Dollar Linen and Storage Budget.
•Performance and Policy training of all new personnel
• Completion of the Professional Housekeeper Certification through the Lee County Business and Industry Service.
Housekeeping Manager, South Seas Plantation, Captiva, FL. Jan. 1987 to June 1989.
•Control all aspects of daily activity of assigned area to include
Training, scheduling, assignments, and evaluation of line staff.
•Prepare daily reports to include cost controls and budget constraints for P & L Analysis.
•Received an Award for Excellence as determined by Peers and Owner Association Officers for services provided since the inception of the association in 1985.
References Available Upon Request
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