Data Entry Front Desk

Objective

Top performing secretary with years of experience working as a front desk attendant, along with other administrative supporting roles, in busy work environments. Aiming to use my proven bookkeeping, customer service, communication, and IT skills to effectively fill the secretarial role with your company.

Experience

Southern Maryland Tri-County Community Action Committee January 2022- Present

Data Entry Specialist

Direct incoming telephone calls to appropriate persons, and record message if required. Direct phone calls to the appropriate supervisor or management officials. Handle and receive outside visitors for meetings in various departments.

Data Entry of Client information into the CAP60 Database

Scan completed applications and supporting documentation into the ECMS or other system.

Enter, retrieve, and update information using computer software applications.

Operate some office equipment such as a fax machine, postage machine, and copier.

Input data into spreadsheets and database.

Create and maintain OHEP filing system

Monitor OHEP email system and respond to emails.

Establish and maintain subject-matter files (including confidential files as required) in connection with the work the supervisor controls. Take initiative and revise files to meet current needs and demands for material.

State of Maryland – MDH, St. Mary’s County Health Department July 2021- January 2022

Administrative Specialist I

nScreened and administered entrance evaluations for visitors per COVID regulations.

nEscorted visitors to designated staff members.

nResponded to customer inquiries pertaining to our services.

nAssisted the customers in completing the information needed for services.

nAssisted with the administrative functions at the mass COVID-19 vaccination testing clinics.

nProvided information to the residents regarding the COVID-19 virus (such as: vaccination facts, the types of vaccinations, the possible side effects, and the benefits of vaccinations etc.).

Information Technology Specialist January 2021- June 2021

nAssisted the Human Resources Department with on-boarding duties for new hires.

nIssued building badges, usernames/passwords to various systems.

nAdministered laptop/desktop computers to staff members.

nParticipated and completed mandatory IT information and training sessions required by the State of Maryland.

nConducted company audits.

nAnswered all internal and external correspondence via phone, email, in person etc. pertaining to IT based questionnaire.

nDetermined incorrect routing of correspondence and re-routs to appropriate business unit. Received, read, and distributed correspondence. Responded to inquiries as required.

Health Records Technician (Trainee) September 2020- December 2020

nAssisted with training.

nManaged and maintained all the county records involving the COVID-19 pandemic (births, deaths, test results etc.).

Imagine One Technology & Management, LTD December 2019- June 2020

Junior Human Resources Analyst

nServed as a Junior HR Analyst performing day-to-day human resource functions.

nPerformed address changes, employment and unemployment verifications, elections, and made changes to employee benefits etc.

nMaintained employee benefits spreadsheets (health, life insurance etc.) and demographics data in Excel.

nServed as an administrator in ADP (pay, benefits, demographics etc.), Costpoint Accounting system (payroll, W2’s, leave audits, time-off requests etc.).

nPerformed word processing and data entry functions using Windows, Microsoft Office and Excel for daily operations.

nCompiled and issued new hire onboarding packages and termination close out files.

nServed as the back up to the Lead HR Analyst for new employee orientation.

nHosted orientations for new hires.

Administrative Assistant

nPerformed general office duties.

nOrdered supplies.

nMaintained employee files.

nResponded to internal and external inquiries.

nScheduled appointments for employee investigations.

nResponsible for issuing and/or revoking employee badges.

nPerformed special projects when instructed.

nAnswered and transferred phone calls.

nDelivered and sorted mail.

nFiled and sorted documents.

nOther duties as assigned.

Federal Electronic Consulting Services (ECS) Federal September 2017- September 2019

Navair National Help Desk Support Specialist

Provided technical assistance and support to customers (computer systems, hardware, or software issues).

Responded to functional and technical inquiries from customers.

Ran diagnostic programs.

Troubleshot (isolated problems, determined and implemented solutions).

Provided aid and support related to Navy Enterprise Resource Planning (Navy ERP) systems.

Education

Ashford University (now University of Arizona Global Campus), San Diego, CA, United States May 2014

G.P.A: 3.5

Credits Earned: 68

Major: ABA in Business Administration

Relevant Coursework, Licenses and Certifications: Business Management

Chapticon High School, Morganza, MD, United States June 2002

Major: High School Diploma (General Studies)

Certifications

College of Southern Maryland, Leonardtown, MD, United States January 2010

Entry Level Administrative Assistant Certificate

Medical Billing and Coding Certificate: ICD9 and CPT Coding

Skills

nCommunication and Interpersonal.

nTyping (60 wpm)

nTime Management

nLeadership and Supervising

nOrganizational and Coordinating (setting up presentations and meetings, VTT conferences, and travel arrangements etc.).

nInventory

nProblem Solving (troubleshooting)

nMicrosoft Suite (Excel, PowerPoint, Word, outlook and adobe).

nSufficient In: ADP, BTO, CAP60, Deltek, DocStar, DTS (Defense Travel System), E-Fax, JTDI, OHEP Data Management System, SharePoint, VTT.

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