Customer Service Specialist
Resume:
Cora Hudson
Denver, CO *****
ad5v1m@r.postjobfree.com
Work Experience
CUSTOMER SERVICE SPECIALIST
OPTUM RX
August 2014 to August 2025
Processed claims for medications also processed payments Educated in the HIPAA act
Submitted prior authorizations for medications not covered under Medicare part D Communicated with coordination of benefits to educate customers on true out of pocket expenses (Troop) pertaining
to PART D
Navigated through multiple screens/programs efficiently to get correct information for customers CUSTOMER SERVICE SPECIALIST
Deckers Brands
September 2021 to January 2022
Raising support tickets to enable tracking and resolution of customer requests Investigating and resolving customer complaints then closing support tickets Maintaining a database of customer information
Escalating inquiries to the appropriate team, when necessary Checking product or service availability
Assisting customers with registration or account creation Passing customer feedback onto the product or sales team to improve the organisation’s offerings CREDIT SPECIALIST
NORDSTROM BANK
August 2014 to October 2017
Processed payments and maintained credit card accounts Took calls from Nordstrom stores for credit approvals for customer Maintenance online accounts
Explained billing and charges on cards
Worked closely with fraud department when fraud was detected Used multiple screens for research of receipts and sku numbers Housekeeper
The Cleaning Authority
March 2014 to November 2016
Sweep mob,dust vacuum, clean bathrooms kitchens make beds Education
High school diploma
Manual Arts Senior High School
Skills
• Communication skills
• Customer service
• Microsoft Office
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