Data Entry Customer Service

Lauren McCoy

ad5uxz@r.postjobfree.com 817-***-**** Fort Worth, TX

SUMMARY

Seasoned professional with 36 years of experience, adept in office management and customer service. Skills include data management, maintaining accurate records, attention to detail and payment systems. Demonstrated exceptional communication and problem-solving skills in all previous jobs, ensuring customer satisfaction. Seeking a Data Entry or Customer Service role.

WORK EXPERIENCE

Apnatomy LLC/Inflection Point LLC Arlington, TX

Branch Office Manager Jan 2021 - Present

• Optimize payment collection systems and manage accounts payable/receivable, ensuring timely processing of transactions and maintaining accurate financial records.

• Organize and maintain both physical and digital filing systems to enhance document retrieval efficiency for team members.

• Provide comprehensive clerical support, addressing routine tasks and special requests with promptness and precision.

• Develop and regularly update the employee handbook, ensuring compliance and dissemination of company policies.

Cook Children's Medical Center Fort Worth, TX

Aftercare Technician/Paramedic May 2008 - Jan 2021

• Evaluated patient laboratory results, imaging studies, EKGs, and serology reports following discharge from the Emergency Department, ensuring accuracy and completeness of physician documentation.

• Collaborated with ED physicians to assess and validate treatment plans based on final diagnostic outcomes, adjusting interventions as necessary.

• Conducted thorough follow-up on pending diagnostic results, updating medical records and treatment recommendations in alignment with emerging patient data.

• Communicated effectively with patient families, providing clear explanations of lab results and treatment plans, and verified understanding through the teach-back method.

• Diligently updated patient records in the Epic system to reflect final lab results and confirm the resolution of aftercare episodes.

American Medical Response Arlington, TX

Paramedic May 2003 - Mar 2009

• Provided advanced life support and ensured precise patient documentation, adhering to HIPAA regulations for medical privacy and confidentiality.

• Managed on-site emergency care by triaging injuries and illnesses, establishing clear communication with all parties involved to determine suitable care plans and destinations for transport.

• Administered medications with attention to potential interactions, and performed continuous 12-lead EKG monitoring to assess patients with cardiac conditions, adjusting treatment plans as necessary. VIP Desk Fort Worth, TX

Concierge Nov 2001 - May 2003

• Researched and provided tailored recommendations for dining and tourist attractions, addressing client requests through both verbal and written communication.

• Resolved customer issues, employing active listening and conflict resolution techniques to maintain customer satisfaction.

American Airlines Fort Worth, TX

Supervisor, Leave-of-Absence, and Analyst Workers' Compensation Fraud Aug 1987 - Aug 2001

• Developed and implemented a department dedicated to monitoring and analyzing Leave-of-Absence processes and Workers' Compensation claims, ensuring accurate management of cases.

• Conducted detailed evaluations of questionable claims, collaborating with third-party administrators to verify injury mechanisms and the suitability of care, while also confirming claim accuracy.

• Orchestrated the use of external private investigators to investigate and substantiate instances of fraudulent claims, aiding in the legal defense and claims management process.

• Designed and executed a Transitional Duty Program to facilitate the return-to-work process for injured employees, while also establishing a protocol for initial response in airline incident scenarios. Domestic Sales Supervisor Aug 1987 - Aug 2001

• Managed and developed a dynamic team of up to 200 employees, ensuring adherence to company policies and maintenance of high customer service standards.

• Oversaw the transition of staff roles from Domestic Sales to Customer Service, enhancing operational efficiency and service quality.

• Implemented monitoring strategies for team performance, resulting in optimized service delivery and adherence to workers' compensation policies.

EDUCATION

Tarrant County Community College

Associate of Applied Science, Emergency Medicine

Hurst, TX

CERTIFICATIONS

Licensed Paramedic, TX 2003, 2023

Nationally Registered Paramedic 2003, 2022

BTLS

ACLS

PALS

SHRM Professional Human Resources Certification 2023 SKILLS

Payroll Oversight • Event Coordination • Policy Management • Business Correspondence • Administrative Management • Accounts Payable and Receivable • Credit and Collections • Data Entry • Sensitive Document Disposal • Critical Thinking • Human Resource Management Software • Attention to Detail • Verbal and Written Communication • Payroll and Budgeting • Flexible Schedule • Personnel Needs Assessments

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