Salesforce Com Customer Service

Chaitanya Lingireddy

Salesforce Administrator.

Phone: 301-***-****

E-Mail: ad5uxm@r.postjobfree.com

Summary:

Over all 4 years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, implementation & enhancement of projects in SalesForce.com.

Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.

Experience in Creating Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.

Involved in creating gap analysis document, clearly identifying the data, business process and workflows of the organization with respect to salesforce.com implementation.

Developed and Customizing salesforce.com application based on the user needs.

Developed field & page layout customization for the standard objects like Account, contact, Leads.

Created various Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Knowledge on Lightning Programming, Lightning component building to convert existing classic programming work like Visualforce to Lightning components.

Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization.

Experience in Creating Reports and Dashboards as per the customer requirements.

Worked on Record Types, Validation Rules, Triggers and Page Layouts.

Imported accounts and contacts data through Import Wizard.

Worked on data migration from databases to SFDC using Data Loader.

Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.

Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

Created new custom objects, assigned fields, custom tabs, components, custom reports.

Created custom Reports based on business need and associated them to Dashboard.

Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Hands on experience in working with Testing teams to perform User Acceptance Testing (UAT), creating, and executing UAT test cases, developing test data and test plans. Conduct End User Training and create training manuals and help documents.

Experience in working Apttus CPQ.

Responsible for providing solution and Implementation of Apttus CLM & CPQ for different business internally.

Configured the Contract management and revenue management with using of Apttus CPQ.

Worked on Apttus CPQ configuration and integration and responsible creating TDDS, finalizing design & implementation on salesforce security model of access control and data visibility using uses roles, profiles, permissions, public groups, queues, OWD, sharing rules etc.

Education:

Bachelor’s in computer science from LPU, India.

Master’s In Cybersecurity from Bay Atlantic University, USA

Certifications:

Salesforce Certified Platform Developer I

Salesforce Certified Administrator

Certified Salesforce Sales cloud consultant

Certified Salesforce Platform developer 2

Certified Salesforce CPQ Specialist

Certified Salesforce Advance Administrator

Technical Skillset:

Salesforce.com

Users, Lightning Record Pages, Custom Objects, Custom Fields, Custom Buttons, Custom Junction objects, Users Setup, Profiles, Roles, Permission Sets, Installed Package License Provisioning, Workflow & Approvals, Validation Rules, Process Builder, Page Layouts, Record Types, Report Types, Visualforce Pages, Salesforce API Fieldnames, Workbench and Data Loader.

Testing

Sandbox setup, management, refresh, UAT Testing, Deployment, Change Sets.

ETL/ Integration Tools

Force.com Data Loader, Force.com IDE Plug-in, Workbench, Excel Enabler for Salesforce

Reporting Tools

Salesforce Summary reports, Matrix reports, complex Joined reports, Charts, Dashboard.

Project Management

Project Scope, Requirement gathering, Timeline setting, Project Documentation, Task management, Project Schedules, Stats Reports, Path, and Prioritization.

Web Technologies/ Tools

HTML, CSS, WSDL, XML, Visual Studio, MS Project, MS Visio, Rational Rose, SharePoint.

Languages

PL/SQL, Java

Experience

Client: Cloud Craft Tec INC

Salesforce Admin.

May 2022 to till now.

Responsibilities:

Discover and design new modules to replace or add to the existing system.

Enable Aura Framework by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Develop Visualforce pages with experience in CSS and JavaScript.

Trigger interface events by user interactions, which includes Lightning Component framework and involve in building Lightning Components using the aura framework and Salesforce Lightning Design System (SLDS).

Modify Visualforce pages to be supported in Lightning Experience and have a good understanding of lightning mode and its features.

Work on Salesforce Lightning Components for building customized components replacing the existing ones. Also, embed Lightning Components in Visualforce page by using new Lightning Out feature by event-driven programming.

Create Lightning Components, add CSS and Design Parameters which improves performance.

Maintain release notes and release plan for every release. Effectively communicate with client, team in Knowledge Transfer sessions.

Understand existing system, identify missing gaps, highlight redundancy, shortcomings and build new applications or modules that are robust, efficient, more compliant and user friendly.

Implement and develop entire Salesforce sales cloud from Awareness to Lead, Lead to Opportunity, quote, order management, fulfillment, implementation, and support.

Integrate Salesforce internal applications to various third-party services through a reliable secure connection and ensure seamless, consistent interaction between them.

Develop products on the Force.com platform using Apex, Visualforce and responsive User Interactive apps using Salesforce Lightning technology.

Develop code for generating automatic reports for various activities like nightly integration jobs, error logs, test scripts, batch and scheduled apex jobs.

Develop test classes that ensure a build is at least 90% certified, before the application is being deployed to production.

Actively involve and take ownership of continuous research and study on latest developments in the technology and leverage the same for the project.

Analyze requirements with Business Analysts and converting them to business rules.

Implement new application enhancements and bug fixes.

Manage Salesforce security including roles, profiles, sharing rules, workflows, and groups.

Maintain and customize Sales Cloud and Partner Cloud applications.

Develop Custom business logic using Apex Classes, Controller Classes, Triggers, Components, Visualforce Pages, Web Services and APIs.

Create and define workflow rules, time-triggered and related tasks, email alerts and field updates.

Maintain database accuracy and integrity by cleansing and duplicate record management.

Deploy applications to Production environment using Vscode and Change sets through ADO pipelines.

Create effective test data for unit test cases and develop test methods using Force.Com utilities.

Migrate data from legacy systems to Salesforce and manage all sales related technical resources.

Evaluate Salesforce latest release and design strategies to resolve technical debt.

Designed and deployed Custom tabs, validation rules, Approval Processes, and Auto-Response Rules for automating business logic.

Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) for better user experience.

Collaborate with project manager and design cohesive project strategies to ensure effective collaboration throughout all phases of development, testing and deployment.

Create Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.

Create Profiles, Roles based on Organization role hierarchy and implement Record-Level and Field-Level security and configure their sharing settings.

Responsible for enabling network-based security and organization-wide list of trusted IP address.

Work on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

Create the workflows for automated lead routing, lead escalation and email alerts.

Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.

Works as enhancement team member and perform the roles of Salesforce.com Administrator in the organization.

Work closely with sales team and business analysts and perform detailed analysis of business and technical requirements and design the solution by customizing various standard objects of SalesForce.com (SFDC).

Involve in the maintenance of the previous versions of the product by addressing bugs and client issues.

Define integration architecture, document technical requirements, and identify success criteria.

Customize page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.

Involve in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.

Work Environment: Salesforce.com platform, Lightning record Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, IDE Plug-in, Windows XP.

Client: Bizkrieg Solutions Private Ltd

Role: Salesforce Admin

May 2019 to June 2021

Responsibilities:

Managed Salesforce CRM application administration, including user setup, permissions, and data management.

Developed custom objects, fields, validation rules, and page layouts to align with business requirements.

Implemented pick lists, dependent pick lists, lookup, and master-detail relationships to enhance data organization.

Designed and configured workflow rules, field updates, and email alerts to automate business processes.

Created and maintained custom reports, dashboards, and report folders for different user profiles.

Integrated Salesforce with Outlook and other third-party applications to streamline communication and data exchange.

Conducted training sessions for end-users to ensure effective utilization of Salesforce features and functionalities.

Documented Salesforce fundamentals for easy understanding and navigation for business users.

Performed mass data imports using Apex Data Loader and other import tools as required.

Managed account team members and facilitated collaboration between different departments.

Wrote Apex Triggers to meet specific business requirements and automate processes.

Regularly audited data to identify data integrity issues and opportunities for process improvement.

Migrated data from SQL Server database to Salesforce using various tools and techniques.

Integrated web service with Salesforce to enable seamless data exchange between platforms.

Created and maintained email templates, workflows, and communication templates.

Implemented security settings and managed sharing rules to ensure data security and privacy.

Assisted in testing activities, including unit testing, integration testing, and user acceptance testing.

Developed test scripts based on business requirements and executed test cases to validate system functionality.

Collaborated with the development team to resolve issues and implement enhancements.

Salesforce CPQ can help Cloud Craft’s sales team create quotes quickly and accurately, increasing efficiency and reducing errors.

Leveraged Salesforce CPQ’s guided selling feature to help sales reps navigate through Cloud Craft’s expansive product catalog.

Configured Salesforce CPQ’s built-in approval workflows to maintain control over the quoting process and ensure compliance with business policies.

Documented project requirements, solutions, and processes for future reference and knowledge sharing.

Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Responsible for enabling network-based security and organization-wide list of trusted IP address.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

Created the workflows for automated lead routing, lead escalation and email alerts.

Worked closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.

Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.

Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).

Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.

Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.

Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.

Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.

Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.

Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.

Working with Operations Manager and users to determine business requirements, provide administrative support and design/implement solutions in Salesforce.com CRM.

Developed, deployed, and monitored SSIS Packages for new ETL Processes and upgraded the existing DTS packages to SSIS for the on-going ETL Processes.

Involved in Migration of Databases from SQL Server 2005 to SQL Server 2008 using SSIS.

Planned, Configured, Installed, Maintained SQL Server in environment of Multi-node Cluster with Mulch-instances.

Work Environment: SalesForce.com platform, Custom Objects, Custom Tabs, Custom Fields, Page Layouts, Roles, Profiles, Permissions, Sharing Rules, Validation Rules, Reports, Dashboards, Workflows, Assignment Rules, Auto Response Rules, Email Services, Sandbox, Production, Data Loader.

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