Field Service Project Management

ABILASH SENTHILKUMAR

Austin, TX – ***** 980-***-**** ad5uv1@r.postjobfree.com www.linkedin.com/in/abilashsenthilkumar SALESFORCE CERTIFIED PLATFORM DEVELOPER I & 2 / APP BUILDER EXECUTIVE PROFILE

Results-driven IT professional with over 7 years of experience in Salesforce CRM and Oracle ERP. Proven expertise in all phases of the Software Development Life Cycle (SDLC), including requirement gathering, analysis, design, development, implementation, and enhancement.Successfully contributed to both state and federal projects, delivering efficient solutions meeting regulatory requirements and surpassing stakeholder expectations. Key Skills:

Salesforce Development Tools:

• Proficient in Apex Classes, Visualforce, Aura/Lightning Web Components, and the ANT Migration Tool.

• Experienced in integrating Salesforce with external systems using RESTful/SOAP APIs, MuleSoft, and event- driven architecture.

• Leveraged Change Data Capture (CDC) and Platform Events to create real-time integrations that synchronize data efficiently.

• Conducted thorough code reviews to ensure adherence to coding standards and best practices. Sales/Health and Field Service Communities:

• Extensive experience in configuring and optimizing Sales/Health and Field Service Communities for efficient work order tracking and scheduling.

Salesforce Administration:

• Proficient in user management, profiles, roles, permission sets, reports, and dashboard creation.

• Skilled in migration tools such as Force.com IDE, change set migration, and configuration management. Problem-Solving and Project Management:

• Strong problem-solving skills for troubleshooting and optimizing Salesforce applications.

• Proficient with project management systems like Asana, Monday.com, and Jira for workflow optimization and task tracking.

Oracle ERP Expertise:

Designed end-to-end COA and Primary Ledger Setup in Oracle EBS R12 for Motorola, implementing automated monitoring systems that reduced manual effort by 65%, saving 360 hours per year. Skilled in General Ledger (GL), Account Payables (AP), Fixed Assets (FA), Account Receivables (AR), and i-Expenses using R12 Oracle E-Business Suite.

AREA OF EXPERTISE

Salesforce: Flows, Apex Triggers, Apex Classes, Field Service Lightning, Sales/Service Communities, Experience Cloud,Customer and partner communities, CPQ,WorkBench IDE: Visual studio code Integration tools: Mulesoft, Jitterbit, Custom SOAP & REST API, Postman,ETL,Conga Composer,OAUTH2 Languages: Apex, Visual-force, Javascript, Lightning components (Aura & LWC), HTML, CSS Other tools: Dataloader, Salesforce Inspector TOAD, SQL*Loader, PL/SQL developer Query Languages: SOQL/SOSL, SQL CI tools: GIT, GitHub DevOps CI/CD tools: GearSet,Copado

Accounting Packages: MS Office Suite MS Word MS Excel PM tools: Monday.com/Asana Software: MS Project ERP Oracle Financials R12/11i(GL; AP; AR) SALESFORCE CERTIFICATION

Salesforce Certified Platform Developer 1 & 2 / App builder /Admin /Associate EDUCATION

University of Texas Arlington, TX

MS in Engineering Management (GPA: 3.5/4) Jan 2019 – May 2020 Bannari Amman Institute of Technology (Autonomous University) India, Chennai Bachelor of Engineering in Mechanical Engineering (GPA: 3.57/4) Mar 2012-2016 PROFESSIONAL EXPERIENCE

Ventas Consulting LLC - Client(Tesco/UL/Lennox/ADP/Texas Health & Services) Austin, TX

Role: Lead Salesforce Developer Oct 20 - Present

Collaborated closely with cross-functional teams, including QA engineers, to gather comprehensive requirements, conduct thorough testing, and ensure the successful delivery of projects within scope, timeline, and budget constraints.

Spearheaded the replacement of the outdated order management system used in the Oracle legacy Net Viewer system with a streamlined and efficient Salesforce solution, resulting in improved order processing and enhanced customer satisfaction.

Designed and executed intricate integrations with various third-party systems utilizing REST/SOAP APIs, middleware, and event-driven architecture. These integrations enhanced data exchange and system interoperability, resulting in smoother business operations.

Successfully integrated Salesforce with Oracle ERP using REST API to fetch currency data from an external system and update the Salesforce currency object in real-time. This integration facilitated accurate financial transactions and reporting within the Salesforce platform.

Developed and implemented a highly efficient Lightning component to automate the entire project development lifecycle, from the initial stage to closure. This component significantly improved project management efficiency and reduced manual effort.

Innovated and deployed a dynamic custom report builder for the community portal, enabling users to generate personalized reports and visualize key performance indicators. This initiative enhanced data-driven decision-making and user engagement within the community.

Key Projects:

SalesRep Announcement Popup-Page: Implemented a SalesRep Announcement Popup-Page on the Sales Community using Lightning Web Components (LWC), enhancing communication and engagement among sales representatives.

Successfully integrated Salesforce with SAP using Mule-soft Anypoint Platform to automate the generation of reports for Orders, Invoices, and Shipments, enhancing operational efficiency and data accuracy.

DLRS Tool Implementation: Implemented the Declarative Lookup Rollup Summaries (DLRS) tool, enabling administrators to create and manage more complex rollup summary fields for master and lookup relationships.

Customer Success Inspection Process Revamp: Revamped the company's customer success inspection process and successfully transferred millions of data records from one Salesforce org to another, ensuring data integrity and continuity.

Implemented Google API services to streamline geolocation functionalities within the organization's systems, improving location-based services and optimizing business processes.

Developed a custom report builder with visualization charts, empowering stakeholders to gain actionable insights from data and make informed decisions, thereby enhancing operational transparency and efficiency within the organization.

I integrated Google API services excluding in-house geolocation, reduced company expenses through optimized subscription management, and developed a custom login system for portal users utilizing LWC. Meraki Solar LLC: (Full-time) Pensacola, FL

Role: Salesforce Functional Developer 10/2020 - Present

Collaborated closely with the project management team to ensure alignment of sales processes and effective communication of project status and issues, facilitating smooth project execution and stakeholder satisfaction.

Partnered with management, strategic planners, and end-users to analyze business requirements and design and manage complex workflow rules, data validation, and triggers within Salesforce, optimizing business processes and driving operational efficiency.

Provided daily administration and support for Salesforce, managing multiple user setups, profiles, roles, and customizations of objects, fields, record types, page layouts, validations, reports, and dashboards, ensuring optimal system performance and user experience.

Led the testing process for Salesforce solutions, including developing test plans, creating test cases, and establishing testing protocols and environments, ensuring the reliability and quality of Salesforce implementations.

TATA CONSULTANCY SERVICES (Client - MOTOROLA SOLUTIONS) Chennai,India Role: Salesforce developer/admin 05/2016 -12/2018

Experience in activities related to SFDC setup, Configuration, Customization, Administration, Data Migration, and Deployment of applications from sandbox to live environment

Worked in an agile-based scrum model, managed and coordinated with offshore teams, and got the user stories delivered to the client on time within the sprints.

Design and development of writing insert/update triggers using APEX. Design and development of Scheduled Batch Apex Classes

Developed Apex Classes, Apex Triggers, Custom Controllers, and Controller Extensions

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