Customer Service Representative
Resume:
Niaya Davis
ad5uul@r.postjobfree.com
Baton Rouge. LA 70810
Objective
My years of strong customer service experience allows me to work closely and comfortably with my team members.
02/2024-05/2024 Mindlance Inc,
Baton Rouge, LA (wfh) Sr. Customer Service Representative
Liberty Mutual : Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast paced call center environment. This is done by identifying and providing services and solutions by processing payments, updating customer information, updating billing information, verifying coverage for third parties, resolving telematics inquiries, utilizing available tools to identify and transfer cross sell opportunities, and assisting with online portal. Provides first call resolution for aligned work and routes customers to the appropriate party to resolve issues outside of scope. Follow department guidelines for account documentation. Adhere to standard operating procedures and consistently utilizes resources provided. Uphold customer care standards by achieving individual goals on average handle time, after call work, quality, adherence, leads generation, and reliability.
06/2023-12/2023 Hertz Uber Department
Las Vegas NV (onsite) Greeter
Greeting and assisting Uber Hertz customer. Answering phones to provide directions to our facility. Making confirmation phone calls for appointments made at our office on a Monday through Friday basis. Assisting and providing directions on how to get to the office door from the downstairs lobby. Answering any questions asked by customers so they do not have to travel up to the office. Accepting return vehicles assessing any damages or cleanliness of the vehicle that was returned. Returning all keys to management and office for cars to be cleaned or repaired..
11/2022-06/2023 AAA Anytime Inc Auto transportation import/export
Blue Diamond,NV (onsite) Customer Service Rep/ Receptionist
Customer service experience handling incoming calls, chats, and emails. Strong computer navigation skills. Using authorized net and central dispatch for auto transportation. Strong relationship building skills and deescalating skills. Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services.
07/2022-11/2022 Rose International /LifeWorks
North Las Vegas (Remote) Customer Service Rep
Customer service experience handling incoming calls, chats, emails.
Strong computer navigation skills.
Strong relationship building skills and deescalating skills.
Serves customers by providing product and service information and resolving product and service problems. Window accepting deposits, applications & assisting customers. The position will assist CSB Liaisons and staff with processing Accounts Receivable & Accounts Payable and understand cash handling procedures in accordance with the State
Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, explaining the best solution to solve the problem expediting correction or adjustment, following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed
01/2022-07/2022 The RealReal LLC
Phoenix, AZ/ North Las Vegas (Remote) Consignor Relation Associate
Responsibilities: Interact, identify and prioritize consignor emails and phone calls in a timely and professional manner. Account manage and oversee issues; prioritize methods taken to solve issues. Ability to multitask, solve escalated issues and priorities, and work independently.
03/2022-06/2022 Accounting and Finance Professional / State of AZ And City Of Phoenix
Phoenix, AZ (Onsite) Administrative Assistant II and Customer Service Rep
State Of AZ: Central Service Bureau (CSB) Window accepting deposits, applications & assisting customers. The position will assist CSB Liaisons and staff with processing Accounts Receivable & Accounts Payable and understand cash handling procedures in accordance with the State of Arizona Accounting Manual (SAAM). The position ensures documents are properly received, authorized, and coded correctly. Understand workflow for several clients and resolve customer problems and concerns. Assist in reconciliation of statements and internal reports. Data entry into accounting systems and resolution and corrections of errors as they occur. Revisions of agency accounts as necessary as well as maintenance of records. Other duties include opening and sorting mail. City Of Phoenix: department for City of Phoenix. This team is responsible for intaking all plan review types including commercial, residential, civil, fire prevention, and site plan reviews. The positions will assist customers over the phone, in-person, via email and through the online systems. This includes assisting with customer workshops and answering customer inquiries by phone and email within the same business day. They will be responsible for guiding customers step by step through the programs as well as taking payment and scheduling appointments. Responsibilities also include creating plan reviews, inserting fees, notifying customers of plan completion, and issuing permits. These positions will run daily quality assurance reports for payment and customer processes.
05\2021 to 01/2022 CARVANA
Phoenix, AZ (Remote)
Customer Service Representative
Customer service experience handling incoming calls, chats, and emails. Strong computer navigating skills. Strong relationship building skills and deescalating skills. Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information.
02/2021-05/2021 NorthStar Independent Living
Phoenix AZ (Onsite)
On Site Youth Direct Care Specialist
Provides quality residential support services, including mentorship and encouragement to teens and young adults in the foster care system. Our mission is to promote a seamless transition from state care to independent living. Believe in our mission and will make a positive difference in young people’s lives.
10/2020-05/2021 United Health Care
Phoenix AZ ( Remote)
Senior Customer Service Rep
Customer service experience handling incoming calls, chats, emails. Strong computer navigating skills. Strong relationship building skills and deescalating skills.
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information. Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem
expediting correction or adjustment, following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
09/2018- 10/2020 All About You Home Care
Las Vegas NV(Onsite)
In Home Support Aid
Prepare daily meals for clients, Light Housekeeping, Laundry, Client grocery shopping,
assistance with daily bathing, grooming, dressing of clients, administered daily medication under the direction of a medical doctor. assistance with bill payment other financial deposits and withdrawals.
12/2019-05/2020 National Debt Relief
Las Vegas, NV(Onsite)
Client Success Representative/call center agent
Responsibilities include answering Auto dial phone calls to clients to ensure their well-being is in good standing
Check clients’ accounts to ensure that they are doing well within the program assisting in updating banking information personal information. Updating hardship and budget, postponing deposits and vigorously going over settlement offers from creditors who have settled with the company on behalf of the customer providing accurate account information providing proper and up to date dedicated savings account information and balances providing customer service to any customer new or established providing information about graduation dates refunds withdrawals to accommodate our clients on every level.
05/2019-08/2019 TELUS International/Google
Las Vegas, NV(Onsite)
Customer Service Representative/ Call Center
Using appropriate grammar and tone to provide information and problem resolution to customers. Ensure that the customer verifies email and name to protect the customer’s personal information. Giving instructions on how to reset passwords, block unwanted mail and how to protect their account. Solving problem MS across hardware, software OS, apps and compatibility supporting products across Windows, Android, Blackberry OS, Apple IOS, wireless technology, equipment and applications. Fix their needs solve their problems, help them reboot. Instruction on how to sync Google calendar, Google Photos and Google Drive.
09/2017-9/2019 SITEL/Equifax
Las Vegas, NV/(Onsite)
Customer Service Representative
As a Customer Service Representative handle inbound calls within guidelines/goals established by the client and management. Having excellent communication skills; an enthusiastic approach to consumer interactions; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to detail. Disputed individuals credit file to correct incorrect information and fraudulent information. Fraud Trained, ability to read credit files. Removal and Attaching fraud alert and freezes to threatened credit files. Following guidelines to separate individuals credit file and Identification information .Dispute inaccurate information on individuals work history .Assist individuals with obtaining their Employment Data Report
08/2016- 09/2017 Asurion
Las Vegas, NV
Customer support technician
Using appropriate grammar and tone to provide information and problem resolution to
customers. Solving problem MS across hardware, software OS, apps and compatibility
Supporting products across Windows, Android, Blackberry OS, Apple IOS, wireless technology, equipment and applications. Fix their need, solve their problems, help them reboot.
09/2015- 08/2016 Securitas Security LLC
Henderson, NV
Security Officer
Customer Service: greeted and give directions, Patrolled Produced and updated daily security
reports, property ensuring that the premises was safe and secured.
06/2014- 08/2015 Department of Economic Security-FAA
Phoenix AZ.
PSE 1 Eligibility worker
Eligibility worker for the state of Arizona; conducted over the phone evaluations of cases for
potential benefits and eligibility for benefits for the nutrition assistance and access government
funded programs.
Education:
8/2011 – 5/2012 Nevada Career Institute Las Vegas, NV
Medical Office Specialist (Billing &Coding) Certificate Program
5/2001-3/2002 ICDC COLLEGE Los Angeles, C.A
Computerized Accounting Diploma Program
Completely Vaccinated 09/13/2021-10/04/2021
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