Practice Manager Be A

Denise Grant

**** **** **** ******, *******, IL *0620 773-***-**** ***********.********@*****.*** PRACTICE MANAGER UNIVERSITY OF CHICAGO HOSPITAL FEBRUARY 2019 – JULY 2021

· Managed and coordinated administrative operations for the Urology, Neurology, and Neurosurgery departments, ensuring seamless workflow and patient satisfaction.

· Successfully oversaw the development and management of the annual budget for the three medical departments, meeting or exceeding budgetary goals each year.

· Expertly handled equipment purchasing, negotiating vendor contracts, and managing inventory, resulting in cost-effective procurement and optimal utilization of medical equipment.

· Led employee management and training efforts, including recruitment, onboarding, and ongoing training for clerical staff, fostering a motivated and skilled team.

· Implemented efficient scheduling and resource allocation to optimize office operations, resulting in improved patient flow and reduced wait times.

· Maintained compliance with medical regulations and ensured that all staff members were up-to-date on required certifications and continuing education.

· Developed and implemented standard operating procedures (SOPs) for office administration, enhancing organizational efficiency.

PRACTICE MANAGER SWEDISH COVENANT MEDICAL GROUP AUGUST 2012 – FEBRUARY 2019

· Managed physician and staff schedules, overseeing vacation approvals, facility coverage, and staffing assessments while recommending adjustments as needed.

· Assisted in the recruitment, onboarding, training, and performance evaluations of support personnel, including physician and site orientation.

· Collaborated with Executive Management and physicians to ensure the effectiveness of satellite operations in alignment with established policies and procedures.

· Successfully met or exceeded annual budget goals, engaging physicians in capital and operating budget development and management.

· Oversaw financial responsibilities, addressing billing service issues, and managing bank deposits of collected funds at satellite sites.

· Contributed to the development and implementation of operational and clinical policies and procedures while ensuring compliance with CLIA and other regulatory standards for quality care.

· Resolved facility management issues and ensured proper adherence to policies and procedures.

· Attended outreach events and seminars as a representative of the medical group, providing feedback to senior management.

Education

BACHELOR OF SCIENCE IN HEALTHCARE ADMINISTRATION 2006 ALAMEDA UNIVERSITY HEALTH INFORMATION TECHNOLOGY SPRING 2012 MORAINE VALLEY COMMUNITY COLLEGE Skills & Abilities

· Medical records systems: eClinical Works, Epic, Cerner, Meditech

· Microsoft Office Applications

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