Service Advisor Field

Rayha Lister

ad5uts@r.postjobfree.com 432-***-**** Midland, TX

SUMMARY

Seasoned Aftermarket Field Service Advisor with 7 years of experience in customer service, repair coordination, and performance reporting. Expert in managing service schedules, creating pricing estimates, and overseeing parts requisition for tailored repairs. Seeking to leverage strong communication and management skills to ensure customer satisfaction in an Aftermarket Field Service Advisor role. WORK EXPERIENCE

Cimarron Energy Midland TX

Aftermarket Field Service Advisor Jul 2023 - Present

• Evaluate customer repair and maintenance requirements, devising precise cost and time estimates to align with client expectations.

• Coordinate service technician operations by clearly conveying customer specifications, overseeing parts procurement, and maintaining communication regarding Work Order progress and adjustments.

• Facilitate seamless execution of service delivery, from job commencement to billing, while collaborating to enhance client satisfaction and overseeing field ticket approval and asset management. Enterprise Products Midland, TX

Field Administrative Assistant Oct 2022 - Jun 2023

• Administered biweekly and monthly payroll for field employees, ensuring timely and accurate financial processing.

• Facilitated financial operations by assisting with monthly variance and budget reports, and meticulously prepared purchase orders and non-capital expenditure requests for vendors and supervisors.

• Oversaw new hire onboarding, maintaining precise inventory records, and coordinated supply replenishment to support operational efficiency.

Sewell BMW Midland, Tx.

Service Advisor Nov 2021 - Oct 2022

• Streamlined workflow by effectively allocating tasks to technicians, ensuring organized and timely repair processes aligned with client requirements.

• Communicated consistently with clients, providing timely updates on repair status, forthcoming promotions, and scheduling future service appointments.

• Enhanced procedural efficiency, facilitating the prompt acquisition of acknowledgments for completed work, which contributed to positive customer feedback.

TCS Service Midland, TX

Service Manager Mar 2017 - Nov 2021

• Managed daily service operations and delegated repair tasks to technicians, ensuring timely and efficient completion of all assignments.

• Developed and implemented electronic invoicing systems for both customer and vendor transactions, enhancing operational efficiency.

• Designed and executed payment plans and restructuring strategies for delinquent accounts, resulting in improved customer satisfaction and loyalty.

• Conducted comprehensive training for technical staff to bolster skillsets, and provided critical operational reports to support informed management decision-making.

SKILLS

Proficient With Microsoft Office/Excel/Suite • QuickBooks/ADP/Oracle/Wind-X/Full-bay • Strategic Planning/Problem Solving/Financial Reporting

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