Customer Service Administrative Assistant
Resume:
CaChereal Anderson
Administrative Assistant
Lancaster, TX 75146
ad5uto@r.postjobfree.com
Self-directed, resourceful and creative professional with several years in customer service. Strong communication, negotiation, strategic planning, leadership, and decision-making capabilities. Confident, diplomatic and outgoing with excellent communication skills. Exceptional mentoring and coaching skills with knowledge of HIPAA, medical terminology and medical charting. Authorized to work in the US for any employer
Work Experience
Benefits Advocate
UnitedHealthcare - Minnetonka, MN
July 2022 to December 2023
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail
• Use telephones to reach out to customers and verify information
• Greet customers warmly and ascertain problem or reason for calling Customer Service Representative
Fresenius Medical Care - Franklin, TN
January 2022 to May 2022
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail
• Use telephones to reach out to customers and verify information
• Greet customers warmly and ascertain problem or reason for calling Customer Service Representative
Cognosante, LLC - Falls Church, VA
January 2021 to October 2021
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail
• Use telephones to reach out to customers and verify information
• Greet customers warmly and ascertain problem or reason for calling Customer Service Representative
AppleOne Employment - Plano, TX
December 2020 to May 2021
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail
• Use telephones to reach out to customers and verify information
• Greet customers warmly and ascertain problem or reason for calling Customer Service Representative
Fresenius Medical Care - Franklin, TN
May 2020 to December 2020
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail
• Use telephones to reach out to customers and verify information
• Greet customers warmly and ascertain problem or reason for calling Substitute Teacher
Kelly Educational Services
January 2018 to March 2020
• Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students
• Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment
• Adapt teaching methods to fit the needs of each individual student
• Supervise students in and out of the classroom, including in the halls, on the playground, and in the cafeteria
• Provide in-class and at-home assignments based on the available lesson plan Application Data Processor
Willis Towers Watson
August 2018 to December 2018
• Use a consultative approach to finalize the applicant's application in a very structured process
• Effectively, and empathetically communicate over the phone
• Clearly articulate application verbiage to meet legal requirements around the application
• Work as a team player in a diverse, professional call center environment
• Adhere to all legal regulations
Teacher
Thornbrook Learning Academy
July 2017 to August 2018
• Design, develop, and implement learning courses based on the individual behavioral patterns of the child.
• Manage school attendance records and all documents relevant to Thornbrook Learning Center educational program.
• Evaluate the learning progress of the children; prepared reports and discussed findings with the child’s parents.
• Conceptualize games and other fun activities that would encourage and motivate the children to pursue and explore their curiosity for knowledge.
• Attend to the child’s special needs which included feeding, going to the bathroom, taking medications, dealing with anxieties, and restlessness.
Substitute Teacher
Red Oak ISD
January 2017 to May 2017
• Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students
• Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment
• Adapt teaching methods to fit the needs of each individual student
• Supervise students in and out of the classroom, including in the halls, on the playground, and in the cafeteria
• Provide in-class and at-home assignments based on the available lesson plan Substitute Teacher
Conroe ISD
January 2016 to June 2016
• Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students
• Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment
• Adapt teaching methods to fit the needs of each individual student
• Supervise students in and out of the classroom, including in the halls, on the playground, and in the cafeteria
• Provide in-class and at-home assignments based on the available lesson plan Home Health Aide, Conroe
Conroe ISD
April 2015 to January 2016
• Administer prescription and over-the-counter medications.
• Take the patient's vital signs and recording them.
• Educate the patient on proper nutrition.
• Help the patient prepare meals.
• Assist the patient by going with them to doctor's visits, shopping, and other errands. Department Assistant II
El Centro Community College
August 2005 to April 2015
• Provide administrative support to the organization by providing reception services, scheduling appointments, meetings, and travel, filing, researching files and records, and preparing and proofreading correspondence, reports, and other documents as requested.
• Process a variety of documents and materials for the purpose of disseminating information in compliance with established administrative guidelines. Supports the work of the department by purchasing equipment and supplies and maintaining an inventory of office supplies.
• Contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds. Remains knowledgeable and current by attending professional development courses and software training classes as directed by the organization. Education
Diploma in Medical Billing & Coding
Bryant & Stratton College Online
September 2019 to August 2020
Associate's degree in General Studies
El Centro Community College
January 2009 to May 2011
High school diploma or GED
Skills
• Customer Service
• Inventory Logs
• Quality Assurance
• Computer Literacy
• Report Generation
• Conflict Resolution
• Leadership
• Data Entry
• Cash Management
• Medical Terminology
• HIPAA
• Home Care
• Strategic Planning
• Mentoring
• Administrative Experience
• Medical Billing
• Medical Coding
• Customer service
• Medical terminology
• PTSD Care
Certifications and Licenses
CPR Certification
BLS Certification
Assessments
Customer focus & orientation — Proficient
April 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Completed
February 2021
Identifying and resolving common customer issues
Full results: Completed
Data entry: Attention to detail — Completed
April 2022
Maintaining data integrity by detecting errors
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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