Front Desk Agent
Resume:
Tania Garcia
Staten Island, NY *****
(929) 680 - 0711
ad5usr@r.postjobfree.com
EXPERIENCE
Hotel Hendricks, 25 West 38th Street — Front Desk Agent
August 2022 - present
●Monitored the status of third-party reservations and other promotional programs
●Accurately performed all cash handlings and safety deposit box procedures
●Checked in and checked out guests, keeping their information confidential
●Handled all reservation inquiries, cancellations and amendments.
●Routed reservations properly at a 100% accuracy.
●Greet, register, and assign rooms to guests of the hotel
●Compute bills and collect payments
●Preparing shifts and allocating daily cleaning duties to room attendants as housekeeping supervisor.
●Oversaw staff performance on a daily basis and spotted weaknesses that needed to be rectified.
●Motivating the housekeeping team to exceed client expectations
●Assure that rooms are inspected prior to each check in.
The Hyatt Place, 350 West 39th Street — Night Auditor
May 2022 - July 2022
●Processed arrivals and departures for hotel guests, handling approximately 60+ guests.
●Processed nightly bills and payments worth over $25,000 while maintaining detailed records and receipts.
●Reviewed daily financial statements and completed end-of-day paperwork with 100% accuracy
●Responding to guests' needs quickly and efficiently.
●Resolved or referred to management all guest concerns, complaints, or suggestions in a continuous effort to provide superior guest service.
●Known for welcoming guests with positivity at all hours and quickly responding to room needs.
●Checked in and checked out guests in a 520 room hotel.
Xios, 1030 Southern Boulevard — Cashier
July 2020 - December 2021
●Efficient unloading and allocation of new merchandise, upwards of twice a week
●Maintaining store’s organization, regularly receive compliments regarding the store’s upkeep
●Able to multitask and switch between ringing up customers, assisting customers on the sales floor, and maintaining the store
American Eagle, 256 East Fordham Rd — Brand Ambassador
October 2019 - March 2020
●Regularly assisted customers with any questions they had
●Responsible for completing online orders and had an 85% finding rate
●Provided assistance whenever needed, always willing to be placed on the schedule, even with short notice
●Provided support in stock room, assisting fellow associates by expertly navigating through the stockroom to locate what they need
SKILLS
Front desk operations
Audit coordination
Conflict resolution
Efficient aiding of guests.
Grasp new concepts quickly.
Housekeeping supervisor experience- opening and closing house.
Willing to accept challenges.
Maintaining professionalism.
Ability to support and take a leadership role.
Usage of Oracle’s OPERA software.
LANGUAGES
Fluent in English & Spanish
EDUCATION
Mott Hall Bronx High School, 1595 Bathgate Avenue— Diploma
September 2014 - June 2019
Lehman College, 250 Bedford Park Blvd — currently attending
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