Customer Service A Medical

YT

YAHYA TAHER

ad5urp@r.postjobfree.com 412-***-**** Dearborn, MI 48126

Dedicated and compassionate professional with a strong background in management and supervision, seeking to leverage diverse skills in pursuit of a medical career. Proven leadership experience as a manager in a retirement home and a supervisor at the airport, where I honed organizational, interpersonal, and problem-solving skills. Eager to transition into medicine to combine managerial expertise with a passion for healthcare, ultimately contributing to a patient-focused and efficient medical practice. Possess excellent communication skills, adaptability, and a commitment to continuous learning, with a solid foundation for success in the demanding field of medicine. Strategic Planning

Staff Management

Inventory Control

Business Development

Schedule Development

Training and Mentoring

Goal-Oriented

Customer Service

Prospect Airport Services Romulus, MI

Supervisor

06/2023 - 11/2023

Directed and supervised a team of 15 employees in daily operations. Tracked progress on projects and provided timely feedback to staff members.

Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Understood and followed oral and written directions. Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services. Demonstrated leadership by making improvements to work processes and helping to train others.

Prioritized and organized tasks to efficiently accomplish service goals. Allegria Village Dearborn, MI

Weekend Manager

12/2022 - 08/2023

Assigned, scheduled and supervised staff to ensure coverage for all shifts. Maintained a safe and clean working environment according to Occupational Safety and Health Administration regulations. Responded promptly to customer inquiries and complaints. Developed action plans to address performance issues in order to meet business objectives.

Conducted regular team meetings to discuss work progress and upcoming Summary

Skills

Experience

tasks.

Created weekly schedules based on anticipated demand while controlling labor costs.

Provided positive feedback and constructive criticism as part of the performance review process.

Motivated employees by recognizing their achievements. Resolved conflicts between customers or between customers and employees in a professional manner.

Reviewed employee time sheets for accuracy prior to submitting them for processing.

Enforced health and safety regulations at all times during shift hours. Upheld first-rate customer service standards in interactions. Wayne State University Detroit, MI

Medicine (Pre-Medicine)

Expected in 05/2027

Fordson High School Dearborn, MI

High School Diploma

06/2023

[2021-2023] - Honor Roll

[Detroit Leadership Award] Recipient

[Calculus] AP Course

[3.7] GPA

Henry Ford College Dearborn, MI

Some College (No Degree)

In multiple sports teams outside of school

Oldest of 5

Volunteer as much as I can

I play a role in mosque youth group as a lead

English:

Native/ Bilingual

Arabic:

Native/ Bilingual

References available upon request.

Education and Training

Activities and Honors

Languages

References

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