Bilingual Program/Project Manager/Scrum Master/Six Sigma Black Belt
Resume:
SUMMARY
Energetic Project Manager/Scrum Master with great trajectory in achieving corporate objectives in Product/Program/Project Management, IT Infrastructure and Cloud Applications, Payment Processing and Process Automation, Financial Industry Business Control, Compliance and Risk Mitigation, by meeting stakeholder objectives and delivering innovated processes and software applications to comply with Government Regulations, achieve Operational Excellence and increase revenue.
Experienced ensuring cross-functional projects are planned, executed, and managed in accordance with company policy and provide expected value to the Company and Retail Business Partners. Managed projects from inception to closure securing successful new processes adoption and introduction of new process/product.
Methodology Summary
Project Management Body of Knowledge (PMBOK)
Certified ScrumMaster (CSM)
Agile and Waterfall Software Development Life Cycle (SDLC)
Portfolio Management-Project Management Office (PM-PMO)
Six Sigma Define Measure Analyze Improve Control (DMAIC)
Earned Value Management System (EVMS)
Category/Type of Project Delivered
IT Application Development, Business and Technical Requirements Gathering, Development, Implementation, User Acceptance Testing.
Activity Evaluation, Risk Identification/Mitigation/Control Assessment/Monitoring Determination.
IT Infrastructure Enhancement.
Business Strategy Planning.
International Business Portals.
Process Improvement/Cost Reduction.
On-line Payments.
Merger/Acquisition/Spined-off/Relocation.
ERP Implementation and Migration.
Business Process/Process Improvement.
PROFESSIONAL EXPERIENCE
Citigroup Inc. Nov 2021 – Present
Program/Project Manager
Utilize Issue Management processes and project management methodology from the initiation, planning, control requirements, execution, and closing phases of each issue; end results may include improved productivity, technology, processes, cost savings, and controls.
Manage internal process improvement project across multiple Line of Business LOB including Business Analysis, Risk and Control, Legal and Compliance, Remediation and Client Facing Resources Intranet.
Provide consistent Issue status communication to senior leaders in supported Lines of Business which includes applicable escalations.
Develop, produce, and monitor issue metrics for Senior Leadership on a consistent basis and confirms through quality assurance controls that Issues management is being performed according to Issue Management Procedure and Policy.
Display continued growth in leadership and coaching to be a quality contributor and point of contact for all areas of the business in identifying and escalating issues and making sound decisions based on facts and business knowledge and delivering innovative decisions/solutions.
Drive a culture of continuous improvement and efficiency within the Issue Management team as well as with our involvement with our business partners. Improve speed and consistency in identifying and escalating Issues while maintaining accuracy and full mitigation.
Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, Legal, Compliance, Risk, Internal Audit and Training, so that efforts are aligned with strategy and department efforts, ensuring downstream impacts are considered and business solutions are optimized.
System Soft Technologies Nov 2020 - Jun 2021
Program/Project Manager
Created program/project implementation plan, schedules, resource allocation strategy and comprehensive documentation for assigned customer facing projects.
Managed all aspects of the design, development, and implementation of program/projects as applicable.
Stream-line process of execution. Handled deployment management for technical deliverables of concurrent projects.
Reinforced accountability and responsibility for delivering the highest quality deliverables.
Understanding of cost management, change management, quality management, shareholder management, contract negotiation, integration management, conflict resolution, executive level communications, strategic planning and analysis, execution, risk management identification, and mitigation planning.
Forecasted resource utilization and capacity to achieve optimal staffing ratios and workflows within Project Management team. Established and maintained a resource planning process to allocate resources to approve project/program based upon ranked priority. Re-forecasted project timelines and/or identify additional resources requirements as project/program scope changes.
Assessed completed projects/programs to determine variations from established processes and identify opportunities for process improvement.
Decision Making including: Makes effective decisions; Acts decisively; Anticipates future needs; and includes others' perspectives.
Change Champion: Encourages new ideas; Rewards innovation; Builds buy in; Communicates change rationale.
Established partnerships, communicates across the organization, fosters collaboration, and negotiates effectively.
Trinity Industries Aug 2018 – Sep 2020
Implementation Senior Project Manager
Managed International IT Infrastructure and Applications projects, including a major ERP System upgrade for USA and Mexico.
Developed project plans including Scope, Budget, and Schedule.
Lead projects from inception to execution in USA and Mexico with cross functional teams.
Managed interface processes with external SaaS vendors to host cloud applications.
Created and deliver project Status Report to Steering Committee and cross functional teams.
Managed deliverables from all functional teams ensuring schedule meet agreed upon timeline and quality.
Performed risk identification, response planning and management to minimize impact and probability of risks.
Advised, influenced, and guided users and business partners.
NEC America- Retail Division Jun 2017 – Jul 2018
Implementation Senior Project Manager
Managed large-scale Software Development projects for the retail industry.
Responsible for managing the development and implementation of activities to meet organizational goals, and cost objectives while providing additional value by improving current client processes.
Planned, reviewed, improved, and monitored processes and procedures implementation.
Developed schedules and manpower requirements for assigned projects. Selected, developed, and evaluated personnel to ensure the efficient operation of the function.
Identified issues and risks early and developed mitigation plans.
Facilitated requirements gathering, defined Project Scope in collaboration with customer to support client business process and identified opportunities for improvement.
Develop detailed project plans and supported change management initiatives.
Monitored and controlled project schedule, scope, quality, and cost.
Managed cross-functional teams for effective project execution and communications with client during the project.
Effectively presented project status to client and senior management.
CommScope Jul 2016 – Jun 2017
Engineering Project Manager
Organized and managed international cross-functional activities, worked with procurement and manufacturing departments, interacted with supply chain management, country’s regulation and compliance assurance teams.
Interfaced with international product managers and sales teams to obtain customer requirements, reviewed processes and recommended improvements, worked with engineering team to identify activities to meet expectation and deliver cutting edge solutions.
Managed high-profile product development and introduction projects for global telecommunication markets.
Managed global cost reduction projects aligning operational and financial excellence by applying Six Sigma Methodologies achieving significant cost reduction.
Managed projects in America, Mexico, Brazil, China, Belgium, and Australia.
Samsung Telecommunications America Oct 1994 – Jan 2015
Implementation Project Manager - Business Planning II Jan 2008 – Jan 2015
Evaluated Samsung’s new global Partner Relationship Management. Develop and implement new digital applications to automate processes.
Worked with the development team to align portal features to North America’s requirements.
Launched the application on time with other 46 countries.
Improved sales close ratio by creating a new lead nurturing application.
Managed all phases of transition project from local SAP to global SAP-GERP system standardizing company processes and providing real-time data visibility to HQ office in Korea.
Deployed new system on time and within budget contributing to increase financial efficiencies by 7%.
Collaborated with cross-functional teams: product, marketing, sales, finance, and top management, to identify and resolve complex project issues and managed projects risks. Implemented new processes and procedures through an online payment solution reducing payment processing time from 5 days to 1, improving AP and cash flow.
Managed and negotiated the Customer Care and Technical Support transition project to an outsourcing company.
Reduced operational costs, improved quality of service, increased customer satisfaction, and expedited issue resolution by 25%.
Designed and established project communication strategy to drive team participation, minimizing remote location challenges, and cultural differences.
Produced weekly report to senior executives and stakeholders in North America and Asia.
Planned and established processes for enterprise distribution model.
Managed the implementation of new business practices and integrated systems to support new account requirements.
Assessed, managed implementation and launched an Online Portal to process Software License Orders, re-aligning resources within the Customer Care team and reducing processing time by 50%.
Anticipated, identified, documented and managed key customer requisitions, proposed and drove appropriate development, testing, and implementations plan to ensure customer satisfaction.
Prepared project dashboards and communicated progress clearly across organizational boundaries and levels from individual contributors to senior executives and customer network.
Implementation Project Manager - Business Planning I Jan 2003 – Jan 2008
Implemented Samsung’s e-commerce solution and automated processes from conception to deployment.
Managed key business projects to support company initiatives and achieved corporate goals.
Managed the implementation of a business portal, Global Samsung Business Network (GSBN), collaborating with Headquarters’ web developers in Korea and Subject Matter Experts (SME) in USA.
Launched all business portal features including e-commerce, online payment, order status, inventory availability, print invoices, review account receivables status, and process on-line payments.
Established live system interface between GSBN and SAP providing real-time data.
Project launched on time and within budget.
Trained and launched GSBN internally and to 1,500+ customers through webinars and on-site training.
Increased customer satisfaction by expediting order processing, displaying inventory availability.
Managed company relocation from Miami, FL to Dallas, TX.
Trained and recruited Order Management and National Accounts teams.
Implemented a 2-Tier Distribution model, modifying SAP transactions to support new customer requirements.
Senior Business Analyst Jan 1998 – Jan 2003
Reviewed financial impact of major business decisions and process changes.
Measured key activities and provided recommendations to grow revenue and increase profitability.
Researched and collected market data and analyzed industry trends.
Created and presented strategic initiatives to management.
Designed National Accounts program targeted to large corporations.
Achieved 20% growth in Sales in first year.
Realigned Sales Territories and annual quotas based on market potential using aggregated consumption and Buying Power Index (BPI) statistics.
Monitored Sales team’s performance allocating program resources as required.
Identified business opportunities in Canada and extended market coverage to increase sales.
Established new warehouse in California to increase market presence, increasing Sales by 35%.
Built contacts and cultivated strong relationships with industry analysts to better understand market trends and competitor’s strengths and weaknesses.
Marketing Analyst Oct 1994 – Jan 1997
Gathered market research and provided insights regarding industry trends, competitors, and vertical market opportunities.
Translated complex data into simplified information to key decision makers.
Analyzed and evaluated distribution model and made recommendations to improve market presence. Identified market segments with highest penetration rate.
Provided information to management to develop new marketing strategy.
Gathered pricing information and identified pricing positioning.
Built special promotions and product bundles to improve price competitiveness.
Performed market research and developed a business plan to open an office in Mexico City.
Hired and trained employees.
Setup a Custom Authorized Warehouse reducing delivery time and improving cash flow by paying import duties once products were sold. Reached $1MM in sales the first year.
Controlled marketing budget and reduced printing costs by coordinating multiple print jobs.
Special Accomplishments
Silver Recognition Awards, Software License Management System Implementation, 2014
Bronze Recognition Award, Cost Reduction, 2011
Leadership Development Conference, Princeton University, Member of Business Simulation winning team, 2011
President’s Recognition for implementing Global SAP System, 2009
President’s Award for implementing and launching GSBN customer portal, 2006
IT Symposium Award for Best Business Practice for the Online Payment System Interface between Global Portal and SAP, Seoul, Korea, 2006
HQ Global Management Course, Seoul, Korea, 2004
HQ Global Management Course, Seoul, Korea, 2000
Employee of the Year, 1996
PROFESSIONAL ORGANIZATIONS
Project Management Institute
Scrum Alliance Organization
Lean Six Sigma
LANGUAGES
Spanish: Native Speaker
Portuguese: Working Proficiency
EDUCATION/CERTIFICATIONS
Master of Science in Management (MSM), North Carolina State University
Bachelor of Science (BS) in Accounting, Garcilazo University, Lima-Peru
Scrum Alliance Certified ScrumMaster
Six Sigma Black Belt (SSBB)
Project Management Institute (PMI) Candidate for Project Manager Professional (PMP) Certification
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