Customer Service Rep

Katrina White-Smith ad5uqi@r.postjobfree.com

**** ******* **

● Columbus OH 43207

Home: 614-***-****

CUSTOMER SERVICE REP /COLLECTOR 35 YEARS EXPERIENCE IN CALL CENTER SETTING Polished, professional Customer Service Rep offering:

• An unwavering commitment to customer service, with the ability to build productive connections. Solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

EXPERIENCE current GAP INC

Take incoming calls from customers requesting orders for products. Check inventory and process order give customer order information confirmation. Track orders contact Carrier and find information on the estimated time of arrival. Take credit card information and verify all customer information.

R & R Group Grove City, OH 06/2014 to 04/2019 Schedule and dispatch workers, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones. Create job work orders to ensure success of client’s needs. Pre-calls to customers to verify appointed time for services. Post calls to customers to ensure Customer Satisfaction. Handle customer inquiries, complaints, billing questions and payment extension/service requests. All account receivable and receiving, Update post in the accounting software, reconcile account also make deposits. Record all cash receipts generate invoices. Address client’s concerns about outstanding bill. Resolve collections actions to avoid 90 days past due accounts. Make payment arrangements if necessary to assure account stays active. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. EXPERIENCE Palmetto Insurance Group Columbus, OH 11/2012 to 2/2014 Advise clients of policy and benefits of plan. Very busy high paced call center. Handle high volume of calls in a eight hour shift//Take incoming calls from policyholders inquiring information concerning copay, deductible, out of pocket expenses. Discuss in network providers, and benefits of staying in network. Dispatch and arrange for patient transportation needs, via scheduler. Submit claims for adjustment due to errors, follow up to assure process was completed. Investigate, analyze, and determine the extent of insurance company's liability concerning personal, casualty and clients coverage. EDUCATION 3/2009-10/2010 Columbus State Community College 9/1979-6/1981

Marion Franklin High School, Columbus, OH

Completed five 4-hour modules of customer service training.