Medical Assistant Administrative
Resume:
Yolanda Wicks
West Pullman,IL 708-***-**** *******@*****.***
Professional Summary:
Professional Certified Clinical Medical Assistant and Certified Medical Administrative Assistant with over 10 years of experience in the Healthcare profession with a track record of exceeding expectations, having the ability to build productive relationships. Possessing a multitude of versatile skills that transfer into any medical setting to create and maintain high levels of efficiency while providing compassionate patient care. Seeking a career with a company that offers an opportunity for growth and advancement & will allow me to apply my experience and interpersonal skills in a rewarding environment. Skills & Core Competencies
● Superb critical thinking &
analytical skills
● Demonstrates professional
conduct and ethics according to
policy and procedure
● Reliable and flexible fast learner
● Highly trained in ability to react
under pressure, use of good
judgment in ambiguous situations
● Ability to build productive
relationship
● Documentation Review
● BLS
● HIPAA guideline adherence
● EMR
● EPIC
Professional Experience
Methodist Healthcare System Certified Medical Assistant Merrillville, IN 10/2021 – 08/2022
● Protects patient charts and records to maintain security and confidentiality in accordance with all HIPAA protocols.
● Coordinated and maintained organized patient flow.
● Performed patient intake: vital signs, height and weight, reason for visit, interim history, allergies, medication lists, and other interventions as required.
● Prepared patient for exam based on reason for visit.
● Prepared and supported patient and assisted provider with procedures.
● Reviewed appointment schedules and ensured all patient charts are available for the visit.
● Administered EKGs and immunizations as ordered by Physician.
● Cleaned, prepared and stocked exam rooms, treatment rooms, and workstations. Community Healthcare Systems Certified Medical Assistant Munster, IN 06/2020 – 09/2021
● Provided ADL’s, physical and emotional support for elderly patients and their families.
● Closely monitored each patient for abrupt physical or behavioral changes to promptly identify acute illness imposed on chronic diagnosis.
● Resupplied patients with towels, soap and sheets.
● Documented vital signs to track medical symptoms and the progress of treatments.
● Measured and recorded patients' vital signs, such as height, weight, temperature, blood pressure, pulse, and respiration.
● Observed patients, charting and reporting changes in patients' conditions. Charge Savvy Receptionist South Chicago Heights, IL 07/2020 – 09/2020
● 2 Month Contract Position
● Downloaded Dropbox /Trello files, organizing folders, finding websites that comply, data entry into Pay.
● Greeted and welcomed guests upon arrival to the office.
● Directed visitors to the appropriate personnel and offices.
● Answered, screened and forwarded incoming phone calls to the correct personnel.
● Ensured reception area was tidy and presentable, with all necessary stationery and materials
● Provided basic and accurate information to clientele in-person and via phone and email. Private Caregiving Service Nursing Assistant Schererville, IN 06/2009 – 12/2020
● Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs.
● Followed moving and handling procedures to lift and transport patients safely.
● Safeguarded patient confidentiality by observing HIPAA and company-established protocols.
● Reminded patients to take prescribed medications. Yolanda Wicks
West Pullman,IL 708-***-**** *******@*****.*** Grace Community First Baptist Church Administrative Assistant Chicago, IL 12/2012 – 01/2018
● Managed daily operations of the entire office, managed financials, processed orders and invoices.
● Managed executive's calendars coordinating meetings, appointments, events, travel arrangements.
● Answered general phone line and directed calls; providing assistance required including taking and delivering messages and transferring calls to appropriate personnel.
● Received, sorted, and routed mail, plus post all outgoing mail for pick up at end of business day including managing outgoing shipments with courier services.
● Managed coverage for the front desk for lunch hours, days off, and additional time as required by office events.
● Organized and maintained inventory/stock for postage/supply area.
● Reported maintenance issues immediately to office manager and/or file service request with building
● Assisted in emergency response / evacuation and act as first point of contact for guests
● Registered visitors in the access system and monitored visitor access.
● Assisted with updates to staff about Cafés, office updates, lost and found information.
● Delivered excellent customer service, at all times, covering all channels, in a professional and courteous manner, in person, on the telephone, or via email.
Education
Louisiana Tech University - Shreveport, LA
Business Administration Some Coursework Completed
Arkansas High School
High School Diploma
Certifications
MedCerts - Livonia, MI 10/2020 - 03/2021
Certified Medical Administrative Assistant
Jeremi Vocational Tech - Munster, IN 02/2020 - 10/2020 Certified Clinical Medical Assistant
American Heart Association - BLS
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