Customer Service Staff Pharmacist
Resume:
Laura Hoey
Red Bank, NJ *****
*******@*******.***
http://linkedin.com/in/laura-hoey-rph
PHARMACIST
Driven, competitive, caring, and dedicated pharmacist with 30 years of retail experience. Ready to be challenged in a fast-paced setting. Skilled in day-to-day operations, vaccinations, workflow management, customer service and patient counseling.
WORK HISTORY
Iconma-Walgreens HealthCorner Advisor-Pharmacist 1/2022-6/2023
MSSI – COVID -19 Vaccinator for NJ Department of Corrections 1/2021-9/2021
Saker Supermarkets - Corporate Office - Holmdel, NJ
Staff Pharmacist 02/2017-09/2020 Middletown location
Relief Pharmacist 01/1998-02/2017 Multiple locations
Staff Pharmacist 10/1989-12/1997 Neptune location
CORE COMPETENCIES
Prescription Dispensing HIPPA
Prescription Verification MTM
Immunization Drug Interactions
Retail Pharmacy Medication Storage
Quality Customer Service Compliance
Patient Care, Counseling, and Education Data Entry
Personal Development Medication Reconciliation
Inventory Management Loss Prevention and Safety
DUR FWA
Quality Assurance BMI Calculating and Assessing
NJIIS Blood Pressure Measuring and Assessing
Windows/McKesson Community Outreach
PROFESSIONAL EXPERIENCE
HealthCorner Advisor-Pharmacist
Counseled patients on OTC medications, vitamins, and supplements as well as prescription
medications. Approached patients promptly and with a smile.
Provided vaccinations including COVID-19 and flu.
Assisted patients in selecting medical devices such as blood pressure kits and blood glucose
monitors. Taught patients how to use and troubleshoot when necessary.
Provided medication review for Clover members and customers referred to me by the pharmacy department. Provided a range of services to help patients get the most from their medications and detect and prevent costly medication problems.
Conducted Wellness Checks/CareGap Services for patients including blood pressure checks
and BMI analysis. Provided lifestyle recommendations as needed. Used digital solutions such
as fitness trackers and wellness apps where appropriate.
Suggested Colorectal Cancer Screenings, Diabetic Urinalysis and hemoglobin A1c as part of
CareGap Services. Discussed the importance of the test for the patient's continued wellness.
Used data capture and documentation to record customer conversations and update health
records.
Worked with Store Manager and Pharmacy Manager to ensure continuity between departments.
Worked with patients to help them find the services they needed from insurance, coupons or a
new doctor.
COVID-19 Vaccinator
Managed COVID-19 vaccine administration to staff and inmates at multiple NJ Department of Corrections sites and maintained all documentation and reports.
Responsibilities included preparing, filling, and administering vaccine and boosters, counseling on side-effects of the vaccine and providing COVID-19 education, scheduling of firsts, second and booster doses, entering pertinent information into NJIIS, reporting daily totals and weekly statistics to Administration.
Used NJIIS to track where staff and inmates received vaccine previously.
Took role as team leader when necessary, providing guidance, training, and motivating fellow team members.
Staff Pharmacist
Filled and dispensed prescription orders safely and with accuracy in accordance with state and federal legal regulations and insurance requirements. Alternatives were discussed where applicable and drug therapies monitored. Providers called when necessary for clarification or change in orders.
Before dispensing medications, appropriate dosage, drug interactions, allergies and contraindications were verified. Monitoring patient histories analyzing for medication compliance and such issues as doctor shopping or excessive usage. Follow-up communications provided by both written and verbal means.
Focus on patient counseling to both individuals and families offering advice on prescriptions and to help manage chronic conditions such as diabetes, asthma, smoking cessation, and high blood pressure.
Confidential information protected while providing patient care and handling customer complaints. Educational literature provided as needed and requested.
Proficient in providing immunizations for influenza, pneumonia, shingles, and other diseases following all policies and procedures.
Assisted pharmacy manager and staff with inventory (including Narcotics and Controls), procurement. Assisted in maintaining accurate inventory counts and ordering medication and supplies. Orders compiled and sent daily Sunday through Friday.
Care taken while processing insurance claims for Medicare/Medicaid and commercial insurance, calling the help desk when necessary.
All records, charts, prescriptions, and invoices meticulously organized as well as keeping work areas clean and organized.
Mentored technicians and sought to balance their strengths and weaknesses while inspiring them to grow through training, continuing education, following strategic initiatives and workplace experience.
Listened to customer concerns and questions and worked collaboratively with pharmacy staff to resolve issues.
Maintained clinical skills by keeping up with CE credits through FreeCE.com, trade periodicals and corporate activities and seminars.
Relief Pharmacist
Flexibility in scheduling allowed staffing of 28 NJ stores for sick days, vacations, maternity and disability. Educated customers on drug interactions and how to use pharmaceutical and OTC products and potential side effects. Motivated patients to live healthy lifestyles.
Counseled patients with compassion thereby increasing patient safety. Provided patients, prescribers, and health systems with quality customer service and resolved problems with professionalism. Assisted with inventory, purchasing, and receiving. Inspected drug storage sites, monitored drug supply and expiration dates.
Supervised dispensing of controlled substances according to state and federal laws, reporting any discrepancies to the pharmacy manager.
EDUCATION
Bachelor of Science in Pharmacy
Ernest & Mario School of Pharmacy/Rutgers University/Piscataway, NJ
PROFESSIONAL DEVELOPMENT
NJ Pharmacy License
CERTIFICATIONS
Immunization Certification
CPR
REFERENCES
Available upon request
Contact this candidate