Project Manager Customer Service

Patricia (Trish) Funkhouser

Fredericksburg, VA

301-***-**** ad5unv@r.postjobfree.com

www.linkedin.com/in/funkhous1

Summary

Energetic professional with more than 10 years’ experience in data management, with five years as a Program and Project Manager. Award winning record of providing excellent customer service, strong leadership, communication and institutional advocacy skills. Knowledge of modern library principles and practices with expert knowledge of databases, research techniques, training techniques and operating and hardware systems. Maintenance of labs and peripherals. Concise scheduler and certified trainer. All phases of Grant Development experience with sensitivity to confidential matters

Google Apps for Education (GAFE) Certification

Current Top-Secret Clearance in place

SAP Development Lead

ETL Consultant for IBM

Agile Experience

Database Management and Administration proficient

Support Staff of the Month; February 2013, April 2014 and November 2015

100% Customer/Project Goal Achievement Award

Customer Appreciation Award, HCA, FAA. Citibank and DHS

A+ Certified, Microsoft Certified, Proficient in Excel, Word, PowerPoint, Outlook, SQL, QuickBooks and PeopleSoft. Entry level skills in PHP, CSS, Word Press, HTML5 and Java

PMP -SC

Experience

IBM Pentagon USAF Secret Clearance 2020 to current

Extracting and/or loading data for TMT and DTS

Setting up cybersecurity measures

Ensuring all hardware and software are updated.

Authenticating data

Monitoring the performance of hardware and software

Configuring servers and databases

Develop and maintain documentation related to SAP Data Services solutions, such as MOI, MOP’s, SOU’s and SOW’S

Preserving data integrity

Ethically handling private data, including financial and/or healthcare data for certain companies

Performing maintenance of the SharePoint platform, servers, and intranet.

Troubleshooting and resolving SharePoint issues or malfunctions.

Providing SharePoint support and end-user training.

Develop and maintain data integration workflow, data mappings, and transformation using Data Services Designer

Performing data retrieval and backup procedures to prevent data loss.

Ensuring sufficient storage space by performing clean-ups and archiving data.

Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences.

Maintaining network infrastructure, as well as managing encryption, security zones, and firewalls.

Keeping up to date with SharePoint developments and performing version updates and upgrades.

General Dynamics Secret Clearance 2018 to 2020

Perform data profiling.

Provide version control and documentation on changes.

Develop test plans and perform data validation with users and obtain sign-off from users.

Ensure that production reports are delivered on time.

Investigate data issues as and when it arises.

Release Management Process understanding with Configuration Management.

Link business requirements with the data available and provide value added MIS to management.

Lead on Customer data management from online payment and customer relationship management (CRM) systems

Draw insights which can be used to drive business strategy, budgeting, expenses, prioritization.

Prepare presentation materials, including graphical maps and PowerPoint presentations.

Attend public outreach events.

Ethically handling private data, including financial and/or healthcare data for certain companies

Coordinate SharePoint tasks for CCCRP Army organization

Administer tech support for staff.

Defense Travel System (DTS) support for staff

Special Assistant to the Director / M-NCPPC 2013 to 2018

Administer tech support for staff

Defense Travel System (DTS) support for staff

Release Management Process understanding with MOI, MOP, SOW and SOU completion

Oversee Emergency Action plans, building security, building maintenance and safety functions, administer building security system with issuing of employee access cards. Updating Continuity of Operations Plan Oversee courier services.

Lead in Policy Development in Administrative Procedures and Policies for internal use in advancement of department's goals and objectives.

Monitor and lead in preparation of Budget and performance measures with Financial Analysis verifying completeness, accuracy and conformity Analyzes and reconciles proposed expenditures with estimated revenues.

Collects and consolidates budget data in MS Excel and Word. Runs financial reports; collects current data, analyzes and evaluates statistical recommendations.

Assists in providing technical advice and assistance to support staff as needed in the preparation of budgets or procurements.

Updates manual and automated files and record keeping systems and ensures accuracy of data.

Approval of purchase card activity and check requests with the processing of re requisitions.

Make all travel arrangements for Directorate, complete all authorizations and vouchers.

Track travel approvals, arrange schedule of visits, make transportation and hotel reservations, and notifies organizations and officials to be visited.

Coordinate Conference registrations and planning efforts and organize off site meetings Assemble background material and assists in the development of briefing books or other materials for dissemination.

Legislation review and evaluation for local, state and federal proposed legislation with analysis of impact on Directors department.

Coordination and contribution to the work of special project committees with complex research and analysis.

Work with senior management and others on special programs and projects with high level analysis, giving advice in coordination with the department goals and guidelines. Supervise other administrative staff, monitoring performance and providing training, with coverage for reception area.

Complete six month and yearly evaluations for five employees. Answer phone calls with appropriate responses and direction.] Access employees' timecard system to ensure accuracy and approve staff hours.

Integrative Solutions Owner, CEO 2008– 2012

Design, evaluate, develop, audit and modify websites, from layout to function, implementing content development tools to drive search engine optimization.

Enforce regulations, procedures and policies applicable to purchases and training systems

Lead on Customer data management from online payment and customer relationship management (CRM) systems

Lead on Inventory and operations data from vendor systems

Team Member for Sensor data from Internet of Things (IoT) devices

Team Member for Marketing data from social media and

Develop webinars, print and virtual digital materials.

Tactfully provide and maintain customer service relationships with vendor, suppliers, and career professionals

Conducts ongoing content maintenance with content management systems and databases.

Gmaven Data Management: A robust internal system where I developed the component that managed customers, their location, and their business metadata with effortless integration into a larger project.

Web Scrapers: A collection of MySQL scripts developed to mine outlet location data from franchise websites.

Met objectives of all budget and financial aspects of business.

Manage all quality control concerns while hiring and training staff

Other Relevant Experience

IBM, Loral, Lockheed Martin, Programmer, Program Manager 1980 to 2008

Configuration Team Lead, Programmer/Tester, promoted to Team Lead for a dynamic real time alternative system, working with customers, ops managers and contractors to identify and resolve Ops/Readiness issues and concerns

SIGINT Collection processes with intelligence analysis

Recruited and assessed project personnel for all systems.

Development of cost proposals with business case analysis

Education

University of Maryland, College Park, MD BS, Major – Computer Science, Software Engineering

Drexel University, Philadelphia, PA BS Major – Information Systems: Minor Business Accounting

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