Warner Robins Customer Service
Resume:
Cathy Alford
Warner Robins, GA *****
************@*****.***
To obtain a position in a reputable organization to expand my learnings, knowledge, and skills. Authorized to work in the US for any employer
Work Experience
Sales Associate
Torrid - Macon, GA
March 2024 to Present
• Greets customers and demonstrates excellent customer service skills.
• Helps customers select products, answers questions, and shares product knowledge.
• Creates or updates customer profile records.
• Processes purchases and returns.
• Alerts management of potential security issues.
• Assists with inventory, including receiving and stocking merchandise.
• Helps with the store opening and closing process. Patient Care Technician
DaVita Kidney Care (Dialysis Center) - Warner Robins, GA February 2024 to Present
• Cannulation of access or grafts
• Monitoring patients as they undergo dialysis
• Proper needle removal
• Assisting with any patient questions or concerns
• Educating patients ondialysis
• Maintaining and cleaning dialysis machines
Server
Cracker Barrel - Warner Robins, GA
January 2024 to Present
• Waiting tables
• Using restaurant equipment
• Restocking food supplies
• Using point of sales systems
• Bartending
• Knowing food safety protocols
• Recognizing food and menu terminology
Chart Retrieval Specialist
Episource - Macon, GA
June 2023 to Present
Mobile chart retrieval from doctors offices, then uploading to secured portal. Hybrid job
(Collections Tech)
American Redcross - Warner Robins, GA
March 2017 to July 2022
Blood collection/mobile
Server/Waiter
Cracker Barrel - Lake Park, GA
April 2001 to June 2021
Server/waitress
Medical Assistant
Valdosta Medical Clinic - Valdosta, GA
March 2011 to October 2012
Front of the house duties
Jail Operations Officer)
Lowndes County Jail - Valdosta, GA
April 2007 to July 2007
(Table Loader)
Colonial Bag Company - Lake Park, GA
September 1997 to August 1998
(Server)
Shoney’s - Lake Park, GA
November 1994 to September 1997
Education
Certified Phlebotomy Technician in Phlebotomy
Health Tech of Georgia - Warner Robins, GA
December 2022 to April 2023
Diploma in Medical Assisting
VTC - Valdosta, GA
March 2010 to March 2010
Diploma in Business/Office Technology
VTC - Valdosta, GA
December 2000 to December 2000
General Equivalency Diploma
VTC - Valdosta, GA
April 1997 to April 1997
Skills
• Phlebotomy
• CPR/First Aid
• Work Ready Certified
• Venipuncture (5 years)
• Clerical Office Experience
• Medical Records
• Computer Skills
• EMR systems
• Vital signs
• Customer service (10+ years)
• Medical terminology
• Medical records
• Dialysis Experience
• Clerical Experience
• Experience Administering Injections
• Patient Care
Certifications and Licenses
First Aid Certification
BLS Certification
January 2023 to January 2025
Certified Phlebotomy Technician
April 2023 to April 2025
Assessments
Verbal communication — Proficient
August 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Medical terminology — Proficient
May 2023
Understanding and using medical terminology
Full results: Proficient
Medical receptionist skills — Proficient
August 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Attention to detail — Proficient
May 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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