Data Entry Customer Service

BRITTENY A.D. JOHNSON

980-***-**** ************@*****.***

Education

ASSOCIATE IN SCIENCE MAY 2009 CENTRAL PIEDMONT COMMUNITY COLLEGE

HIGH SCHOOL DIPLOMA MAY 2005 PARKWOOD HIGH SCHOOL

PHLEBOTOMY CERTIFICATION DEC 2020 SOUTH PIEDMONT COMMUNITY COLLEGE

Skills & Abilities

Type 70 wpm

HIPAA Policy

Data Entry

Proficient in Microsoft Word & Excel

Customer Service

Medical Terminology

CPR Certification

Detail oriented

Administrative Services

Registered Phlebotomist Sept 2022

Experience

REGISTERED PHLEBOTOMIST ATRIUM HEALTH DEC 2022-PRESENT

Opened and closed lab daily

Collected blood and urine specimens in accordance with requisition order

Completed urinalysis, HCG testing, POC Glucose testing, and POC A1C testing

Stored specimens in lab until sending to lab

Ordered materials needed for lab

Completed paperwork needed for CLIA notebook, as well as daily functions

Educated patients on different labs and their values

FOOD DELIVERY DRIVER COMPASS GROUP-MORRISONS OCT 2021-DEC 2022

Picks up requisitioned supplies from staging clerk.

Receives completed production orders from staging clerk. Inventories items to ensure completion of production orders.

Loads orders onto truck with assistance of staging clerks in a safe, orderly manner.

Unloads requisitioned materials at delivery site.

Follows sanitation and safety guidelines when handling food and equipment.

Ensures hot and cold food items are kept in compliance with company standards and meet all sanitation and safety requirements.

Collects empty containers and rejected or unsold merchandise.

Responsible for general cleanliness of assigned vehicle.

Performs routine maintenance on truck.

Interacts with coworkers to ensure company service standards.

Provides quality customer service via one-on-one attention to detail.

Performs other duties as assigned.

CUSTOMER SERVICE REPRESENTATIVE JOERNS HEALTHCARE NOV 2020-OCT 2021

Inbound call management, including one call resolution for the customer

Manage the customer needs cross-functionally by ensuring customers are connected to correct team members

Manage sales rep requests for customers

Manage and communicate order updates with customers on any delay orders, offering solutions, substitutions, split shipment offerings or other key communication needs

Enter rentals, pickups, and repairs for DME

First level troubleshooting and triage for product concerns

Participate in cross functional team collaboration

Performs other duties as requested

PATIENT SERVICE SUPERVISOR COMPASS GROUP JUNE 2019- AUG 2020

Clean food service areas and equipment

Assigns and coordinates work of employees to promote efficiency of operations.

Supervises serving of meals.

Inspects kitchen and dining areas and kitchen utensils and equipment to ensure sanitary standards are met.

Keeps records, such as amount and cost of meals served and hours worked by employees.

Prepares work schedules and evaluates work performance of employees.

May direct preparation of foods and beverages.

Trains workers in performance of duties.

Engages in tray assembly as needed

PATIENT SERVICE HOSTESS SODEXO MAY 2018 - JUN 2019

Help patients understand their menu selections

Works closely with nursing staff to support diets given to patients

Manage tray tickets and assemble meals according to each patient’s menu selection in a timely and accurate manner.

Complies with regulator agency standards, including federal, state and JCAHO.

Follows Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaning work stations and breaking down patient tray line.

Follows facility and department infection control policies and procedures.

Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.

Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.

Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.

Performs other duties assigned.

SHIPPING ADMINISTRATOR CROSSROADS FORD JUL 2017 - SEPT 2018

Manage over 500 accounts daily

Collected $15,000 in revenue for the company

Communicate with supervisors and 80+ customers regarding products and shipping delivery

EMERGENCY SERVICES DATA COORDINATOR UNION COUNTY GOVERNMENT SEP 2016-JUN 2017

Answered emergency 911 calls and communicated to first response team imperative needed information (answered 60+ call daily with accuracy and empathy)

Input and recorded information into Computer Aided Dispatch while abiding HIPAA guidelines

Uses Motorola SIMS equipment to monitor radios talking on various channels and to change radio information in the radio system.

DATA COORDINATOR HIRERIGHT DEC 2015 – SEPT 2016

Performed eligibility for commercial insurance (UNITED HEALTHCARE, BCBS, AETNA)

Performed 70 patient registration’s daily with 100% accuracy

Assisted in processing employer-based drug screenings with efficiency

Scanned DOT physicals from emails into system to be processed

Communicated with different doctors offices in regards to missing information on physical

SENIOR ACCOUNTS REPRESENTATIVE SYNCHRONY FINANCIAL DEC 2015 – AUG 2016

Ensured compliance with the requirements of applicable Compliance and Operational Risk policies & Standards.

Assisted in helping 50+ members open new accounts to our branch

Created a system that allowed me to give member account information accurately daily

Collect and record customer account information

Assisted in increasing saving and checking accounts member by 2%

BASE REPRESENTATIVE DUKE ENERGY JUN 2013 – MARCH 2015

Trained new hires due to my high daily performance

Managed 5,000 accounts with 100% accuracy

Updated customer information while maintaining company confidentiality policies and laws

Created adjustments, credits and collections daily

Collected $10,000 on past due accounts

References

Crystal Hartis, RMA, 904-***-****

Ashley Rodriguez, Customer Service, 414-***-****

Passion Eddy, Former Supervisor, 704-***-****

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