Customer Service Financial Services

Overseeing the buying and selling of registered motorcars, ensuring profitable transactions.

Managing all aspects of business operations, including customer relations, inventory, and sales strategies. Developing and implementing sales strategies to achieve business objectives and increase market share. Conducting market research to identify opportunities for business growth and expansion. Managing financial aspects of the business, including budgeting, forecasting, and financial reporting. Dushan Udayanga Wijesinghe

+947*-***-**** ad5un6@r.postjobfree.com

Sri Lanka

Store Manager & Financial Services Expert

As a dedicated and results-oriented professional with extensive experience in store management and financial services, I have a proven track record in driving sales, managing operations, and delivering exceptional customer service. With a strong background in credit management, marketing, and financial operations, I bring a comprehensive skill set that enhances operational efficiency and boosts profitability. My strategic approach to management, combined with excellent interpersonal and communication skills, allows me to lead teams effectively and achieve organizational goals.

Experience

Sales Manager (Own Business) Sep 2023 - Present

Developing and implementing sales strategies to increase market share and achieve sales targets. Managing day-to-day store operations, including staff management, inventory control, and customer service.

Conducting regular market analysis to identify opportunities for growth and competitive positioning. Establishing and maintaining strong relationships with vendors and suppliers to ensure high-quality product availability.

Store Manager June 2023 - Present

Royal Rich Marketing

DW Enterprises

Directed and supervised daily branch operations, ensuring efficient and effective service delivery. Developed and executed strategic plans to achieve business objectives and branch performance targets. Conducted regular financial analysis to assess branch profitability and identify areas for improvement. Manager (HOB) March 2021 - May 2023

LB Finance PLC

Assisted in overseeing branch operations, ensuring smooth and efficient service delivery. Supported the development and implementation of business strategies to drive growth and profitability. Conducted market research to identify trends and opportunities for business expansion. Assistant Manager (HOB) September 2018 - March 2021 LB Finance PLC

Progressively advanced from marketing officer to senior executive, demonstrating strong performance and leadership.

Developed and executed marketing strategies to promote financial products and services. Conducted market analysis to identify customer needs and competitive trends. Marketing Officer > Executive > Senior Executive August 2012 - September 2018 LB Finance PLC

Gained hands-on experience in various banking operations and customer service functions. Assisted in the processing of financial transactions and account management. Intern August 2010 - February 2011

Bank of Ceylon

English: Fluent

Achievements

Successfully managed the distribution of multiple food product lines, increasing sales by 20% within the first year.

References

Available upon request

Languages

Education and Certifications

Advanced Diploma in Credit Management 2022

Sri Lanka Institute of Credit Management

Key Skills

Store Management

Sales and Marketing Strategies

Financial Operations

Credit Management

Customer Service Excellence

Team Leadership

Operational Efficiency

Process Improvement

Strategic Planning

Market Analysis

Inventory Control

Vendor Management

Budgeting and Forecasting

Performance Optimization

Conflict Resolution

Risk Management

Diploma in Credit Management 2021

Sri Lanka Institute of Credit Management

Preliminary Certificate in Marketing 2017

Sri Lanka Institute of Marketing

National Certificate of Computer Applications 2006 The Computer Department of National Institute of Education Secondary School Education (Advanced Level) 2008

Department of Examination, Sri Lanka

Primary School Education (Ordinary Level) 2005

Department of Examination, Sri Lanka

Sinhala: Native

Led a branch to exceed performance targets for two consecutive years, achieving recognition from senior management.

Developed and implemented marketing campaigns that increased customer acquisition by 15%.

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