Account Manager Business Operations
Resume:
PAM NTULI MBAMBO
CONTACT
PHONE:
EMAIL:
ad5umx@r.postjobfree.com
HOBBIES
Reading
Jogging
Cooking
EDUCATION
Northlands Girls High School
****-**** (Grade 12)
Durban Institute of Technology
2001-2003 (Entertainment Arts and Technology)
International School of Marketing
2004-2006 (Marketing)
UNISA
2007-2009 (Criminolgy)(Incomplete)
NOSA (Pinetown)
2017 (Occupational Health and Safety)
WORK EXPERIENCE
Imperial Car Rental (Coprate Sales Executive)
2005-2007
Meeting with clients virtually or during sales visits.
Demonstrating and presenting new products
Establishing new business
Maintaining accurate records
Attending trade exhibitions, conferences and meetings
Reviewing sales performance
Negotiating contracts and packages
Working towards monthly or annual targets.
ABI – COCA COLA (Account Manager)
2007-2008
Serve as the lead point of contact for all customer account management matters.
Build and maintain strong, long-lasting client relationships.
Negotiate contracts and close agreements to maximize profits.
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
Prepare reports on account status.
Collaborate with sales team to identify and grow opportunities within territory.
Assist with challenging client requests or issue escalations as needed.
P&M LOGISTICS ( Business Operations Manager)
2009-2014
Supervision of Employees
Responding to client inquiries and grievances
Creating novel approaches to business
Keeping the Place of Employment Safe
Direct and manage all aspects of business operations.
Develop and implement strategic plans to enhance business efficiency, reduce costs, and improve service levels.
Lead and motivate a team of logistics professionals, providing guidance, coaching, and performance feedback.
Foster a positive work environment that encourages collaboration, innovation, and continuous improvement.
Collaborate with clients to negotiate contracts, ensure compliance, and optimize service levels and costs.
Analyzing and optimizing transportation routes to meet customer demands efficiently.
Establish key performance indicators (KPIs) and regularly analyze performance metrics to identify areas for improvement and implement corrective actions.
Monitor on-time delivery and other relevant metrics to ensure operational excellence.
Ensure compliance regulations related to logistics and transportation.
Develop and manage the budget, monitoring expenses, analyzing variances, and implementing cost-saving initiatives.
Identify opportunities for process optimization and automation within the business operations to increase efficiency and accuracy.
Implement best practices and industry standards to continuously improve business processes and procedures.
P&M BULK SERVICES (Compliance Manager)
2016-2019
Work with fleet maintenance on equipment maintenance and repairs as needed.
Maintain SQAS and RTMS files per required guidelines.
Maintain all company safety documentation as required.
Coordinate and conduct periodic safety meetings with drivers of fleet to communicate safety performance results, various initiatives, and the overall importance of driver’s safety.
Initiate company safety programs and practices.
Create annual safety budget and monitor costs throughout the year.
Work with department managers to ensure all safety and training programs are followed per standard operating procedures.
Work with company recruiter by running background safety checks on all prospective driver candidates and driver verifications.
Ensure all company equipment in compliance with all regulations, including registrations, RTMS, SQAS, and all other legal documentation for operating needs.
Work closely with facility maintenance manager and staff as needed to ensure all facilities are in good standing and safe operating condition.
Other special projects and duties assigned as needed.
Halo Distribution (Operations Manager)
2021-Current
Provide excellent communication to all clients.
Ensure that all clients are contacted and kept updated with regards to progress and delivery changes.
Ensure the pre-departure and debriefing of drivers for any special requirements of the client.
Respond to telephone calls regarding breakdowns, accidents, and delays.
Liaise with loading and offloading sites with regards to any delays that you may be faced with.
Use personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles.
Ensure that clients are contacted and kept updated with regards to their progress and delivery changes.
Working with clients, planning routes and scheduling delivery and always meeting and exceeding client expectations.
Build and maintain relationships with key clients.
All other actions required for successful delivery to clients.
Transport Procedures
Daily planning, routing, and scheduling of vehicles
Ensure that all clients are contacted and kept updated with regards to their progress and delivery changes.
Ensuring all loads are adequately insured and high value loads monitored from loading to delivery
Understand the cargo loading and dispatch procedures.
Understand the requirements and working procedures
Invoicing and Purchase Order Procedures
Daily receiving and processing of transport and purchase orders.
Daily invoicing.
Ensure that all drivers hand in all relevant documentation pertaining to their respective deliveries i.e., DN/PODs.
Ensure all PODs are scrutinised for any damages or deliveries not done.
Monitor driver working hours.
Daily compliance according to Occupational Health & Safety.
Attend management meetings.
Meet targets.
Set up departmental budget.
Monitor diesel and consumption.
Monitor tolls and parking.
Liaise with the NBCRFI.
Super Swift Holdings (Communication and Marketing Liaison Officer)
2022-Current
Facilitate Communication: Act as a central point of contact for all communication between different departments, teams. Ensure that information is accurately shared and understood by all parties involved.
Coordinate Collaboration: Foster collaboration between various stakeholders by organising meetings, conferences, or workshops. Facilitate discussions, brainstorming sessions, or problem-solving meetings to encourage effective teamwork and achieve common goals.
Relationship Management: Build and maintain strong relationships with internal and external stakeholders. Develop a deep understanding of their needs, expectations, and concerns. Act as their advocate and representative to ensure their interests are represented and addressed.
Conflict Resolution: Identify and resolve any conflicts or issues that arise between different parties. Mediate conversations, negotiate compromises, and find mutually beneficial solutions. Foster a positive and harmonious working environment.
Project Support: Provide support to ongoing projects by coordinating activities, tracking progress, and reporting status updates to relevant stakeholders. Ensure that project-related information is properly documented and shared.
Information Management: Manage the flow of information between different parties. Keep all stakeholders informed about relevant updates, changes, or decisions. Ensure that all necessary documentation is properly organized and accessible.
Strategic Planning: Contribute to the development and implementation of strategic plans by providing valuable insights and recommendations based on your understanding of stakeholder needs and interests.
Stay Updated: Stay informed about industry trends, regulations, and best practices. Proactively identify opportunities for improvement and innovation. Share relevant knowledge and insights with stakeholders to enhance their understanding and decision-making processes.
Act as a point person between the clients and our team and ensure their ideas are incorporated in the corresponding marketing campaigns we create.
Devise a plan for satisfactory collaboration with the clients that includes pricing, requested services, and timelines for project completion.
Keep the clients informed about the progress of their projects and provide monthly/quarterly reports on the performance of ongoing campaigns.
Work with the Marketing Director on developing an annual calendar of marketing initiatives and ensure the marketing targets are met.
Collaborate with marketing partners to promote business growth and marketing success (e.g. creating case studies, gathering testimonials, scheduling podcasts, etc.)
SKILLS AND BEHAVIOR
Self-motivated and driven by targets.
Resilience
Strong communication skills – including both verbal and written.
The ability to influence and negotiate with others.
Commercial awareness
IT skills
Budgeting
Critical Thinking Skills
Flexibility
Problem Solving Skills
Teamwork
Organization Skills
Creativity
Emotional Intelligence
Inventory management and control expertise
Scheduling
Logistics administration
Safety and health at work
Project administration
Process development
Analytical thinker with mathematical abilities.
Excellent organisation skills required to manage tight deadlines.
Knowledge of Pastel.
Ability to work independently and coordinate with other departments of the organisation.
Entrepreneurship - an Opportunity seeker, have the ability to take initiative, can do attitude, adaptable to a fast paced.
culture, have a positive outlook.
Service Excellence
Accountability
Honesty
Diversity
Contact this candidate