Customer Service Team Member

NH Nicole Holley

Hagerstown, MD ***** 240-***-****

ad5umi@r.postjobfree.com

PROFESSIONAL

SUMMARY

Objectives I am seeking a Full time position that will allow me to utilize my skills and provide room for advancement. Summary of qualifications and skills: Managerial experience in a high performance, fast-paced setting Excellent oral, Written, interpersonal and organization skills Employee that works well independently and as a team member Always ready and able to be flexible, listen and learn Over 20 years of customer service

SKILLS Assembly and Production

Safety Compliance

Machining and Production

Standards

Loading and Unloading Protocols

Assembly Procedures

Forklift and Pallet Jack Operation

Preventive Maintenance

OSHA Certification

Shipping and Labeling

Performance Management

Teamwork and Collaboration

Attention to Detail

Good Communication

Project Management

Equipment Monitoring

Scheduling Flexibility

Machinery Operation

Active Learning

Wrapping and Boxing

Preparing Shipments

Production Operations

Company Guidelines and

Procedures

Reading Comprehension

Organize Supplies

Quality Inspections

Identifying Flaws

Logistics

Safety

Manufacturing

WORK HISTORY MACHINE OPERATOR 09/2022 to CURRENT

Logoplaste Inwood, WV

Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems. Inspected products and machines to maintain quality and efficiency. Set up and ran machinery to produce exceptional products for industrial needs.

Replenished materials and supplies as needed to maintain production. Kept detailed production records and identified hold-ups. Inspected finished products for quality and adherence to customer specifications.

Set up and adjusted equipment and properly configured machines for daily operation.

Followed detailed instructions to operate machines with accuracy and produce quality products.

Operated machining equipment safely with team of operators. Operated multiple machines simultaneously to meet production requirements.

Complied with company and OSHA safety rules and regulations. OSHA 10 certification

WAREHOSE 01/2019 to 06/2022

Home Depot DFC Hagerstown, MD

Consistently lifted materials weighing as much as 50 pounds. Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies. Completed cycle counts and monthly inventory.

New associates Coach

SUPERVISOR 08/2018 to 03/2021

Maggie And Me Cleaning Hagerstown, MD

Developed and implemented customer service policies to enhance satisfaction.

Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

CERTIFIED LIFT OPERATOR 11/2019 to 12/2019

Macys Warehouse Martinsburg, WV

Learned and enforced lift rules, policies and procedures. Built and established positive relationships with patrons, team members and supervisors.

MANAGER •HAIR 01/1998 to 01/2005

Best Little House, Factions Hair Salon

Dresser

Shampoo hair

Sweep floors

Answer phone calls

Scheduled appointments

GENERAL MAINTENANCE WORKER 03/2023 to CURRENT

Parker Plastics Hagerstown, MD

Operated various hand tools, power tools, and specialized equipment safely while executing assigned tasks efficiently. Supported special projects such as renovations or installations by providing skilled labor assistance when necessary. Monitored compliance of safety policies and procedures and coordinated protective gear for workers to maintain safe conditions. Enhanced equipment performance by performing routine maintenance and repairs as needed.

Improved facility safety by conducting regular inspections and addressing potential hazards promptly.

Adapted quickly to changing priorities while effectively managing workload during periods of high demand.

Increased workspace efficiency by organizing storage areas and maintaining an inventory of tools and supplies.

Maintained a safe work environment with compliance to company policies, OSHA regulations, and local building codes.

Reduced downtime, ensuring timely completion of work orders and addressing emergency repairs promptly.

Demonstrated strong problem-solving skills in diagnosing issues quickly and implementing effective solutions.

Monitored machines and made skilled repairs based on immediate and long-term needs.

Streamlined maintenance processes with the implementation of a preventative maintenance schedule for all facility equipment. Communicated proactively with supervisors regarding project progress or unexpected challenges encountered during task execution. Assisted in training new team members on proper maintenance procedures to ensure consistent quality across the department. Used problem-solving skills to alleviate issues efficiently with minimal supervision.

Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.

EDUCATION High school diploma 1998

Surrattsville High School

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