Operations Manager Sales

Hassan Al Azzi

Saudi Arabia

ad5um0@r.postjobfree.com 009***********

linkedin.com/in/hassan-al-azzi-050*******

Summary

Experienced Regional Retail Manager with over 15 years of success in the fashion retail industry. Proven track record of leading projects to expand retail networks, recruit top-performing teams, and create exceptional shopping experiences. Adept at working with top brands in the industry, driving sales growth, and delivering outstanding customer service. Committed to driving operational excellence and achieving business objectives. Seeking new opportunities to leverage my expertise and contribute to the success of a dynamic retail organization. Let's connect and explore how I can add value to your team. Experience

Regional Operations Manager

Abdul Samad Al Qurashi

Mar 2023 - Present (11 months)

• Led and managed a team of 150+ associates, resulting in a significant 20% increase in sales revenue.

• Successfully managed retail operations across three provinces (Northern, Eastern, and Southern), overseeing 55+ stores in 16 cities nationwide.

• Demonstrated strong hiring and leadership skills by building a high-performing retail operations team from sales associates to area managers.

• Identified and evaluated new market opportunities, locations, customers, and competitors.

• Successfully opened 16 new retail stores in 8 cities across the Kingdom of Saudi Arabia in Q3/ Q4-2023, demonstrating an ability to execute expansion plans. Currently developing and implementing an expansion plan for 2024.

Regional Operations Manager

Alyasra Fashion

Sep 2021 - Feb 2023 (1 year 6 months)

• Monitors and analyses business performance by sell-out, gross margin and turnover and translates insights into key selling points and opportunities.

• Identifies and monitors related KPI’s, sets targets, monitors performance against plan. Retail Operations Manager - Eastern Province

Alyasra Fashion

Dec 2019 - Sep 2021 (1 year 10 months)

• Fashion Managing all operations function activities at 20 stores within Eastern Province Including day- to-day operations, budgeting, training and development of staff, seeking continuous developments.

• Lead operations teams to achieve store operating guidelines, in order to realize high standards ofcustomer service, maximize sales volumes and margins whilst minimizing costs.

• Analyzed operational expenses and cost of inventory to identify losses and developed strategies forincreased profits.

• Assess marketing potential of new and existing store locations, considering statistics andexpenditures. Hassan Al Azzi - page 1

• Contributed to leadership team for implementing company policies and procedures. Assistant Operations Manager

Alyasra Fashion

Dec 2018 - Dec 2019 (1 year 1 month)

• Managed Watches and Jewelry business in 65 retail stores with annual sales of SAR 200 million and250 employees.

• Drove operational improvements which resulted in savings and improved profit margins.

• Supervised operations team to support operational excellence and excellent customer service.

• Coordinated with General Manager in different operational issues and promotional activities.

• Generated operational reports for management on monthly schedule. Territory Sales Manager - Western Province

Alyasra Fashion

Jan 2017 - Dec 2018 (2 years)

• Exceeded sales targets and accomplished business objectives by inspiring staff and promoting targetproducts.

• Owned all aspects of sales planning, development, and team and account management for westernprovince.

• Trained team members in successful strategies to meet operational and sales targets.

• Analyzed and settled multi-faceted issues impacting executive leadership and business outcomesacross 22 locations.

Territory Sales Manager - Eastern Province

Alyasra Fashion

Jan 2013 - Dec 2016 (4 years)

• Analyzed and settled multi-faceted issues impacting executive leadership and business outcomesacross 22 locations

• Achieved highest like for like sales growth in Dammam stores to positive 40%

• Liaised with sales, marketing and management teams to develop solutions and accomplish sharedobjectives.

• Identified opportunities for growth within Eastern province and collaborated with sales teams to reachsales target.

Store Manager

Alyasra Fashion

Aug 2011 - Dec 2012 (1 year 5 months)

• Raised YTD sales to 20% above business plan.

• Applied performance data to evaluate and improve operations, target current business conditions andforecast needs.

• Developed new store location from ground up by hiring and training efficient team.

• Coached sales associates in product specifications, sales incentives and selling techniques,significantly increasing customer satisfaction ratings. Logistics Coordinator

Hassan Al Azzi - page 2

NewBoy

May 2010 - Aug 2011 (1 year 4 months)

• Processed and entered all customer orders into database and provided proactive customer service forall accounts.

• Coordinated shipping requests for expedited delivery and documented accurately to achieve correctbilling.

• Managed system support functions to set priorities and service levels expectations.

• Verified accurate account invoicing through collaboration with accounting department. Services Center Incharge

Syriatel Mobile Telecom

Oct 2007 - May 2010 (2 years 8 months)

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customerneeds and resolving concerns.

• Used TAB system to process sales, returns, online orders and gift card activations.

• Mentored new team members on POS system operation, customer service strategies and salestargets.

• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeableassistance.

Showroom Manager

Nokia

Nov 2005 - Jul 2007 (1 year 9 months)

• Provided prompt, courteous service to every individual entering showroom.

• Drove employee engagement and guest experience through coaching, training and development.

• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.

• Successfully drove new product lines sales like (9300,9500) Education

Damascus University

Bachelor’s Degree, Business Administration and Management, General 2004 - 2009

Licenses & Certifications

The Fundammentals of Digital Marketing - Google

TG5 R4B YBF

Retail Management for Managers - Indian Institute of Management Ahmedabad CERTIFIED LEAN SIX SIGMA YELLOW BELT - The CPD Certification Service C-2023-54573

Hassan Al Azzi - page 3

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