Customer Service Associate

Rockville Centre, NY ***** 631-***-**** ad5uix@r.postjobfree.com

TABIA WHYTE

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Personable customer service associate offering 23 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. PROFESSIONAL

SUMMARY

SKILLS Building Customer Trust

and Loyalty

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● Presenting Solutions

Interpretation and

Translation Services

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Courteous with Strong

Service Mindset

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SITE LEAD HEAD PHLEBOTOMIST 10/2022 to Current

Quest Diagnostics, Rockville Center,, New York

CUSTOMER SERVICE ASSOCIATE/PHLEBOTOMIST TECHNICIAN 09/2019 to Current LabCorp

WORK HISTORY

● Trained new team members on site policies and procedures.

● Oversaw personnel safety and efforts at work site. Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.

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● Maintained records and logs of work performed and materials and equipment used.

● Resolved issues among team members to keep employees on task.

● Implemented best practices and safe operating procedures. Evaluated team member strengths and assigned tasks based upon expertise and background.

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● Developed work schedules for team members to maximize shift coverage.

● Identified and eliminated safety risks through additional training.

● Developed and actualized customer service initiatives to decrease wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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● Provided primary customer support to internal and external customers.

● Boosted sales revenue by skillfully promoting diverse service options.

● Collected and stored specimens and samples to prevent contamination.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Responded to customer requests for products, services and company information. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

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CUSTOMER SERVICE REPRESENTATIVE/CUSTOMER SERVICE ASSOCIATE/PHLEBOTOMIST TECHNICIAN 03/2017 to 09/2019

BioReference Laboratories

MEDICAL VERIFICATION SPECIALIST 04/2016 to 06/2017 WOODMERE MEDICAL ASSOCIATES

CLINICAL SPECIALIST 11/2015 to 04/2016

MAGNOLIA MEDICAL TECHNOLOGIES

CERTIFIED PHLEBOTOMIST TECHNICIAN 11/2015 to 01/2016 LABCORP

● Promptly responded to inquiries and requests from prospective customers. Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

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Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.

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Handled over 40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

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Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction.

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● Provided ongoing guest service.

● Determined appropriateness of payers to protect organization and minimize risk. Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

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Observed strict procedures to protect sensitive patient information, medical records and payment data.

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● Reviewed 72 patient cases per week and verified insurance coverage information.

● Made contact with insurance carriers to discuss policies and individual patient benefits. Maintained strong knowledge of basic medical terminology to better understand services and procedures.

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● Coded data from participant interviews.

Reviewed data collection across settings to determine progress and participated in professional clinical review of programs.

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Conducted routine assessments of staff engagement, consumer engagement and integrity of individualized clinical supports.

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Visited assigned accounts, identified and trained clinical champions and established relationships with key decision makers.

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Created technique videos, social media feedback and documentation to evaluate training program with reportable results.

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● Centrifuged blood samples as outlined in clinical protocols.

● Followed physician orders to correctly administer therapeutic phlebotomy. Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

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● Reviewed patient records for accuracy and completeness.

● Packaged and shipped specimens to central lab daily.

● Monitored patients for reactions and verified sample quality.

● Completed proper sanitation and cleaning of equipment and work areas between patients. Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

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CERTIFIED PHLEBOTOMIST 04/2008 to 10/2010

NORTHSHORE CORE LABS

CARDIAC TELEMETRY TECHNICIAN 08/2003 to 01/2008

Winthrop University Hospital

Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

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● Complied with all federal, state and local regulations as well as company rules.

● Adhered to strict screening techniques and procedures while conducting human screenings.

● Collected and stored specimens and samples to prevent contamination.

● Resolved problems, improved operations and provided exceptional service. Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.

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Determined donor eligibility by conducting screenings, interviewing prospective donors and obtaining medical histories.

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● Followed physician orders to correctly administer therapeutic phlebotomy.

● Centrifuged blood samples as outlined in clinical protocols. Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.

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Assisted providers with cardiac monitoring, therapeutic measures and procedures related to cardiac monitoring.

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Monitored condition and performance of cardiac equipment, executing routine maintenance and scheduling repairs.

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Adjusted pacemakers, AICD and loop monitors with commitment to efficiency, data quality and overall comfort of patients.

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● Monitored patients' heart rhythms and functions through cardiac monitoring strips.

● Identified arrhythmias, abnormalities or significant changes from baseline cardiac condition.

● Documented and interpreted heart rhythms and rates utilizing telemetry recordings. Prepared Holter Monitor equipment and provided instruction and demonstration of use for patients and families.

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Conducted EKG, echocardiogram, stress tests and other ordered cardiac tests for 20+ patients per day.

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Franklin Career Institute, Hempstead, NY

03/2008

Nassau Community College, Garden City, NY

Associate of Arts, Physcology, 2001

Dominican Commercial High School, Jamaica,ny

High School Diploma, 06/1998

EDUCATION

● Continuing education inPhlebotomy

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