A M A R 667-***-****
ad5ufy@r.postjobfree.com
AS SHEPPARD Severn, MD 21144
PROFESSIONAL SUMMARY
« Customer service professional experienced in identifying and selling products
based on customer needs and processing credit card and cash transactions. Skilled
in using computers and handheld devices. Delivers quality customer checkout
experience.
e Friendly Cashier with experience working with people of diverse backgrounds. Fast
learner with competencies in interpersonal communication, conflict resolution and
cash handling. Utilizes proven conflict de-escalation techniques to keep customers
happy.
WORK HISTORY
Cashier,host,sever,waiter, Grumps Cafe, Nov 2019 - Current, Gambrills, MD
« Maintained high customer satisfaction levels by going extra mile to personalize
service.
« Received feedback and complaints while demonstrating exceptional customer
service.
« Provided customers with outstanding customer service exceeding store
expectations.
« Greeted customers with prompt and friendly service.
« Kept up high pace to minimize customer wait times at checkout.
« Resolved conflicts with customers and looked for opportunities to improve
satisfaction.
EDUCATION
Sports Management, Sports Management May 2028
Bowie State University - Bowie, MD
SKILLS
« Conflict resolution e Cash handling
« Customer service excellence * Cleaning and sanitation
« Guest engagement « Customer service
¢ Training and development « Inventory control
« Order management « Merchandise restocking
« Dining room preparation « Reservation management
e Server support « Payment processing
HOBBIES
play Football all 4 years in High school went to Arundel high for one year and
Graduated from Crofton high. played football all throughout high school