Data Entry Customer Service

Brooke Oliver

*** ******** **, ********, ** • +1-508-***-**** • ad5ufj@r.postjobfree.com • linkedin.com/in/brooke-oliver00544 Seeking remote work in data entry, customer service, bookkeeping, or admin. WORK EXPERIENCE

Backseat Vape 08/2023 - 03/2024

Website Editor

Team Ops, Llc • Franklin, MA, USA 03/2022 - 08/2022 Campus Security Officer Dispatcher

The Kraft Group, Gillette Stadium • Foxborough, MA, USA 10/2021 - 08/2022 Event Staff

Staples • Bellingham, MA, USA 03/2020 - 03/2020

Document & Marketing Associate

Jl Consulting, Llc • Falmouth, MA, USA 03/2018 - 08/2018 Sales Consultant

• Streamlined website organization, leading to a 15% increase in user engagement and customer satisfaction.

• Proofread and edit materials.

• Overseeing layout (images, graphics, videos and artwork).

• Ensure the content is up-to-date.

Patrol of the Dean College campus. • Enforce campus community safety policies and programs. • Identify and record safety issues during patrols. • Respond to incidents and complete reports. • Report safety concerns and incidents to the Manager of Campus Safety Services • Complete all required shift reports in a timely and thorough manner. • De-escalate situations whenever feasible. • Protect departmental assets. • Provide escorts on campus when requested. • Perform miscellaneous responsibilities as needed such as dispatching. • Participate in incident investigations as required. • Assist other campus entities as requested • Assist at school-sponsored events • Special projects and assignments as business dictates

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Welcome fans & guests with exceptional customer'service from the gate until the end of the event. • Ensure fan safety and security by conducting careful entry screening and inspections. • Scan tickets to verify authorized entry to Gillette Stadium, and resolve any ticket issues through the appropriate escalation while ensuring the guest feels they are receiving the necessary assistance to resolve their issue. • Assist guests with any special requests, monitor crowd activities, and report suspicious behavior to the area supervisor. • Special projects and assignments as business dictates.

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Greet customer's as they enter the Print Solutions department and respond quickly and attentively. • Ask open-ended questions to build relationships and understand customer's' copy and print marketing needs. • Use order intake tools to capture project information and offer a complete and total print solution for their needs. • Assist customer's with tasks in the self-service area so they may utilize the copy machines and PC rentals. • Ask qualifying questions during consultation to generate potential leads. • Assist customer's with their shipping needs and be flexible to perform other duties as they are assigned.

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Consulting with potential customer's through the phone with Web Security programs. • Mirroring into customer's' computers to look for foreign IP addresses. • Able to provide customer's with real-time web errors and foreign IP addresses trying to break through. • Selling the potential customer's, the correct web security program they need.

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Hair Club For Men • Warwick, RI, USA 10/2016 - 01/2017 Center Administrator

Inn Season Resorts • Falmouth, MA, USA 02/2016 - 08/2016 Contract Specialist & Tour Registration

EDUCATION

Economics,Accounting,Business Law

Cape Cod Community College • West Barnstable, MA, USA 06/2004 - 08/2005 High School Diploma In Marketing

Dean College • Franklin, MA, USA 12/1996

Associate Of Arts In Business

Northeastern University • Boston, MA, USA 09/1995 - 05/1996 Tri County Regional Vocational Technical High School • Franklin, MA, USA 09/1990 - 06/1994 SKILLS

Coordinate appointments with clients, technicians, and consultants and enter the details in the weekly schedule. • Handled the invoicing of clients for the center. • Collect fees when required. • Handling payments and bank deposits. • Meet and greet all visitors and clients • Carried out receptionist duties, and directed clients and visitors to the proper room and staff members. • Acted as primary receptionist ensuring all calls were received & handled promptly on many phone lines. • Provided the corporate office with a variety of reports as directed by the Managing Director

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Purchase and Sales agreements for over 7 Inn Season Resorts in MA, NH, and ME. • Figuring out percentage rates on Closings.

• Process transactions of sales through Dollars on the Net. • I checked the customer's credit reports before I could process the purchase and sale agreement. • Worked on TSW through a remote desktop. • Keep track of inventory for gifts. • Work with the marketing dept for the shipment of my weekly inventory of gifts. • Month's End and Daily Reports and Deposit Logs.

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• Accounting

• Adobe Photoshop

• Computer Security

• Customer Service

• Greet Guests

• Help Desk

• Incident Response

• Internet Marketing

• Marketing

• Microsoft 365

• Microsoft Access

• Microsoft Excel

• Microsoft Office

• Microsoft Outlook

• Operating System

• Print Advertising

• QuickBooks

• Relationship Building

• Remote Access

• Remote Desktop Software

• Safety Incident Reporting

• Website Maintenance

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