Customer Service Property Manager
Resume:
Elizabeth Juengel
Montgomery, AL *****
********@*****.***
I have a quality, service-focused attitude with the goal to provide exemplary service from beginning to end. I genuinely care about giving each client I encounter a positive one-of-a-kind experience that won't be forgotten.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Property Manager
ZH Properties - Montgomery, AL
April 2019 to Present
Manage approximately 105 tenants in 87 seperate residences in a unique "everything included" weekly rental privately owned company. Resolve minor maintenance issues including plumbing, construction and cable/internet complications. Supervised and assisted maintenance crew during remodels and work orders with all aspects of their responsibilities so that things are accomplished efficiently and accurately while also being cost effective.
Bartender
Olive Garden - Montgomery, AL
January 2018 to Present
Provide excellent service to guests by being knowledgeable about everything we offer on our menu including specials and options available. Make drinks for entire establishment according to each recipe to provide consistency and quality beverages.
Customer Service Representative
Optum United Health Group - Montgomery, AL
March 2015 to Present
Receive inbound calls from nation wide hospice nurse and pharmacies regarding patient medications. Resolved billing issues on both sides. Evaluated patient medications with primary hospice diagnosis and whether they are related for insurance coverage.
Inbound Call Center Representative
TRC - Montgomery, AL
2013 to 2014
2014 Answered Prayers Montgomery, AL - Home Health Aide Players Club Associate
Creek Casino - Montgomery, AL
2012 to 2013
GPN, CMT, CNA
Twin Pines Adult Care Center - Kirksville, MO
2008 to 2011
Education
Practical Nursing Graduate in Nursing
Kirksville Area Technical Center - Kirksville, MO
2010 to 2011
Skills
• Waitress
• Busser
• Restaurant Server
• Call Center
• Customer Service
• Customer Support
• Bartending
• Property management (4 years)
• Plumbing (3 years)
• Management (5 years)
• Supervising experience (7 years)
• Cost management (2 years)
• Office experience (3 years)
• Conflict management (5 years)
• Property maintenance (4 years)
• Hospice Care
• Home Care
• Caregiving
• Serving
• Sales
• Restaurant experience
• Bartending
• Problem management
• Documentation review
• QuickBooks
• Customer service
• Guest services
• Communication skills
• Animal care
• Pet care
• Barista experience
• Food safety
• Staff training
• Property leasing
• Construction
• Typing
• Leadership
• Training & development
• Microsoft Word
• Microsoft Excel
• Microsoft Powerpoint
• Writing skills
• Basic math
• Filing
• English
• Computer skills
• Time management
• Maintenance
• Mechanical knowledge
• Appliance repair
• Grocery store
• Heavy lifting
• Bookkeeping
• Ophthalmology
• HIPAA
• Multi-line phone systems
• Medical terminology
• Nursing
• Retail sales
• ICD-10
• ICD coding
• Driving
• Photography
• Restaurant experience
Certifications and Licenses
Driver's License
Assessments
Basic maintenance and repair — Proficient
May 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Customer focus & orientation — Proficient
May 2023
Responding to customer situations with sensitivity Full results: Proficient
Written communication — Proficient
May 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills:
• Strong Customer Service - Deal with customers at all levels via phones, and in person to ensure successful communication by actively listening and asking questions.
• Problem Solving - Resolves in-depth queries in a methodical manner independently and with internal and external business partners to ensure appropriate resolutions, efficiencies, and high level of quality.
• Organizing & Planning - Able to multitask and maintain a good balance between work, family, church and other extra-curricular activities.
• Team Player - Enjoy sharing knowledge with others and obtaining ideas and help from others.
• Hard working - I work hard and always aim for improvement.
• Compassion- I show kindness, caring and a willingness to help others Qualifications:
• Self motivated and driven, have the ability to work well without supervision.
• Dependable, reliable and able to prioritize and remain focused on each aspect of an issue.
• Skilled at learning new concepts quickly while working well under pressure.
• Work well with other people and maintain a positive attitude.
• Practical Nursing Graduate
• Alabama Certified Nursing Assistant
Contact this candidate