Technical Support Windows Server
Resume:
Egide Kavuyimbo
Phone : +257-********
Bujumbura, 6284
https://www.linkedin.com/in/kavuyimbo-egide-61626a156/ ******@*****.***
Profile
Highly motivated, results-oriented user support IT with over 12 years of experience in end-user technical support. Proficient in troubleshooting and resolving a wide range of hardware and software issues. Has excellent communication and user service skills, ensuring clear and effective solutions for all user needs. Work experience.
MIS Associate/Computer Scientist Sep 2020 - Present USAID/GHSC-PSM Burundi
Chemonics Int.
• Responding to user inquiries and queries via phone, email, and in-person support.
• Diagnose and resolve a variety of hardware and software issues.
• Provide technical guidance and instructions to users to resolve IT issues autonomously.
• Documentation and follow-up of all support tickets and issues in an efficient manner.
• Escalate complex issues to higher-level support technicians as needed.
• Maintain and update the knowledge base of frequently asked questions and solutions.
• Contribution to the creation and maintenance of user documentation, manuals, and training guides.
• Contribution to data analysis for the implementation of DNO in Burundi Head of IT Department Dec 2008 - Sep 2020
CAMEBU • Bujumbura
• Design, develop, test, implement and supervise IT systems.
• Collect and analyze data to identify areas for improvement within the organization's IT infrastructure.
• Review existing information technology (IT) systems and internal processes.
• Implementation of a computerized management of CAMEBU's operations: Skills
Technical Skills:
• Operating Systems (Windows, Windows Server, Linux)
• Hardware Troubleshooting & Maintenance
• Software Troubleshooting & Configuration
• Ticketing systems (ServiceNow)
• Network Connectivity & Troubleshooting
Other activities:
• Typical server deployment, Windows Server (active directory), SQL Server (instance deployment) Windows Server.
• Deployment of accounting software such as SAGE100c (Client-Server).
• Migration of the database and update of all medicines and health products in the central warehouse in Burundi.
• Deployment of Kaspersky Security Center and Endpoint Security.
• Troubleshooting and maintenance of all IT infrastructure issues Soft Skills:
• Excellent communication and interpersonal skills
• Active listening and problem-solving skills
• Customer focus and relationship building skills.
• Time Management & Organizational Skills
• Team spirit and collaboration
• Ability to learn new technologies quickly.
IT & Trainer Jan 2007 - Mar 2008
INFORMAKET • Bujumbura
• In charge of training in commonly used software such as Ms Word, Ms Excel, Ms Access, Ms Power Point, and Internet browsers,
• Trainer for the maintenance of machines and computer networks,
• Installations of operating systems and various applications,
• Also ensures the maintenance of computer equipment,
• Network cabling, configuration and installation
Education
Computer Science Nov 2002 - Jul 2006
Higher Institute of Technologies of Bujumbura • Bujumbura Diploma in Computer Engineering
IT Maintenance Sep 1999 - Jul 2002
Kamenge Secondary Technical School • Bujumbura
A2 Professional Diploma in IT Maintenance
Skills
Ability to develop and design Sage Line 100 databases running on SQL Server within tight deadlines. Server administration and configuration of virtual servers by VMWARE ESXi, VM network Experienced in project management, analysis of customer needs.
Great intellectual curiosity and ability to adapt to new developments. Certifications
September 2005: Introduction to free systems and Linux at the Agence Universitaire de la Francophonie de Bujumbura (AUF). October 2005: Linux subsystem network administration at the Agence Universitaire de la Francophonie de Bujumbura (AUF). Lomé- Togo: Training on the Sage 100 Pro-software May 2024: Certificate of Full-stack web developer with Python and Django February 2024: Certificate from the Hemmersbach Technician Academy Egide Kavuyimbo
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