Customer Service Representative
Resume:
Ateshia Celestine
Colorado Springs, CO *****
ad5ude@r.postjobfree.com
Work Experience
Sales Associate
kholes - Colorado Springs, CO
November 2023 to Present
Handle cash, inventory truck Work on the sales floor Risk Manager
Tek Experts - Colorado Springs, CO
January 2023 to July 2023
I oversee troubleshooting tickets in IT until they were complete Customer Loyalty Specialist
Comcast Cable and Xfinity Internet - Colorado Springs, CO September 2020 to August 2022
my job was to retain the customer my score card was always 4.5 and i was in the hall of frame for the last 6mons have been #1 on each of my teams i would have to repackage the customer deal some tech support and billing had to do everything that comcast provides had to keep scores at 50.00% or higher and built rapport with customers and our AHT at 1900 or higher main point is to treat the customer as a friend before getting to the business but in the same token had to perfume the job Customer Service Representative/Collections
First source, /capital one auto finance - Colorado Springs, CO June 2016 to October 2019
Customer service representative on the phone educating customers on their bills their accounts crediting setting up accounts upgrading and all customer service needs getting hardships and setting up payments try to get the customer current in their accounts
Banking/ collection
Manager
Wendy's - Colorado Springs, CO
August 2013 to June 2016
Responsible for running Wendy's and grounds schedules stocking paperwork signing hiring firing responsible for the whole store my whole shift any back office things to Asst Manager
Rainbow clothing store - Colorado Springs, CO
August 2007 to November 2013
And the whole store 7 to 10 crew members back-office banking around the store my whole self hiring in terminating write ups anything to do with the store I what is responsible for Education
High school diploma
Wasson High School - Colorado Springs, CO, US
September 1993 to May 1997
Skills
• Quality Assurance
• Payroll (10+ years)
• Time management
• Pricing
• Sales Experience (10+ years)
• Merchandising (10+ years)
• Financial Report Writing (7 years)
• Retail Management (9 years)
• Assistant Manager Experience (10+ years)
• Marketing (10+ years)
• Recruiting (10+ years)
• Word (8 years) (7 years)
• Human Resources Management (9 years)
• Management (10+ years)
• Scheduling (10+ years)
• Microsoft Word (9 years)
• Kronos
• Supervising Experience (10+ years)
• Workers' Compensation
• Store Management Experience (10+ years)
• Interviewing (9 years)
• Event Planning
• Human Resources (9 years)
• Employee Evaluation (10+ years)
• Conflict Management
• Operations (9 years)
• Sales
• Inventory (10+ years)
• Team Management
• Customer Service
• Budgeting
• Employee Orientation (10+ years)
• Communication skills
• Inventory Management
• Performance Management
• Strategic Planning (6 years)
• training (10+ years)
• Office Management (10+ years)
• Retail Sales
• POS
• Serving Experience
• Food Handling
• Food Production
• Food Safety
• Meal Preparation
• Inventory Control
• Customer service (10+ years)
• Sales
• Retail sales
• Typing
• Product demos
• Telemarketing (10+ years)
• CRM software
• POS
• Technical support
• Cash register
• Google Docs
• Store management
• Supervising experience (10+ years)
• Pricing
• Leadership
• Windows
• Conflict management
• Team management (1 year)
• Mentoring
• Recruiting
• Serving
• Human resources
• Project management (6 years)
• Merchandising
• Interviewing
• Hotel experience
• Payroll
• Kronos (6 years)
• Office management
• Quality assurance
• Data collection
• Budgeting
• Software Troubleshooting
• Risk Management
• Negotiation
• Help Desk
• Management
• Microsoft Powerpoint
• Change Management
Certifications and Licenses
Food Handler Certification
Contact this candidate