Customer Service Representative
Resume:
Zoe Kepler
Tampa, FL *****
*********@*****.***
Reliable Customer Service Representative with 4+ years experience track record in demanding sales and account management environments. Highly motivated employee with Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised while quickly mastering new skills and challenges,
Work Experience
Senior Customer Service Associate
AutoZone - Tampa, FL
January 2020 to July 2022
• Provided excellent customer service by answering inquiries, resolving complaints and guiding customers through the purchasing process.
• Operates cash registers and follows established cash handling procedures
• Developed relationships with key clients to ensure repeat business and increases sales opportunities
• Follows company policies and loss prevention procedures.
• Ensures assigned store tasks are completed in a timely manner on assigned shift.
• Maintains store appearance and merchandising standards as directed
• Ensures that merchandise is restocked and placed in their respective areas Amazon Fulfillment Associate
Amazon Warehouse - Tampa, FL
January 2019 to January 2021
• Verified orders for accuracy and completeness, ensuring all necessary components were included.
• Packed items according to customers specifications and requirements.
• Utilized warehouse management system to track inventory and maintain records of shipments.
• Troubleshoot problems
• Load boxes into trucks for shipment
• Verified items correctly matched to sales check for packing and shipment.
• Accepted, processed and quickly filled orders.
Education
High school diploma
Hillsborough High School - Tampa, FL
August 2016 to May 2020
Skills
• Customer service (5 years)
• Upselling
• Retail sales
• Account management
• Payment processing
• Client relationship
• Client documentation
• Selling techniques
Contact this candidate