Customer Service Health Care
Resume:
East St. Louis, IL *****
Telephone: 314-***-****
Email: ad5ud2@r.postjobfree.com
VANESSA MCDONALD
PROFESSIONAL SUMMARY
Administrative Officer with over 30 years of expertise in the health care and union affairs office. Exceptional administrator that enhances any given business endeavor. Solid background in customer service, mediation, consulting, and employee recognition.
SKILLS & ABILITIES
Emergency Code Calls
Nursing Aid
Reporting/Analytics
Customer Service
Special Event Coordination
Office Management
Quick Books
Order Synchronization
Records Management
Scheduling Assistance/Meeting Coordination
Payroll/Time Keeping
EXPERIENCE
Engineering and AFGE Union Administrative Office
February 1995-May 2018(Retired)
Timekeeper for all 7 shops at Jefferson Barracks Duty Station, timecards are entered electronically and deemed complete when signed off by supervisors
Primary timekeeper when the John Cochran Timekeeper is on leave, covering a total of 14 shops at both Jefferson Barracks and John Cochran
Loads different tour of duty into the VISTA system
Daily recording of timecards electronically
Dispatch clerk, supporting the entire facility, covering all 7 shops, including the pipe, electric, A/C-heating, carpenter, boiler plant, transportation and grounds crew, and in-house construction
Maintains an agency credit card to order supplies for all shops
Completes Preventive maintenance reports and daily logs for drivers who do point to point travel to different locations
Proficient in computer software of all types, such as Excel, Outlook, Internet as well as quick books programs
COMMUNICATION EXPERIENCE
SWITCH BOARD OPERATOR 02/1995-04/2001
Answered and processed calls on the switchboard
Handled and processed emergency Code Calls, responding in emergent time frames
Set up schedules for on call doctors and radiologists on call as well as working with interns
Set up schedules to work swing shifts every two weeks and sent calls to suicide hot line if necessary
EDUCATION
Venice Lincoln Technical Vocational Institution, Venice, IL.
Certificate of Nursing Assistance, June, 1990
Mildred Louise Business College Centreville, IL United States
Technical or Occupational Certificate 06/1989
GPA: 3.5 of a maximum 4.0
Credits Earned: 60 Continuing Education Unit
Major: Business Administration Minor: Clerical Services
American Federation of Government Employees, Washington, D. C.
Technical or Occupational Certificates 07/2014 06/15 08/2016 03/2017
GPA: 4.0 of 4.0
Credits Earned: 180 Continuing Education Unit
Major: Business Administration Minor Secretary Services
LEADERSHIP
Recognized for exceptional ability to grow membership through statistical data and genuine relationship building.
REFERENCES
LAURA CRUISE
Health Professional
GAIL ANN ESPARZA, MSN, JD, E
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