Customer Service Control Systems

Christina Renee Knaubo

*m**** R st. Apt * Lincoln, NE 68503

(402} 890 0378

ad5uab@r.postjobfree.com

Objective To obtain a permanent position with a company where I am able to utilize my education, experience, and skills to serve clients in an effective and efficient manner that is beneficial to everyone Skills ● Handle inbound or outbound telephone calls from clients. Answer questions and handle concerns.

● Accurately track and maintain production and time sheets

● Proficiency in using a PC and in the use of Microsoft Access, Excel, Word, Outlook, PowerPoint, Publisher, PageMaker, and One Note.

● Responsible for handling a variety of call types and Excellent communication and listening skills

● Maintain business records, analyzes business records to increase sales, and responsible for inventory and money control systems

● Required to multitask many different tasks at one time including managing up to 11 employees at any given time

● Provide clients, customers, and fellow team members with exceptional customer service throughout the customer service process

● Assist customers by confirming account information and respond to basic inquiries via telephone fax and email

● Describe features and services to create a sense of excitement and product satisfaction in the customer.

Education 02/2012

Psychology

Bachelor’s Degree, Kaplan University, Lincoln, NE

12/2010

Business Administration and Management

Associate's Degree, Kaplan University, Lincoln NE

Completed the education and coursework requirements in BCAB approved program at accredited Institute of Higher Learning for certification as a Board Certified Assistant Behavior Analyst. Experience Outbound Telesales Representative - Communication Solutions, LLC. 04/2021- Present

● Take inbound and outbound calls in an effort to meet or exceed client & customer sales goals as well as improve skills and provide excellent customer service..

● Work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty.

Customer Service Associate U Stop Convenience Shop 05/2018 04/2021

● Serve customer needs and wants at all times in a professional, courteous manner which results in a satisfied repeat customer.

● Record all sales promptly and accurately, as per company standards. Maintain daily a clean, attractive store, inside and out, throughout all weather conditions by completing all shift duties as listed Child Care Provider Department Health & Human Svc

02/2016 05/2018

● Provided childcare for family with 4 children ages 3-11.

● Ensured the safety of the children.

● Entertained and provided social interaction for the children I cared for.

● Cooked and served meals and snacks.

Customer Relations Associate 1 - Cabala’s Inc.

02/2015 – 02/2016

● Answered incoming calls and assisted customers in placing catalog merchandise orders. Checked item availability within the computer system. Sent catalogs as requested. Assisted customers with questions and/or transferred callers to appropriate department for assistance.

● Prepared and/or entered and/or forwarded all necessary documentation, correspondence forms and requests to complete an order or complete a solution to a customer problem.

● Worked with open orders and back order change requests. May use warehouse holds to change or cancel printed orders. Added flags to customer file to meet customer needs or indicate special internal processing requirements, such as correspondence preferences, shipping preferences, customer holds, stop catalogs, etc.

Inbound Customer Care/ Property Loss Representative - QBE First-Adecco 11/2013 – 02/2015

● Handle inbound telephone calls from borrowers.

● Answer questions regarding Insurance/Lender Place Insurance.

● Update records and note system as required.

● Accurately track and maintain production and time sheets. Written and verbal communication skills. Refrences Available Upon Request

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