Customer Service Credit Card

SACHA MATHURIN

*** ** **** ***,*** ***

Gainesville,FL 32601

Cell: 754-***-****

************@*****.***

Successful sales and customer service professional with 5+ years of experience within a large- scale food and retail environment. I am driven, competent, reliable, honest and a resilient individual who works well under pressure. I am productive working independently or in a team environment and focused on always trying to achieve the company’s core values and image. EDUCATION

Business National Diploma Newnham College, London

CORE SKILLS

Good at Multitasking

Excellent Problem Solving

Team Player

Sales Building/Customer Service

EXPERIENCE

Publix (Deli Clerk) Present

Cash Handling/Reconciliation

Strong Attention to Detail

Flexible to Change

Calm Under Pressure

● Preparing hot dishes and maintain a clean area for customers

● Slice and serve different subs and delicatessen meats and answer customer's inquiries

● Monitor to replenish product in the deli cases

● Accurately record and assist in preparing deli special orders and ensure that the customer is delighted with end product

Burger King (Manager) March 2022-March 2024

● Training and supervising staff

● Managing budgets

● Maintaining financial and statistical records

● Dealing with customer complaints and queries

● Overseeing stock and pricing control

● Maximizing profitability and productivity

● Motivating staff to reach sales target

Primark Sunrise (Cashier )2020-2021

● Manage transactions with customers using the point of sale system

● Scan products and ensure accurate pricing

● Take cash, credit card and debit payments

● Issue receipts, refund, change or tickets

Cashier Staples, USA May 2019 -2021

Greeting customers, including answering phones and directing customer inquiries to appropriate party

Handling cash/credit card transactions between customer and retail store Answering routine billing questions\issues from customer

Maintenance of store front and retails displays

Help stock shelves in the proximity of the cash register SACHA MATHURIN

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Customer Service/Cashier/Hostess Coconutz Cantina, St. Lucia July 2018- April 2019

Multitask in several aspects of the operations to provide exceptional customer service to guest

Handling cash and credit card transactions

Providing excellent service to ensure satisfaction

Adhering to all food safety and regulations

Processed all payment types and accurately gave back the correct change

Developed a reputation as an efficient service provider with a high level of accuracy Ensure excellent customer satisfaction at the restaurant Private Daycare (Nanny Services) London, England May 2016-July 2018

Affectionately provided childcare services to a young child

Provided minor house cleaning services

Organize cultural and educational trips and activities to enhance mental stimulation and social wellbeing.

Waitress/Bartender Wanstead Club, London March 2015-May 2016

Developed and maintained customer relationships to ensure customer satisfaction Prepared alcoholic and nonalcoholic beverages for guest

Made menu recommendations, answering questions and sharing additional information with restaurant guest

Hostess/Waitress Live and Let Live, London Jan. 2009-March 2015 Similar experiences as with Coconutz Cantina, St. Lucia

Receptionist/file clerk Equity Law Firm, London Sept.2004-Jan 2005

Experience working as a file clerk

Highly skilled in sorting, filing, retrieving, storing and updating multiple files Able to establish and maintain confidential files efficiently, professionally and accurately Handled both paper and electronic documents in terms of sorting and placement Sort and classify content alphabetically and chronologically

Perform general office duties

REFERENCES

Available upon request

Contact this candidate