Customer Service Office Manager
Resume:
WENDY JOLLY
Tallahassee, FL *****
****************@*****.***
Thrives in a fast-paced environment while exemplifying in team experience. Exceptional knowledge of Human Resource’s to include payroll, benefits administration, workers compensation, unemployment insurance, HR strategy, and employee relations. Core competencies include marketing, accounts receivable, invoicing, communication, and the ability to work independently or as a team to exceed goals. Many years in Retail, marketing, Sales and customer service, including management roles.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical Receptionist
Healing and Wellness Center - Tallahassee, FL
Present
· Greet patients, enter new patient paperwork, Scanning and electronically filing paperwork.
· Verifying Insurance, scheduling appointments, answering multiline phone.
· Checking patients in and out while receiving payments and preparing end of day money balances.
· Communicating with Doctors on patient’s behalf and problem solving for patient issues. Scheduling luncheon for sales representatives. Receiving and distribution of medication shipments. Leasing Agent
The Park at Southwood - Tallahassee, FL
January 2022 to December 2023
· Providing tours and accepting applications while verifying information to screen applicants.
· Resolving complaints and accepting work orders to process for maintenance technicians.
· Daily marketing and communication to ensure occupancy is above standard. Office Manager
Sun Crest Stone Office Manager - Ashburn, GA
January 2017 to December 2020
· Recruited and conducted orientation for 125 new hires over the course of 3 years. Responsible for compliance with all insurance needs for each employee.
· Successfully organized monthly employee appreciation lunches and company-wide banquets semi- annually.
· Handled customer complaints and inquires in person and over phone. Ordered supplies for company and office supplies. Provided tours and general support to guest and upper management, managed three executive calendars and appointments.
· Invoicing and billing of all accounts for the company. Created daily deposits for receivables.
· Traveled as needed to support customers and fix complaints/issues. Human Resource Manager
Gander Mountain - Valdosta, GA
January 2016 to December 2017
· Successfully conducted new hire orientation and training for 22 employees.
· Directed personnel, training, and labor relations activity.
· Created weekly monitoring for sales and employee productivity.
· Communicated and trained with IT support to ensure computers and registers devices worked properly.
· Made weekly calls to customers concerning layaways and overdue accounts.
· Operated registers and selling of warranties with add on sales. Bank Teller
First Community Bank - Sylvester, GA
January 2015 to December 2015
· Examined checks for identification and endorsement. Entered member transaction data into the online banking software. Processed cash withdrawals.
· Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
· Opened new customer accounts, including checking, savings, and lines of credit.
· Upgraded accounts and offered additional services, such as vault rental. Office Assistant
Kmart - Tifton, GA
January 2014 to December 2015
· Obtained and processed weekly sales reports for 12 sales department to track sales success.
· Exceeded daily credit card application goals.
· Cross-trained and provided back-up for other customer service representatives when needed.
· Responsible for daily counting and balancing of all registers for stores daily sales.
· Balanced all Lottery and Western Union sales daily. Bank Teller
South Eastern Credit Union - Tifton, GA
January 2013 to December 2015
· Established new customer accounts including checking, savings, lines of credit and loans.
· Balanced daily cash deposits and bank vault inventory with a zero-error rate.
· Deposited and withdrew money for customers daily. Assisted with customer loan payments as needed. Department Manager
Lowes - Tifton, GA
January 2002 to December 2010
· Responsible for training, mentoring, and coaching 165 employees.
· Oversaw the daily activities of hourly associates on the sales floor, managed scheduling, and conducted weekly safety briefs to minimize risks while managing the safety committee.
· Developed relationships with customers to drive reoccurring business and provided exemplary customer service.
· Operated register as needed, received payments on accounts, and loaded merchandise off trucks as shipments were received.
Education
Business and Office Technology Degree
Moultrie Technical College
2002
Skills
• Administrative Tasks
• Proficient in QuickBooks
• Relationship Management
• Intermediate in Microsoft Office Suite
• Comfortable with all equipment in office setting
• Staff Supervision
• Hardworking
• Dedicated to the success of the organization
• Recruitment and Training
• Accounts receivable
• Relationship management
• Payroll
• Cash handling
• Research
• Medical terminology
• QuickBooks
• Office management
• Human resources
• Windows
• Recruiting
• Training & development
• Customer service
• Mentoring
• Medical scheduling
• Supervising experience
• Sales
• Cash register
• Retail sales
• Marketing
• Guest services
• Leadership
• Front desk
• Merchandising
• Conflict management
• Human Resources Management
• Computer skills
• Organizational skills
• Communication skills
Certifications and Licenses
Business and Office Technology
April 2001 to Present
Assessments
Administrative assistant/receptionist — Proficient December 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient May 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Administrative support professional fit — Proficient November 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Recruiting — Proficient
July 2021
Managing the candidate sourcing and selection process Full results: Proficient
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
November 2021
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Proficient December 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative support professional fit — Proficient September 2020
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Front desk agent (hotel) — Proficient
August 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Verbal communication — Proficient
May 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work motivation — Proficient
February 2021
Level of motivation and discipline applied toward work Full results: Proficient
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