Teacher Assistant Customer Service

CONNIE DARLENE BRITTAIN

**** ******** *****

Connelly Springs, NC 28612

Cell: 828-***-****

Email: ad5u9o@r.postjobfree.com

OBJECTIVE

To obtain an exciting position working from my home office or a medical office. Most of my experience has been in the medical field doing customer service and registration. I also have experience in childcare working as a teacher assistant.

QUALIFICATIONS AND SKILLS

Experience in computer and medical terminology for 20 years

Associates Degree in Early Childhood Education- May 2019

Childcare Credentials- 2017

Student Teaching at George Hildebrand Elementary School- activities and lesson plans Sunday school teacher at my church for 25 years

WORK EXPERIENCE

Tabernacle Christian School

Job Title: Teacher Assistant 2020 – Present

I am currently working as a preschool teacher assistant. I help manage the classroom and help the lead teacher with anything she needs me to do.

Burke County Public Schools

Job Title: Substitute Teacher 2017- 2020

I was a substitute teacher for all of Burke County and Catawba County Schools. mostly substitute for elementary, but I have also substituted in a few middle schools and high schools. As a substitute teacher, I just managed the classroom and followed the lesson plans from the teacher.

Icard Elementary School

Job Title: Teacher Assistant- Before and After School Care April-June 2017

I worked in the daycare in the before and after school program as a teacher assistant.

Catawba Valley Medical Center, Hickory, NC

Job Title: Registrar/Patient Access 2011-2017 Performed check-in and check-out of the patients; obtained insurance cards and verified information upon arrival; registered patients if needed and verified demographics. Collected any monies owed. Answered the telephone and directed calls to the appropriate departments. Called doctor,s offices to obtain patients orders for testing. Obtained signatures from patients for their testing. I worked as a Registrar in Same Day Surgery, Infusion Center, and the Emergency Department. I also worked in Central Scheduling and called patients to schedule them for testing and surgeries. Four of the years, I worked at the front desk in Catawba Imaging Center checking in patients, answering phone calls, verifying insurance, and registering the patients for testing.

Frye Regional Medical Center, Hickory, NC

Job Title: Admitting Representative 1998 - 2011

Check-In Receptionist — Greeted patients and families; obtained patient information upon arrival; maintainsed office equipment; sent and received faxes.

Admitting Process — Verified demographics and insurance data; insured forms were completed accurately; responsible for collection of money from patient.

PreKeyer — Keyed patient accounts into the computer for upcoming appointments. I was responsible for calling insurance companies to verify insurance for patients and obtain precertification if needed.

Job Title: Unit Secretary/Monitor Tech 1996 -1998 Entered physician orders into the computer. As a unit secretary, I scheduled patients for testing and surgery. I also greeted patients and their families when they were admitted to the floor.

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EDUCATION

Western Piedmont Community College- Morganton, NC

Early Childcare Credentials 2017

Western Piedmont Community College- Morganton, NC

Associate’s Degree in Early Childhood Education 2016-2019

Caldwell Community College and Technical Institute, Hudson, NC

Medical Terminology Certificate I & Il

Future MT Online

1998

Medical Transcription Certificate

Catawba Valley Community College, Hickory, NC

2009

Medical Billing and Reimbursement Certificate

Completion 12/2010

Skillpath- Customer Service Class, Hickory, NC 2013

REFERENCES:

Amanda Quinn- great friend, nurse at the VA – 828-***-****

Kelly Jacquot- great friend and past coworker, works at OrthoCarolina- 828-***-****

Ellen Church- great friend, coworker at Tabernacle Christian School- 828-***-****

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