Customer Service Representative

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CINDY BERG

bergeindy8&@yahoo.com 253-***-**** Sierra Vista, AZ 85635

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethi

interpersonal skills. Adept at working effectively unsupervised and quickly mastering

adaptability and exceptional

sw skills

Skills

* Consultative Sales * Complaint resolution

* Product Knowled

* Inbound and Outbound Calli

* Call Management

+ Customer Service

+ De-Escalation Techniques

Experience :

Delta Airlines Global Services SeaTac, WA * Promoted hi

Customer Service Representative knowledgeable and fi

04/2002 - 08/2020 * Remained calm and profes

with

zh customer satisfaction by resolving problen

endly service

nal in stressful circumstances and

tuations,

* Developed strong customer relationships to encourage repeat

business.

lated problematic customer concer

friendly demeanor

maintaining calm,

* Provided excellent customer service to resolve customer

complaints in a timely ma

+ Provided exceptional customer service to ensure customer

satisfaction,

United Airlines SeaTac, WA * Loaded and unloaded baggage and other cargo, transporting to

Ramp Agent and from aircraft.

05/1999 - 09/2001 + Operated conveyor belts, push-back tractors and aireraft tugs

daily.

* Loaded and unloaded aircraft cargo, passenger bi and

and tow person about ramp operations and flight requirem

* Maintained on-time connections by guiding aircraft to and from

gate positions.

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