Service Representative Customer

Elsa Morrison

Phoenix, AZ ***** • 602-***-**** • ****.********@******.*** • WWW: Bold Profile

Professional Summary

Customer care professional dedicated to consistently surpassing service goals for customer/patient needs. Managed both incoming and outgoing calls. Solid history in fast-paced call centers. Skills

Organizational Skills

Organization and Time Management

Good Telephone Etiquette

Work History

Reg/Sheduler, 10/2022 to Current

HonorHealth Shea – Scottsdale, AZ

Skilled at working independently and collaboratively in a team environment. Self-motivated, with a strong sense of personal responsibility. Proven ability to learn quickly and adapt to new situations. Worked well in a team setting, providing support and guidance. Worked effectively in fast-paced environments.

Demonstrated respect, friendliness and willingness to help wherever needed. Check patients in and out for appointments

Collect copayments

Transfer calls to providers

Inform patients what is needed to complete requirements for surgery Patient Service Representative, 03/2020 to 01/2022 Biltmore Cardiology – Phoenix, AZ

Scheduled appointments for multiple providers

Registered new patients

Verified insurance and referrals

Called patients to schedule appointments

Facilitated communication between patients and various departments and staff Assisted in Spanish calls

Took hospital calls to page on call providers and sent them to appropriate staff to deliver them

Sent medical records requests as well as sending them to providers who were requesting them

Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.

Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.

Front Desk Receptionist, 10/2019 to 03/2020

Medix Staffing – Phoenix, AZ

Greeted Patients at front desk while managing check-in process Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel

Resolved patients issues quickly and notified supervisor immediately when problems escalated Used internal software to check-in patients

Collected payments

As Patient Service Representative assisted in scheduling patients Transferred patients to Medical Assistant or testing scheduler Replied to medical records requests

Called patients to schedule appointments

Customer Service Representative, 08/2018 to 09/2019 Home Depot – Tempe Az

Maintained customer satisfaction focused on addressing customer needs and resolving concerns

Recommended products to customers, thoroughly explaining details. Answered customer telephone calls promptly to avoid on-hold wait times Responded to customer requests for products, services and company information Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up

Consulted with outside parties to resolve discrepancies and create solutions Exceeded customer call guidelines for service levels, handle time Customer Service Representative, 08/2017 to 10/2018 State Farm – Tempe, AZ

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Responded to customer needs through competent customer service Assisted customers with starting claims either vehicle or property Provided claims agent information and phone number for policy holders Assisted in finding companies for repair for their claims Addressed customer complaints with third party venders Exceeded customer call guidelines for service levels, handle time Answered average of 150 plus calls made sure that exact and precise information was dictated by policy holder regarding their accident, property damage or theft so claims could be processed.

Medical Assistant, 10/2016 to 07/2018

Maricopa County Correctional Health Services – Phoenix, AZ Sanitized, restocked and organized exam rooms and medical equipment Obtained inmate medical history, medication information, symptoms and allergies.

Directed inmates to exam rooms

Collected and documented patient medical information such as blood pressure and weight.

Collected 15 plus blood draws on daily basis from inmates Had open communication with MCSO regarding protocols for safety of staff Assisted RN with "man down" which was immediate emergency care needed either with stabbing, suicide or other health emergency Assisted RN with wound care and accu checks with diabetic inmates Crossed trained for inmate Intake where medical information was collected i.e. medical history, medication, allergies and drug use when inmates were arrested and brought in. Arranged MCSO escort with medical staff by providing nightly list of Education

Medical Assistant : 08/2003

Brookline College - Phoenix - Phoenix, AZ

High School Diploma: 05/1996

Dobson High School - Mesa, AZ

Languages

Spanish

Native or Bilingual

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