Spanish Bilingual Level 1
Resume:
MARICRIS T. JOSE
Bgy. Pasong Camachile 1
General Trias, Cavite
Mobile Phone: +639*********
Email address: ad5u96@r.postjobfree.com
EDUCATION
Bachelor of Science in Psychology
Bachelor of Arts in Guidance and Counseling
Saint Scholastica’s College
Leon Guinto St. Manila
1995-1998
Certificate in Hotel and Restaurant Management
Saint Scholastica’s College
Leon Guinto, Manila
1992-1994
Instituto Cervantes Manila
Spanish Lessons
Level 1 to 6
Kalaw, Manila
April 2011
WORK EXPERIENCE
Spanish Bilingual Audit Analyst
Conduent, MOA
January 2020 to April 15, 2023
●Used SAP and Recovery Tool.
●Utilized the system to update the file of the client.
●Managed list of accounts to check which company has overpayments or credits.
●Follow up the clients via email or call.
●Provided payment details to the client so that they can send a check.
Spanish Bilingual Accounting Specialist
Conduent, MOA
Oct. 2015 to January 2020
●Provides status of invoices by providing the payment date or schedule to the Vendor through phone or email.
●Daily resolution of AP and DART Exceptions
●Knowledgeable with CRM.
●Service Vendor and Internal Customer inquiries
●Resolve blocked invoices in Oracle and the electronic invoicing environments
●Reporting and Resolution
Spanish Bilingual Representative
Eteleconnect, Paranaque
March 2015 to September 2015
●Makes an outbound call both in English and Spanish for newly signed up members for an Electric Company.
●Answers email inquiries and billing concerns in English and Spanish for existing customers.
Customer Retention Specialist
Ingram Micro
Mckinley Hill, Taguig
October 2014 to March 2015
Duties and responsibilities
●Process the request of customers who wish to cancel their webhosting service through email, phone or chat.
●Generates daily report to be able to track the reasons for cancellation.
Risk Operations Bilingual Analyst (Spanish and English)
JP Morgan Chase
The Fort, Taguig
April 2011 to September 2014
Duties and Resposnsibilities
●Review checks by profiling the customer and account by critically assessing and involving good decision skills whether to release, put a hold or restrict the account as necessary.
Basic skills include: attention to details, good decision skills, integrity and ownership.
●Call the maker of the check to verify the issuance of the check both in English and Spanish language.
●Call the bank to verify funds both in English and Spanish.
Financial Services Advisor
JP Morgan Chase
The Fort, Taguig
April 2010 to April 2011
Duties and Resposnsibilities
●Provides excellent customer engagement by activating the card and asking benefit questions to the cardmember.
●Ensures that enhancement services are added on the account for customer satisfaction and loyalty.
●Promotes continuous usage of the card and making sure that they make chase as their no. 1 card.
Process Executive Level II (Customer Service and Sales)
GE Moneybank and Servicing
Alabang, Muntinlupa
March 2008 to January 2010
Duties and Responsibilities
●Provides and creates a positive customer experience by answering queries and concerns by the cardmembers ensuring a first hand call resolution and sells enhancement benefits called Debt Can to cardholders after servicing the call.
●I was assigned by my manager to conduct training and side by side coaching to my colleagues who were not meeting their sales target.
Process Associate
HSBC Electronic Data Processing Inc.
Alabang, Muntinlupa
October 2006 to March 2008
Duties and Responsibilities
Provides extraordinary service through phone interactions with customers, focusing on the reason for closing the account, assessing their needs, probing and resolving customer’s needs through proper negotiation and selling the benefits of the credit card.
Customer Service Associate
HSBC Electronic Data Processing Inc.
Alabang, Muntinlupa
January 2006 to October 2006
●Fully knowledgeable of features, benefits and procedures for all card portfolios and takes initiative for reviewing daily updates and implementing changes with minimal supervision.
●Generates relationships that lead to sales through conversations with cardmembers, incorporating needs analysis, building rapport, offering advice and overcoming objections.
Domestic Directory Assistance Agent
Eperformax
Sen. Gil Puyat Avenue, Makati
July 2003 to March 2005
Duties and Responsibilities
Provides directory assistance to clients within the U.S.
Sales Executive
Health Maintenance Inc.
Pasong Tamo, Makati
July 2001 to July 2003
Duties and Responsibilities
●Responsible in handling and maintaining new accounts.
●Conducts Sales Presentation to prospective clients (corporate accounts)
Human Resources Assistant/Training Specialist/Immigration Consultant
Canadian Immigration Consultancy
Roxas Blvd., Pasay
June 1998 to June 2001
Duties and Responsibilities
●Conducts seminar presentation
●Assess clients using the point system
●Coach clients for interview at the Embassy
●Responsible for conducting the initial interview for the internal posts in the company.
●Administer tests and interpret test results.
SOFTWARE SKILLS: Knowledgeable in Windows, Word, Excel and Powerpoint
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