Customer Service Foster Care
Resume:
Porscheanni Johnson
ad5u8w@r.postjobfree.com
Professional Profile
Education professional with 18 years of combined experience in higher education and non-profit. Seeking an opportunity where I can utilize my mentoring, customer service, educational background, networking, leadership and organizational skills.
Education
Bachelor of Science, Social Work, Texas College, Tyler TX –May 2005
Internships
My internship with City of Garland Housing Agency, Home Health Agency and Texas College Child
Development Center allowed me to develop time management skills by planning agency events and maintaining office calendars. My communication skills strengthened while serving the public at the receptionist desk, scheduling case appointments and answering telephones.
Community Involvement
Ashes 2 Beauty Ministries Incorporated, North Texas Kidney Foundation, Foster Care Champion for Foster Care students entering Dallas College, Eastridge Academy Learning Center, member of Zeta Phi Beta Sorority Incorporated,
Computer Skills
Salesforce, Target X, Colleague (Datatel), Microsoft Office Systems, Estudias, Paperwise,
Professional Experience
Associate Director of Admissions, Year Up Dallas, TX 2022-2023
Managed the local Admissions team, focusing on effective training and onboarding and fostering staff professional development. Coached and developed the Admissions team in one-on-one and group settings. Collaborated with team leads across departments and sites to ensure programmatic outcomes. Served as a coach/mentor for a small number of current/continuing students. Facilitated weekly group sessions with students and participated in staff meetings and training.
Utilized Target X to track and interpret analytics in order to strategically focus time and other resources. Also, managed a unique and rigorous selection process, including evaluating applications and essays, conducting in-person interviews, and assessing candidate fit with the program. Worked closely with Dallas College at El Centro College to ensure incoming and continuing students met the college admissions requirement in order to enroll in the program.
Admissions Manager, Year Up Dallas, TX 2018-2022
Case Managed 130-140 students per cycle with their admissions process, by utilizing existing Year Up guidelines and innovating as necessary to strengthen and streamline that process. Responsible for managing data collection to ensure effective reporting, smooth processes, and maintaining all relevant admissions and enrollment records in Salesforce. Conducted biweekly check-ins with our college partner El Centro at Dallas College by communicating updates on perspective student’s intake process. Conducted one-on-one interviews with prospective students as part of the admissions process, assessing social, emotional, academic, technological fit with the program, and facilitate learning assessments and group interviews for all prospective students. Worked alongside the Recruitment team to ensure strategic alignment and share pipeline updates. Also, work with Student Services to evaluate and discuss incoming student’s needs as they are preparing to start their educational journey. Fostered a continuous evaluation and innovation within the admissions process, gathering and applying feedback as necessary to increase efficiency and quality. Collaborated with other Recruitment and Admissions staff across each Year Up site. Served as a coach to 16-20 students per cycle. Assisted with other duties that may be assigned by the Director of Admissions.
Career Planning Specialist, El Centro College Dallas, TX 2016-2018
Conducts individual student career counseling and individual assistance in resume preparation, occupational research, interviewing techniques, job search strategies, and additional career related.
concerns. Utilizes computer software related to career services. Conducts student career planning activities in various settings such as, individual, group, telephone, and/or online. Provides classroom presentations to Health Sciences, Social Sciences and Public Services classes.
Admissions Office, El Centro College Dallas, TX 2015-2016
Processed admissions applications and outgoing transcript requests. Input paramedic, firefighter and foster care tuition waivers. Managed front reception desk by servicing students, staff and the community. Managed mailbox for registration email. Student records management. Monitored the Program Interactive Voice Response telephone system and created transcript processing manual. Presented on Enrollment Processing. Directed incoming & outgoing mail, telephones call and faxes.
Dual Credit Liaison, El Centro College, Dallas, TX 2007-2015
Processed Dual Credit applications and course registration forms. Issued Texas Success Initiative forms. Received and evaluated high school transcripts. Collaborated with Admissions for input of test scores and dual-credit waivers. Input student meningitis records. Worked closely with each counselor from perspective high schools.
College Transition Center, El Centro College Dallas, TX 2006-2015
Advised students by providing information to current and potential students regarding programs and services at El Centro College. Assisted students with establishing timelines by creating transfer and degree plans. Served as an academic advisor and reviewed the articulation processes between El Centro College and four-year colleges and universities. Assisted students with acquiring scholarships, internships, and employment opportunities. Performed as a liaison between the transfer office, academic advising office, registrar office and external university representatives.
Coordinated and hosted Texas Association of Collegiate Registers and Admissions Offices College Fair (TACRAO) and escorted students to colleges and university campus visits. Guided students to create and develop career pathways that align with their degree plans. Coordinated visits to El Centro College from secondary educational institutions and gave presentations on the college’s programs and services.
Counseling Assistant Rising Star, El Centro College Dallas, TX 2005-2006
Processed new and returning student information. Managed caseloads. Advised and registered Rising Star students. Coordinated and conducted Rising Star New Student Orientations. Collaborated with the Rising Star Club, Financial Aid Office and the District Rising Star office. Managed the work-study student program.
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