Customer Service Representative
Resume:
Destiny Mena
Hardworking individual with Office Clerical experience and emphasis in Customer Service San Antonio, TX 78207
ad5u8q@r.postjobfree.com
Customer Service Representative with combined 5 years of experience. Computer proficient with professional experience assisting clients and finding resolutions. Authorized to work in the US for any employer
Work Experience
Merchandiser/Cleaner
ShiftSmart - San Antonio, TX
October 2023 to Present
I currently am working as an independent contractor through ShiftSmart where I select shifts from them. I pick up shifts from them as a Merchandiser or as a Cleaner. In my role as a merchandiser I am responsible for stocking store shelves with products. In my role as a cleaner I am responsible for picking up trash outside store, sweeping outside, cleaning counter top inside store, restocking items on shelves, sweeping/ mopping indoors, and cleaning bathrooms.
CCR
Maximus - San Antonio, TX
June 2022 to February 2023
My responsibilities as a CCR with Maximus consists of: Answering phone calls from consumers including the general public and prospective enrollees while maintaining performance standards, submitting new applications, processing life events, escalating calls or issues to appropriate designated staff, facilitating translation services for non-english speaking callers, meet quality assurance and other key performance metrics, and also attend meetings and trainings to maintain up to date knowledge of all programs and systems. Participated in training new hires virtually for the company as a high performing CCR. Customer Care Representative (CCR)
AppleOne Employment - San Antonio, TX
February 2022 to June 2022
In my current position while working under AppleOne I am responsible for assisting clients over the phone. I answer incoming calls from enrollees and prospective enrollees as well as the general public. I track and document all inquiries. I complete all associated tasks according to the established guidelines while meeting quality assurance and other key performance metrics. I transfer and refer clients to appropriate designated staff for resolution as needed. Facilitate translation services for non- English speaking callers according to procedure. I attend meetings and trainings as requested and maintain up to date knowledge of all programs and systems.
Tech Advisor
Ibex - San Antonio, TX
August 2020 to March 2021
My duties at Ibex consisted of: Assisting customers with their devices such as cellphones and tablets in a timely and effective manner. Showed knowledge of different cell phone models, features and, is versions. I helped customers isolate and resolve issues with their device such as device lockout, software updates, and setting up in person or mail-in service for hardware and software repairs. Education
Vocational Administrative Assistant Certificate in Office Administrative Training, Customer Service Training, Office Skills and Typing Certificate Los Angeles Job Corps - Los Angeles, CA
September 2004 to June 2005
Certificate in GED Certificate Received
Los Angeles Job Corps - Los Angeles, CA
September 2004 to June 2005
Skills
• Microsoft Office, Spread Sheets, Typing 40 wpm, Multi line Phone, fax (3 years)
• Call Center
• Office Administration
• Clerical Experience
• iOS
• Android
• Mac OS
• Microsoft Windows
• Technical support
• Analysis skills (2 years)
• Customer Service
Certifications and Licenses
Office Administration
Medical Front Office
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