Customer Service Social Media

Andraya Chapman

*** *. *** ****** ******** Iowa *2031 563-***-**** ad5u80@r.postjobfree.com

Professional Experience

BELLEVUE HERALD LEADER BELLEVUE, IOWA

OFFICE MANAGER 10/23-03/24

Provides general support to visitors as well as customer service over the phone and emails.

Serve as point of contact for internal and external communication through emails, and phone calls.

Responsible for procuring and managing office supplies.

Manages website and social media for the newspaper.

Data Entry, as well as proofreads newspaper for the Editor, and makes necessary corrections.

Processing invoices, and billing and reconciled deposits daily.

Put ads on the newspaper website as well as social media.

Writes up legal documents, as well as notarizing legal documents.

Manages subscriptions on interlink program.

Maintains weekly order board of ads, legals, and obituaries for weekly newspaper.

FREDDIE’S POPCORN DUBUQUE, IOWA

CUSTOMER SERVICE REPRESENTATIVE/MARKETING 09/22-10/23

Greet and service customers.

Run cash register and handle money.

Take incoming calls and orders via phone and computer.

Product development and research.

Advertise and promote the business publicly.

Design and dress the store front.

Assist with advertising.

EAGLE POINTE PLACE DUBUQUE, IOWA

CUSTOMER SERVICE REPRESENTATIVE/RECEPTIONIST/Assistant Chef 10/21-3/22

Greet and directed visitors.

Answer multi-line phone system.

Provided residents with exceptional customer service.

Collected rental payments and distributed them to appropriate place.

Collected & Submitted paperwork of the 200 plus menus daily.

Assist the activities director with 30 plus residents with leisure activities.

Implemented maintenance log for residents to follow their needs to the maintenance department.

ROCKWELL COLLINS BELLEVUE, IOWA

POSTCOAT OPERATOR 9/97— 01/21

Certified inspector in the postcoat area

Floater in the postcoat section

CQSI operator

Electrical assembly in LRA and M-5

Skills & Abilities

·Mentored people with their computer related issues.

·Experience with Microsoft Office 365, Windows 10, Windows 7, and Mobile.

·Computer proficiency.

·Leadership experience.

·Communication skills.

·Organizational know-how.

·People skills.

·Problem-solving abilities.

·Teamwork.

·Flexibility.

Education

BELLEVUE HIGH SCHOOL

Diploma

·Major: General Education

·Minor: Business

·Related coursework: Typing, Customer Service, and Computer Skills

DUBUQUE COLLEGE OF BUSINESS

Secretarial Science Degree

Major: Secretarial duties

Minor: Customer Service

Related coursework: Typing, Customer Service, and Computer Skills

Volunteer

·Bellevue Breadbasket in delivering and providing food for the community.

·Assistant soccer coach, and baseball coach

·Bellevue Elementary

·Bellevue Public Library

·Bellevue Chamber of Commerce

·Cook for the Colts Drum and Bugle Corps

·Bellevue Music Boosters

·Bellevue Community Cupboard—Led the start of the food preparation to begin the sharing program.

Bellevue Senior Citizen’s Center

·Mill Valley Care Center

·Past administrator of the local Bellevue Helping Hands Facebook Page

·Current Administrator for the University of Iowa Hawkeye Marching Band Family Page—directs new member’s families in all aspects of belonging to the Hawkeye Marching Band

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