Pharmacy Technician Outpatient

Work Experience

INSYNC CONSULTING SERVICES

SACRAMENTO, CA

CONTRACTOR- PHARMACY TECHNICIAN, CPhT

SEPTEMBER 2023 TO OCTOBER 2023

Operate as an Outpatient Pharmacy Technician during Kaiser Permanente’s work stoppage.

Support with the processing and selling of 4650 prescripts over 3 days,

Operated on Oracle Retail Point-of-Service (POS), CPX Pharmacy Xstore Point of Sale, EPIMS and GSL IntelliCab.

Processed prescriptions (from intake to order completion) into work queue, verifying appropriate information. Accepted payment for prescriptions and other Kaiser Permanente products.

SEIU UNITED HEALTHCARE WORKERS

OAKLAND, CA

UNION FIELD REPRESENTATIVE/ORGANIZER

APRIL 2021 TO MARCH 2023

Educate and train 3200 members on how to address worksite issues/challenges, politics, public policy, grievances, representing members on disciplinary proceedings and other issues.

Serve as the primary liaison between Kaiser Permanente’s upper leadership in the Santa Clara service area and labor members. Ensuring both parties followed the terms of the local Collective Bargained Agreement (CBA) and National Agreement for the Coalition of Unions.

Mentor and support 57 worksite leaders, 28 stewards and 6 Executive Board members on representational matters, contract interpretation and the conducting of local negotiations with management and HR.

Create work-plans, presentations. spreadsheets, reports, and track metrics. Supported with composing, editing, and proofreading of presentations, reports, emails, agendas, and documents for signature.

Schedule recurring and ad hoc meetings and conference calls via Zoom. Set up audio visual or on-line meeting tools and events. Coordinated and ensured meeting logistics were in place.

KAISER PERMANENTE

RICHMOND, CA

OUTPATIENT PHARMACY SERVICE SUPERVISOR

DECEMBER 2019 TO MARCH 2021

Supported 3 Pharmacy Managers within the Richmond and Pinole service areas with the implementation of pharmacy strategic initiatives. Supervised 53 employees on day-to-day services, from in-take to point of service, including drug distribution, mail order services, inventory management, performance measurements, regulatory compliance, and employee development.

Implement and enforce quality control assurance and productivity standards. Perform quality analysis of work processes and identify areas in need of performance improvement. Support the development, implementation and revision of policies and procedures.

Manage and support pharmacy technicians and clerks. in the department including onboarding hiring, training, evaluating, and terminating personnel. Administer organizational and department policies and procedures on a day-to-day basis. Monitor and track staff participation in required training, reading or action including safety and compliance.

Manage and prioritize calendars for attendance reviews, performance reviews, and departmental trainings. Developed monthly schedules and daily task assignments for three pharmacies. Made staffing and scheduling adjustments in accordance with the collective bargaining agreements. Actively participate with pharmacy director and pharmacy managers complete in continuous performance improvement activities of the department, administer performance evaluations and providing suggestions on how to improve day-to-day operations. Review and approve biweekly payroll for over 100 employees.

Troubleshot and resolve issues or concerns from Health Plan members, other Kaiser health care professionals, department heads and employees. Thoroughly document status & resolution. Track action items using a follow-up system, tool, or process. communicated and reported on status.

KAISER PERMANENTE NATTIONAL SPECIALITY PHARMACY

SAN FRANCISCO, CA

PHARMACY TECHNICIAN, CPhT

JUNE 2019 TO DECEMBER 2019

Process 1500 prescriptions per week (from intake to order completion) into work queue, verifying appropriate information. Assisted with the preparation, packing, and delivery of products and services to patients. Ensured availability of drugs by delivering medications to patients and facilities within two business days or less.

Practice aseptic techniques. Managed daily inventory of medications and supplies. Transcribed physician orders.

Process medical billing, coding, third party billing claims and assist with prior authorizations. Completed electronic medical documentation and levels for patients related to the filling of prescription(s).

KAISER PERMANENTE

SAN FRANCISCO, CA

HEALTH PLAN REPRESENTATIVE

NOVEMBER 2017 TO JUNE 2019

Investigated and assisted with the resolving of 800 cases per month. Explained and explained health plan related issues for members, non-members, Kaiser Permanente employees and/or system conflicts to obtain member satisfaction and minimize health plan risk including filling grievance and complaints.

Maintained comprehensive knowledge of health plan benefits, eligibility, and exclusions, by interpreting and communicating this information to internal and external clients. Clarified for members and non-members about their rights and responsibilities, medical center services, policies, and procedures.

Ensured that complaints and grievances are processed in accordance with regulations, compliance standards, policies, and procedures. Regulators include, but not limited to: Center for Medicare/Medicaid (CMS), California Department of Managed Healthcare, (DMHC), Department of Health Services (DHS), Department of Labor, Department of Consumer Affairs, and the National Committee for Quality Assurance (NCQA).

KAISER PERMANENTE

LIVERMORE, CA

PHARMACY CALL CENTER CLERK

APRIL 2016 TO NOVEMBER 2017

Served as a primary liaison for over 4.6 million patients and 85 local pharmacies by receiving and directing new and refill prescriptions for further processing. Properly directing 3000 inbound and outbound calls per week in a timely manner to improve call flow. Provide accurate and appropriate information to answer questions, troubleshoot issues, and provide resolutions.

Educated patients, physicians, and health plan representatives with benefit information and claim processing as it relates to prescription cost and copay(s). Receive and process voicemail messaging logs for mail order billing issues.

Trouble shot for supervisors, pharmacist, and clerks, that encountered a system interruption, to ensure patients receive satisfactory service.

KFORCE

WALNUT CREEK, CA

POST GO-LIVE SUPPORT

AUGUST 2015 TO APRIL 2016

Provided Post-Go Live (PGL) support for Kaiser Permanente’s Out-Patient Pharmacy Replacement Program (OPPR). Provided end user support on Enterprise Pharmacy System (EPS), Oracle Retail Point-of-Service (POS), KP Health Connect (EPIC), and GSL IntelliCab across the Northern California Regional location.

Supported best practices while integrating standards required by Pharmacy Operations to ensure the pharmacy staff members maintain a thorough understanding of the new pharmacy workflow. Responsible for assisting Pharmacy Managers, Pharmacist, Pharmacy Technicians, and Pharmacy Assistants in processing prescriptions and handling third party issues through new enterprise software program.

Provided effective problem-solving techniques and processes in a timely fashion to maintain efficient processing times. Responded to immediate service interruptions and/or concerns to ensure satisfactory service recovery.

Provided and trained pharmacy staff on how to access, report, and log service interruptions to the National Pharmacy Help Desk and Service Desk

Developed and implemented a workflow procedure for Outpatient pharmacy services located within an inpatient pharmacy.

WALGREENS

BRENTWOOD, CA

SENIOR PHARMACY TECHNICIAN

SEPTEMBER 2006 TO AUGUST 2015

Processed 2100 prescriptions per week (from intake to order completion), medical billing, and coding with government funded plans. Accepted payment for prescriptions and other Walgreen’s products. Processed insurance claims. Entered customer prescriptions into system.

Train over 100 cashiers, pharmacy technicians, graduate pharmacy school interns, pharmacy technician externs, store managers, team leaders, executive managers and senior technicians on pharmacy practices and procedures. Monitor and maintain pharmacy workflows to ensure service delivery within expected parameters of satisfaction, quality, and compliance.

Assist 5 pharmacy and store managers with developing goals for quality service and inventory reconciliation. By ensuring effective utilization of pharmaceutical inventory and maintenance of required record keeping. Maintained and adjusted work schedules for 10 different locations to meet operational needs, within budget allocation.

Educate and support patients with Medicare enrollment and prescription discount plans. Process medical claims to third party prescription plans.

Attend corporate meetings with the Executive Director of Pharmacy Operations for the Western Operations division to discuss pharmacy operations and better practices for our customers, employees, and their families to “get, stay, and live well.” Organize and assist with offsite flu clinics within the community.

Skills

Problem Solving Management

Communication. Critical Thinking

Time Management Customer Service

Applications

PowerBI Salesforce

ZOOM Skype

Concur Drop Box

Google Drive, Google Docs, Gmail EPIC/Health Connect

Microsoft Office: Teams, Outlook, Word, PowerPoint, OneNote, Excel

Education

San Francisco State University

B.S in Health Education

San Francisco, CA

August 2010 to August 2015

Western Career College

San Leandro, CA

A.S in Pharmacology

Pharmacy Technician licensed with the California State Board of Pharmacy

Certified Pharmacy Technician (CPhT)

Medical Terminology Certified

Kaiser Permanente School of Allied Health Services

August 2005 to August 2007

Contact this candidate